4:00-7:00 pm

Course Descriptions

2022 VISION Reg Brochure with Descriptions_Page_01.jpg
Thursday, March 3, 2022

8:00AM-5:00PM
T1-AB 6.7L Powerstroke Engine Performance & Emissions

by Eric Walker

sponsored by Denso

The basic idea of the diesel engine hasn’t changed in over 100 years, but like gasoline engines, advanced engine management and emissions systems have been added. Diesel systems are more integrated and depend on each other more than gasoline systems, and the 6.7L Powerstroke is no exception. However, available diagnostic information hasn’t kept up, and focuses on long test sequences that often ignore possible causes in related systems. ATG seminars are built from the ‘shop up’ instead of simply trimming down OEM information, so all of the information is developed and tested during real-world diagnostics. System, code, and symptom coverage includes: DPF regeneration tips, SCR and related component diagnostics, Production changes & backwards compatibility, Strategies for low boost & breathing MAF, MAP & TP correlation codes, False HP fuel system codes, Best locations to find a failed fuel system, DualBoost single turbocharger, EGR, VGT Turbo & Throttle Plate relationships, Simplified no-start & hard-start diagnostics, Homemade tools for a variety of procedures, Tips for avoiding EGR bolt breakage, and Common mistakes to avoid during repairs. This manual and seminar cover the ‘inside information’ you need to avoid testing the long way when flow charts are available, and completely guessing when they aren’t. Our approach looks for high-level indicators to make a better possible-cause list, and then offers multiple simple tests to trim that list as fast as possible without taking too much apart.

8:00AM-5:00PM
T2-AB Advanced In-Cylinder Pressure Analysis

by Bernie Thompson

sponsored by WORLDPAC

This 8 hour class is an introduction to pressure transducer use including; transducer setup, operation, scope setup, and pressure waveform analysis. The techniques in this class can be applied to any scope and transducer combination. Bernie will use case studies to demonstrate pressure transducer data analysis as it relates to engine operation. Case studies in this class use Automotive Test Solutions (Bernie Thompson’s company) scope, transducers, and software.

8:00AM-5:00PM
T3-AB Transmission In-Car Diagnostics

by Rick Kelley

sponsored by ATG

Whether you’re a transmission specialist or not, you share a common problem – how to efficiently diagnose the root cause of a transmission code or complaint in a reasonable time. This is even more important for modern, integrated drivetrains where driveability problems are often transmission-related, and transmission complaints often end up being engine-related. That’s why we’re bringing the strategies we’ve learned from emissions and driveability diagnostics into the world of automatic transmissions. Our focused, repeatable strategy allows you to more quickly find the fault while taking apart the fewest components. *Quickly differentiate between transmission, engine mechanical, engine management, suspension & other possible causes.*Use application charts to map out power flow to determine what components are being used under fault conditions. *More effectively test sensors, switches & solenoids under loaded conditions. *Leverage Scan Tool PIDs & functions to eliminate the most possible causes. We’re not trying to teach anyone how to rebuild transmissions – transmission techs already know how, and know that it’s a specialty you need to dedicate considerable time to learning. But all technicians will benefit from diagnosing better and faster. The specialist will use that diagnosis differently than the non-specialist, but whether you end up repairing, rebuilding, subletting, or replacing, ‘fast and accurate’ is better than ‘time-consuming’ and ‘I think it needs.’ We’ve included dozens of real-world examples to prove the point. We’re confident that this seminar is exactly what is needed to make you a lot more successful at diagnosing transmissions, whether you rebuild them every day or haven’t ever had one apart.

8:00AM-12:00PM
T4-A Essential Diagnostic Steps for Driveability and Electrical Problems

by Eric Ziegler

This is a critical thinking or logical approach class to address many of the issues that face techs every day; working on systems that are new to them or that they have little or no experience diagnosing. The course is a mix of critical thinking, theory, diagnostic testing methods, tooling and real world case studies. Four areas will be addressed: mechanical testing, fuel trim diagnostics, ignition testing and network communication issues. Graphing scan data, archiving data and other useful diagnostic software will be discussed. Lots of real world, not so forward case studies will be used to illustrate these processes and techniques.

8:00AM-12:00PM
T5-A J2534 Asian Programming Update

by Keith Perkins

sponsored by Carquest Technical Institute

J2534 is a constantly changing arena of technology. As the need for programming Asian vehicles in the shop bay increases, especially with mandated OE diagnostic software being provided for use with a J Device, technicians have to be more familiar with the J2534 process. This class will focus on the need for J2534 today. The current information for hardware setup, software configurations, and changing OE websites will be covered in detail. Topics will include:  • Computer and operating system setup •Java and Browser security configurations •J Device selection and management •OE websites and APIs •The reprogramming process •Problems and solutions

8:00AM-12:00PM
T6-A Subaru: Part 1

by Scott Shotton & mystery "Subaguru"

Subaru's Market share has increased over the past few years. Although they do not seem to break often they are, or will be, finding their way into your shops. The beginning of this class covers some basic Subaru knowledge that will be required to diagnose engine related issues effectively. The bulk of this class will cover some common issues and the diagnosis and repair of late model chain driven Subaru engines. This class will use many case studies to illustrate points.

8:00AM-12:00PM
T52-A Updating Your Diagnostic Skills

by G Truglia

sponsored by Dorman

This seminar will cover how to sharpen your diagnostic skills, knowing where to find first place to start, setting up a diagnostic game plan, using strategy based diagnostics and diagnostic routines, using PCM strategies and Enabling Criteria. This seminar has information on, batteries including coding and reprogramming, patristic draw, voltage drop, engine testing including relative compression, gas analysis, fuel flow testing, fuel trim, current ramping, PCM testing, pressure transduces, reprogramming, new way to test EVAP and much more.

8:00-5:15PM
M6-AB Service Advisor Workshop

by Dave Heacock

sponsored by NAPA Autotech

Participants will discuss and experience various topics to increase the buy in from the customer. Topics covered: *Saying Yes *Communication techniques *Terminology *Script writing *Sales process o Preparation o Approach o Presentation o Handling objections o Closing o Delivery and follow-up *Putting information to work with specific subjects

8:00AM-12:00PM
M1-A Master the Chaos - Art & Science of a Successful Service Advisor

by Bryan Stasch

sponsored by Automotive Training Institute

Redefining success with the tools and techniques needed to be a Top Producing Service Advisor. How to connect with your customer in a contact-less world.

8:00AM-12:00PM
M2-A What is a Top 1% Shop and How to be One

by Greg Bunch

sponsored by Transformers Institute & Carquest Technical Institute

Greg Bunch is the founder and CEO of a multi-store business that generates over 9 million in annual sales and runs a coaching and training company that helps shop owner build the business of their dreams. Greg and his team help shops achieve massive success and work with the top 1%, and has clients making over 7 figures a year with the highest level of integrity. Greg will share what makes a top 1% shop and what it takes to be one. If you are planning on growing and want to be the best of the best, you will not want to miss this life changing course.

1:00-5:00PM
M3-B Advertise Online Like the Pros

by Kim Walker & Hallie Dauterive

sponsored by Shop Marketing Pros

Ok, you boosted a post. It was a flop. You wasted time. You wasted money. No shop owner has time or money to waste. It stops now! In this class former shop owner Kim Walker and Hallie will teach you the practical, easy-to-implement strategies to ensure you receive results from your digital advertising. In this class you will leave with a knowledge and understanding of: *Who you are speaking to. Your audience: targeted. Specific. *Your messaging. What to say and how to say it. *Where to say it. Placement matters. *Graphics: the right image matters. *Measuring your marketing message. How do you know if it is working? *A/B Testing *Types of Ads *And, more!

1:00-5:00PM
M4-B Drive Profits and Reduce Chaos by Creating Unity Between Your Front Counter and Your Techs

by Aaron Stokes

sponsored by Shop Fix Academy

The relationship between your Office Staff and your Techs is vital to the health and profitability of your business. In this powerful class, you'll learn how to foster and promote relationships that drive profits and create a more enjoyable shop.

1:00-5:00PM
M5-B Managing Change in Your Shop

by Chris Cloutier & Craig O'Neill

sponsored by autotext.me

Effective change management is crucial to long term business success. Chris Cloutier and Craig O'Neill ask; Why are some shops successful at implementing positive change while others struggle? Focusing on relatable concepts that can be applied on a daily basis, attendees should emerge with greater confidence to implement the changes they have been meaning to get to. Using real examples, the concepts apply to all areas of life, and business. This a beneficial and engaging course for the whole team to attend together. Topics: - Real 'case studies' related to the adoption of new technologies and digital processes in auto repair shops - How relationships and attitude affect outcomes - Creating new habits and skills - Instilling new ways of thinking

1:00-5:00PM
T53-B Diagnostic Workflow

by Drew Hernandez

sponsored by OPUS IVS

Utilizing service info, diagrams, basic electricity and a whole lot of common sense to divine your own action plan and proper diagnostic routine.

1:00-5:00PM
T7-B Driveability From The Driver's Seat- Mastering Scan Tool Data Interpretation

by Brandon Steckler

Course objective is to first, take the novice driveability-tech and offer insight as to how fuel injection strategy functions. After thorough discussion of what critical inputs are necessary and how they contribute to the decision of the proper fuel injector pulse-width, interactive class exercises will begin. Using my personal vehicle with a MAF fueling strategy , a series of experiments were conducted to create a low-power driveability fault. The faults include: -Exhaust restriction -Air Filter restriction -Fuel restriction -Un-metered air before throttle plate -Un-metered air after throttle plate (vacuum leak). The scan data will be presented in graphed format , for action/reaction comparison , as well as in a format featured only by ATS EScanELITE. The goal of the class is to have the attendees analyze the data and decipher which fault is responsible for the data being viewed at that time. Attendees will leave with an understanding of fuel injection strategy, fuel feedback control and the ability to use generic scan tool data to make preliminary decisions about diagnostic-direction, right from the driver's seat. This course is designed for the novice technician and the experienced driveability technician. My delivery is in an "easy-to-digest" format so attendees can take home with them, truly applicable knowledge, not just just big and fancy words. Course will be very interactive and all attendees will get involved in the analytic process to come to a diagnosis. FUN FOR ALL! but most importantly, "a confidence booster".

1:00-5:00PM
T8-B Network Failure & Diagnosis

by Keith Perkins

sponsored by OPUS IVS

This class will uncover the mystery that is communications and communications diagnosis. We will help you understand how the systems are designed, how they operate, and arm you to diagnose the most complicated of communication issues. We create a process that brings the diagnosis to an easy and repeatable process, that can be applied to more than just networks.

1:00-5:00PM
T9-B Variable Displacement Cylinder Management

by Rich Falco
sponsored by Carquest Technical Institute

Variable Displacement Cylinder Management has become a part of many modern engine designs. Each manufacture employs cylinder displacement management using different methods, but all have the same end goal, better fuel economy and emissions. In this class the operation and troubleshooting of variable displacement cylinder management will be covered. In addition, examples of testing and diagnostics will be presented. Systems covered include: • GM Variable Valve Lift and Displacement On Demand • BMW Valvetronics • FCA Multi air  • FCA Hemi MDS • Honda Vtech

Friday, March 4, 2022

8:00-5:15PM
M6-CD Service Advisor Workshop

by Dave Heacock

sponsored by NAPA Autotech

Participants will discuss and experience various topics to increase the buy in from the customer. Topics covered: *Saying Yes *Communication techniques *Terminology *Script writing *Sales process o Preparation o Approach o Presentation o Handling objections o Closing o Delivery and follow-up *Putting information to work with specific subjects

8:00AM-5:00PM
T10-CD ADAS Calibrations and Trouble Shooting

by Andy Tirado

sponsored by Autel US

Learn how to successfully perform calibrations: *What to do when calibration fails, troubleshooting the system *How to set up your shop or bay for successful calibrations

8:00AM-5:00PM
T11-CD Advanced Circuit & Electrical Testing

by Kris Lewis

sponsored by ATG

This class is about using wiring diagrams as part of a larger strategy to increase testing accuracy and decrease testing time (and even the number of tests performed). We’re combining wiring information with codes, symptoms, system interactions, Scan Tool PIDs & controls, and other observations. Without having tested a single circuit you’ll be able to: * Classify the fault (open, short to ground, short to power, short to circuit, resistance faults, etc.) *Trace series & parallel current paths through diagrams for every operating condition. *Cross off whole sections of the wiring diagram that can’t be the cause. *Select fast and simple tests appropriate for the conditions and for the classification. Yes, technicians who struggle with reading diagrams will gain important new skills, But for advanced technicians, each minute spent executing well on the bullet points above saves 10 minutes of testing time, so this seminar offers a quick payback for your investment. Specific topics include: *Diagram symbols & terminology (there’s information you never knew was there!). *Best test selection: Wiring overlays, load substitution, voltage drop, current direction/location, etc. *OEM vs. aftermarket wiring diagrams (with specific Mitchell, AllData & MotoLogic information). *Leveraging PIDs, controls, conditions, and relationships to trim the possible cause list. *Ohm’s Law and practical applications for selecting tests and understanding results. We’re confident that this seminar is exactly what you need to make you a lot more successful during circuit diagnosis, long before you even grab your DVOM. Beginners will win big, but even experienced technicians know that every new trick makes them better.

8:00AM-5:00PM
T12-CD Advanced Security Systems, Keys, and Locksmithing

by Matthew Skundrich

sponsored by TopDon

Vehicle security is now woven into multiple modules and systems in today's modern vehicles. In this class, Advanced Security Systems, keys, and locksmithing, Matt Skundrich of MAD Programming,  will be your primary instructor with assistance for the hands on portion from Chad Schnitz of TOPDON USA. They will guide you through what you need to know about these advanced security systems. This class will cover multiple common vehicle security systems, procedures to follow after module programming, what is an immobilizer and how does the key and immobilizer system work, how to decode a key, how to cut keys, and tools and machines needed to get into key cutting and key programming. For the last portion of the class hands on training using key picking tools, choosing the right transponder, and cutting a physical key.  Additional skills learned: What is a wafer, how a lock cylinder works, what is a PIN code, what is a key cut code, what is a lock pick, why do I need multiple keys.

8:00AM-5:00PM
T13-CD Chrysler Driveability & Code Diagnostics

by Eric Walker

sponsored by ATG

This all-new Chrysler training seminar is the latest installment in our Engine Performance series, and continues the evolution of our products from a systems-based layout to a diagnostics-based layout. Because of the new format, today’s more complex symptoms and codes become easier to understand in the classroom and far easier to diagnose back in the shop. This approach applies to new and legacy engine management systems, so it will change the way you approach any Chrysler vehicle. This seminar and manual were built by analyzing actual diagnostic struggles and documenting the shortest diagnostic paths for engine management and emissions systems. Coverage includes: *High level indicators for all driveability fault categories *Multiple timing tests without disassembly *New low compression, low vacuum strategies *Fuel Trim diagnostic tips to avoid being mislead *Nailing Rear Fuel Trim faults *The new Air/Fuel Sensor (AFS) *O2 sensor bias variations & diagnostic traps *Chrysler-specific MAP and vacuum fault reactions *Tips for finding the root cause of misleading CMP & CKP sensor codes *PCM driver faults and repeat component failures *Simpler methods for diagnosing codes on LDP, ESIM, and NVLD EVAP systems

8:00AM-5:00PM
T14-CD Diagnostics 101 - QTF Comprehensive System Testing

by James Wilson

This class uses the Quick Things First testing procedures to check for proper system testing.  Using tools that most shops already have will form a diagnostic foundational procedure. Test procedures will base line the vehicle for repair or point in a direct for more testing. Systems tested: • Battery/Charging/Starting • Compression/Engine Condition • Fuel Pump/Fuel Injectors • Ignition • Computer. Tools used are scan tool, compression gauge, vacuum gauge, and Lab scope. This is the procedure to find out if we have any problems with the basic functions of the vehicle. The process can be done with big box analyzers or use of hand held testers. We need to set a base line of the condition of the engine compression, Fuel pressure and volume, Electrical system, and computer functions.

8:00AM-5:00PM
T15-CD EEPROM, MCU and Advanced Programming: Beyond the OEM

by Pedro De La Torre

This class is an introduction to automotive module programming on the board level. In cases where new modules are not available, second hand parts can often be used by opening up the module, reading the information from the chips inside and writing to the donor part. We will discuss different methods of programming and have some live demonstrations on the screen to go along with the lectures.

8:30AM-5:00PM
T16-CD Hands-On Pico Class

by Scott Shotton & Matt Fanslow

DSO's are an extremely valuable tool for diagnostics today. This hands-on class will cover the basics of PicoScope set-up, connection using wiring diagrams, valuable tests that can be added to a technician's diagnostic arsenal and, as an end result, improve technician efficiency.

8:00AM-5:00PM
T18-CD MASINT - Measurement and Signature Intelligence Analysis: What’s Going On Inside the Box?

by Gary Smith

sponsored by Carquest Technical Institute

A study of Advanced Diagnostics Through the Understanding of Fundamentals. • Electrical Fundamentals, Is This Advanced Subject Knowledge, or Just Basics? • Study How These Apply to Daily Use in the Bay. • Electronics Circuit Operation and Fundamentals, Is This Advanced Subject Knowledge, or Just Basics? • Study How These Fundamentals Affect Your Lab Scope Waveform Interpretation. • Intro to Advanced Lab Scope Tools and Functions and Their Use In Live Diagnostics (Strategies for Intermittent Captures, Etc.)

 

8:00AM-5:00PM
T51-CD VW/Audi ODIS

by Anthony Khamly

sponsored by Opus IVS

• erWin Subscription Overview and Navigation •Factory VAS6154A Head vs J2534 Passthrough (Pros and Cons) •Guided Fault Finding vs Guided Functions vs OBD •Overview of tabs/functions of ODIS •Self Diagnosing of Licensing and Certificate Issues •ODIS Software Maintenance/Updates •Data Parameter Setup •Data Parameter Analysis •Remote Programing Complete Operational Procedure •Key/ Immobilizer Programming Overview •Control Unit Coding and Programing •New and Used Module Replacement •Component Protection Removal Procedure •Software updates, TSB Checking •Wiring Diagram Navigation and Overview 

8:00-11:30AM
M7-C Overcoming Overwhelm

by Rick White

sponsored by 180BIZ

With shops either busier than they've ever been or desperately needing more cars, dealing with the roller coaster ride of the pandemic, the challenge of finding qualified people to join your team, or the raw demands of your customers, feelings of overwhelm are at an all time high. This course will teach you  * Where the overwhelm is coming from  * The very real danger overwhelm poses to your business   * How to recognize overwhelm in you and in your team members  * and Give you the tools you need to get out of the quicksand of overwhelm and back to chasing your dreams. With your level of overwhelm down where it belongs, you'll find things running smoother, getting more done, and having fun again!

8:00-11:30AM
M8-C It’s not who you know, it’s who knows you! How to attract the best customers and create an army of raving fans

by David Arvin

Never before have consumers (B2B and B2C) had so many choices.  Not just whom to buy from, but how, where and when.  Being great at what you do is no longer a differentiator -- It is merely the entry fee.  Today, winning in business is about creating and leveraging competitive advantages.  In this highly entertaining, thought-provoking, and actionable presentation, Marketing and Customer Experience veteran David Arvin, CSP will show you and your team how to discover, create, and promote meaningful differentitation to gain visability and earn customers who sing your praises.

This session was previously "Tower Above Your Competition - The Purple Cow by Vic Tarasik". He informed us on 2/22 that he will not be able able to present. All session attendees were automatically enrolled in this session by David Avrin.

8:00-11:30AM
M9-C Your Workflow Determines Your Cashflow

by Jeffry Nott

sponsored by ESI Seminars

What is it that determines the productivity (and profitability) of your business? How the work flows through your business. You have logjams in your business that you are probably not even aware of.....and they are not just your techs! In this workshop we will uncover all those hidden logjams and make up procedures to unclog the log jams that are affecting your cash flow.

1:45-5:15PM
M10-D Delivery: Reselling the Value of the Repair

by Clint White

The cash-out and delivery of the vehicle back to the customer is not the end of the visit, rather it is the birthplace of a successful, profitable, and lasting relationship with your clients. Where some look to quickly shuffle their customers out the door after closing the repair order, others who are focused on providing an indelible customer experience, choose to embrace this opportunity to resell the value of the repairs and prevent buyer's remorse, repair regret and come-back chaos. The purpose of this course is to enlighten forward thinking Service Advisors and Shop Owners to the short-term and long-term benefits of having a well-structured and effective delivery process in place.

1:45-5:15PM
M11-D Life-Work Balance

by Steve Beck

Life/Work Balance is about learning how to structure your life to improve your attitude, mood, and performance both personally and professionally. Topics covered: *12 action steps to ‘create balance' in everyday life *10 tips to reduce stress at home and at the office *The top 3 reasons people don't get what they want *3 easy steps to create an ideal life so that you don't have to look back in 10 years and wonder where the time went *The fundamental secrets of all successful people and how to apply them to your everyday life *How to seek and create a mental/physical balance so you are more present in every moment of the day. Objectives: *Have participant's leave with new ideas to create balance in their everyday life *Reduce stress at home and at JVM *Apply fundamental secrets of all successful people and how to apply them to your everyday life *Be more present in every moment of the day *Increase focus

1:45-5:15PM
M12-D The Ultimate Marketing Plan - Your Step-by-Step Guide to Endless Car Count!

by Ron Ipach

Ron Ipach (aka Captain Car Count) is going to cut through all the clutter, confusion, myths, and hype of marketing in a digitally dominated age, and hand you his step-by-step, proven marketing plan that'll keep your shop filled with only the highest-quality customers all year long. No stone will be left uncovered - social media, texting, direct mail, websites, email, Google, Facebook, YouTube and more. He will detail the best uses for all of these tactics so you can choose which strategies will work best for your unique situation. By the end of this 3-hour presentation, you'll know exactly which prospects to target with your advertising, how to attract their attention, which messages and offers work best, how to effectively fill your appointment book, and how to keep your best customers coming back again and again utilizing Ron's proven Iron Cageâ„¢ Marketing System.

Saturday, March 5, 2022

8:45-11:45AM
M13-E Delivering Exceptional Customer Service

by Steve Beck

The Exceptional Customer Service training seminar is about creating and maintaining Exceptional Customer Service at your shop. Participants discover that their job is not just a job, but in fact a performance on, ‘How to Have a Great Every Day' by Being Their Best with the Customers and their Co-Workers. This training seminar gives participants the knowledge that they set the tone for every customer and co-worker interaction. We provide the insights and methods so they make a positive difference with every customer, every time. Participants are given tools to enhance their attitude and mindset so that they create their day flowing smoothly with their customers and co-workers. This purpose of this training seminar is to have participants: *Increase Customer Loyalty by first creating Customer Satisfaction *Rate themselves (1-10) on how they deliver Exceptional Customer Service *Learn how to have a ‘Great Day Every Day *Recognize the importance of getting along with co-workers *See the impact of poor customer service (68% leave because of bad service) *Learn how to leave their FUNK at the door *Realize a customer ‘does not care how much you know until they know how much you care *Understand the importance of clear communication with customers & coworkers *Demonstrate professional telephone procedures in a consistent manner *Learn the SUCCESS method (21 Task Skills) to providing Exceptional Customer Service *See that having a negative attitude turns customers and co-workers off *See that having a positive attitude makes for a better work and home environment *Understand how much their attitude affects customers and co-workers

8:45-11:45AM
M14-E The Leader Within You

by Bob Cooper

sponsored by Elite Worldwide Inc.

It's a fact. The truly great leaders are able to grow great businesses, help a lot of people, and have an impact on society that will last for generations to come. It's also a fact that the way they are able to bring about all these life-changing events is they have discovered how to bring out the leader that is within each of them. Bob Cooper has spoken to Fortune 500 companies, nationally acclaimed Leadership Conferences at Universities, to the United States Army, and at countless industry events. Join us at this powerful event and Bob will help you realize just how easy it is to discover and bring out the leader within you, and in a way that will provide you with a skill-set that will be with you for the rest of your life. This will be a once in a lifetime opportunity for many of you, so join us and discover: *The most common characteristics of every great leader *How to develop the mindset of a leader *How to set breathtaking goals, and then reach them *How to manage your time, delegate and inspire others in life-changing ways

8:45-11:45AM
M15-E Unleash the Power of Your Shop Foreman and Take Them to the Next Level

by Matt Lachowitzer & Frank Scandura

sponsored by Transformers Institute

Clear the confusion on what the Shop Foreman role really is. Let us show you how to define the role, how to retain and develop them into a well rounded leader. Shop foremen typically get in the role because they are great technicians but they don't always have the proper skills to be in a leadership role. We will cover leadership, communication, conflict resolution skills and much more, as well as how to set expectations and ensure that these expectations are being met. The Shop Foreman role is crucial to your shop and can be a game changer if its executed right. Let us show you how.

8:30AM-11:30AM
T19-E ADAS: A Comprehensive Look at Operation, Setup and Calibration

by Eric Ziegler

Advanced Driver Assistance Systems are emerging in the collision and auto repair industries and they are most certainly here to stay. This class will discuss these systems, their operation and the challenges and opportunities they present. Discussion will include but not limited to; Adaptive Cruise Control (ACC). Blind Spot Monitoring (BSM) Lane Keep Assistance System (LKAS), Lane Departure Warning (LDW) and other camera based systems. This is a no nonsense investigation of these mission critical safety systems, how they work, their advantages and disadvantages, why manufacturers are using them and most importantly what service opportunities they present for repair facilities. Some services can be done with tools the shop already may already own. Many real world examples will be used.

8:30AM-11:30AM
T20-E Automotive HVAC Diagnosis & Service

by Wayne Bishop

sponsored by Real World Training

HVAC systems and designs have changed to improve fuel economy and reduce emissions. Technicians must adapt to new procedures, controls, tools, and refrigerants. Incorrect service can cause costly comebacks and wasted time. The next refrigerant, r1234yf is being used in more vehicles and technicians need to be prepared for diagnosis and service of these systems. The new refrigerant requires specific. The goal of this class is to enable the aftermarket technician to diagnose, service, and repair modern HVAC systems. We will show you how these systems work, what goes wrong, and how to complete a successful repair. The class includes actual repair scenarios to allow the attendees to see the techniques put to work. This will prepare technicians to help their customers stay comfortable in their vehicles. After completing this class, the technician will be able to: • Identify HVAC components and understand their operation • Diagnose refrigerant problems such as contamination, low charge, improper airflow, restrictions, and other inadequate cooling causes • Diagnose and service r134a and 1234yf systems • Perform proper compressor replacement to prevent comebacks • Identify diagnose condenser air flow faults • Identify common failure items and prevent service pitfalls

8:30AM-11:30AM
T21-E BMW VANOS System Operation and Testing

by Scot Manna

sponsored by WORLDPAC

This class will cover BMW's VANOS camshaft phasing system. The class will focus on the newer vane style camshaft adjuster's. System operation, scan tool data analysis and scope testing will be covered. Using a multi-trace labscope, system testing can be performed to determine proper operation. Known good values for many N and B series engines will be shown. Several case studies will be covered to enhance system understanding.

8:30AM-11:30AM
T22-E Diesel Emissions and Exhaust Aftertreatment

by Charles "Chip" Comley

sponsored by ACDelco

Modern diesel engines are subject to increasingly stringent emission regulations and monitoring requirements. This three-hour seminar will prepare technicians to effectively diagnose and repair diesel exhaust emission reduction failures by developing an understanding of the emissions created by diesel engines and the systems designed to reduce those emissions. Both pre- and after-treatment systems will be covered. Specific systems and components will include intake air swirl and heating, glow plugs, exhaust gas recirculation, oxidation catalysts, diesel particulate filtration, NOx reduction technologies, selective catalyst reduction, and diesel exhaust fluid. Technicians will strengthen their diagnostic techniques by focusing on the conditions used by the Engine Control Module (ECM) to set codes related to these systems, developing an understanding of how false codes could be set, and determining the root cause of any code or failure. Common failures will be covered.

8:30AM-11:30AM
T23-E Electrical Diagnostics Level 2

by Mark Kenyon

sponsored by Garage Gurus / DRiV

This workshop is designed for technicians who have a basic understanding of electrical theory and are ready to put it to use. A portion of this class will be devoted to showing Technicians how to diagnose electrical problems on vehicles with common, everyday automotive electrical test equipment. Technicians walk through a quick procedure to check battery, starting and charging systems, utilizing a DMM to assist inaccurate diagnosis. Common sensor inputs and outputs are explored with emphasis on diagnostic procedures and on-car testing. Input testing includes diagnosing three wire analog sensors, variable reluctance sensors and digital sensors. Output testing includes, pulse width modulated solenoids and DC motors.

8:30AM-11:30AM
T54-E ISTA J2534 & iCOM

by Brandon Mathews

sponsored by OPUS IVS

The ISTA course will cover the computer requirements & installation of the ISTA software using both an ICOM and J2534 pass-thru interfaces. Interface connections, & settings will be overviewed along with outlining the ISTA software user interface. Navigation & ISTA functionality will be the highlighted focus.

8:30AM-11:30AM
T55-E Modern Ignition System Testing

by Bill McAleese

sponsored by Garage Gurus / DRiV

This clinic is designed to enhance the professional level technician’s knowledge of modern ignition system diagnostics. P0300 misfire DTC diagnostic strategies are covered using modern scan tools and ignition system test equipment. Information covered reviews digital storage oscilloscopes (DSOs) patterns captured using current probes, inductive wands and voltage test leads to validate modern ignition system components ranging from crankshaft and camshaft position sensors to today’s COP (Coil on Plug) assemblies. Misfire information obtained from the scan tool is explained and reviewed through Case Study vehicles. PCM (Powertrain Control Module) operational strategies are defined pertaining to OBD II Misfire Monitoring standards. After completing this clinic, the student will have the knowledge to: • Recognize different manufacturers’ operational strategy during misfire conditions • Identify PCM strategies that prevent catalytic converter damage due to Type A misfires • Accurately test crankshaft position and camshaft position sensors • Distinguish the difference in testing procedures for conventional ignition coils versus ‘smart coil’ assemblies • Interpret various ignition component waveforms captured from a DSO (Digital Storage Oscilloscope) • Understand fuel trim corrections during misfire conditions to isolate system faults

 

8:30AM-11:30AM
T56-E Perception and Reality of Transmission Irregularity

by Wayne Colonna

sponsored by ATSG

A three-hour presentation of technical information related to automatic transmissions in passenger cars and medium duty trucks. The training will consist of various case studies presented in ATSG's Complaint, Cause and Correction format of transmission malfunctions and perceived malfunctions that in many cases turn out to be a driveability concern. Two examples of case studies being examined are in-car transmission repair and understanding the various CVT and DCT transmissions with information needed for proper diagnostics. Diagnostic tips and tricks will be laced throughout the presentation.

8:30AM-11:30AM
T24-E Primary Alignment Angle Measurement Interpretation

by Scott Long

sponsored by Hunter Engineering

The following topics will be discussed to increase technician/service advisor knowledge and confidence when communicating with customers.  Topics that will be discussed will include why wheel alignment; primary alignment angles to include camber, caster, toe and thrust angle; tire wear related to primary alignment angles; handling issues related to primary alignment angles.  Alignment printouts will provide practice with basic alignment angles.

8:30AM-11:30AM
T25-E Pulse Width Modulation and 3-Phase Controls

by Gary Smith

sponsored by Carquest Technical Institute

In this class, we will discuss Pulse Width Modulation (PWM) theory and specifically how it applies to various automotive systems. The class will flow theory to scanner and scope analysis during diagnosis of several recent case studies. • What is Pulse Width Modulation and How Does It Work? Concepts and Theory • Understand the differences in use and applications of PWM in power, control and Sensing circuits in BMW vehicle platforms. • Brief explanation of PWM motor encoding for sensing and motor control applications. • Introduction to BMW Valvetronic Motor and DME Driver Analysis, 3-phase Motors • Introduction to 3-Phase AC/DC (Non-ground) Fuel Pumps and Controls in BMW Vehicles. Who should attend? Anyone seeking a deeper understanding of the concepts of PWM motor control, AC current flow and motor controls from DC drivers. Also, those who seek to understand their scanner and scope data in these systems beyond just viewing the analog signals.AC current is in play in multiple modern automotive sub-systems and of course is the main motivator behind hybrid and EV platforms. See how AC is managed in a DC digital world and how it affects your diagnostics.

8:30AM-11:30AM
T26-E The Essentials to Key Cutting and Programming

by Matt Fanslow & Andrew Sexton

sponsored by XToolsUSA

This hands-on course will walk you through acquiring the key code. Setting up your machine and cutting the key.  Then finish with successfully programming the key to the vehicle.  Everything you need to know to get started adding keys as a service for your customers.

8:30AM-11:30AM
T27-E Top Fuel Tips: Advanced Diagnostics for Modern Fuel Systems

by Dave Hobbs

sponsored by AutoZone

Advanced fuel pump control modules for SFI, GDI (Gas Direct Injection) systems and the radically redesigned 3-phase brushless fuel pumps are becoming more common on today's vehicles. This course will help advanced driveability techs to obtain the diagnostic edge on fuel systems. Veteran Delphi Technologies technical trainer and Motor Age Magazine contributor Dave Hobbs will give helpful tips on; Fuel Delivery Systems and Advanced Fuel Pump Diagnostics / GDI High Pressure Pumps / Dealing with GDI Carbon Deposits / Diagnosing BLDC 3-Phase Low Pressure Pumps / Scan Tool PIDs, Meter Readings and Scope Patterns / Newer Dual Injector (GDI & SFI) Systems (Ford & Toyota) / Future GDI Systems with 350 & 500 Bar High Pressures!

8:30AM-11:30AM
T28-E Unleash the Diagnostic Power of your Oscilloscope

by Kevin Leiby

sponsored by Carquest Technical Institute

Many technicians in today’s automotive industry are reluctant to utilize one of the most powerful diagnostic tools available, the digital storage oscilloscope. Often it is because the mass majority of the technicians only reach for this powerful tool when there backs are pushed against the wall on a tough diagnosis, so they lack the familiarity and experience to use the scope with an efficient approach to the vehicle or the diagnosis. Regardless of your scope of choice, learn proper set-up, hook-up and signal acquisition, file storage and recall, as well as measurement capabilities and proper understanding of the waveform. This class will equip technicians with a full understanding of electrical circuit characteristics and how we can couple the oscilloscope along with ancillaries like high & low current probes, ignition kv probes and COP wands, pulse sensors, and pressure transducers, and others to establish non-intrusive diagnostic approaches to vehicle diagnosis. Learn ways to non intrusively, and efficiently, evaluate engine mechanicals in very short order. Confirm mechanical fuel delivery on multiple fuel system designs and methods. We will explore and breakdown the In-Cylinder Pressure Waveform, Intake and Crankcase pulse waveforms, Misfire analysis from multiple angles including ignition primary and secondary waveforms, Ignition Current waveform analysis, as well as driver integrity. Introduction to Math Channels to further expand the power of your oscilloscope.

3:00-6:00PM
M16-F Active Listening & Clear Communication

by Clint White  

By far one of the most crucial roles played by the Service Advisor is that of being a conduit of information between the Customer and the Technician and vice versa. Unfortunately, many struggle to gather vital, valuable, and correct information or ask the right questions. This leads to wasted time in the shop, frustrated customers at the counter, and ultimately less profit on your bottom line. The purpose of this course is to teach Service Advisors how to really hear what your customers are saying by using active listening and clear communication techniques during every conversation.

3:00-6:00PM
M17-F Systems and Process Drive Operational Excellence

by Bill Haas

sponsored by Haas Performance Consulting

Operational excellence is a business strategy for gaining your competitive advantage. It is the execution of your processes more consistently and reliably than your competition and the ability for every employee to see the flow of value to the customer. Employees will also be able to correct the flow before the customer knows there is an issue with delivering value. Operational excellence is the constant pursuit of improved performance and profitability in every area of your company. There are four core areas: • Talent acquisition and retention • Innovation and collaboration • Strategy and process alignment • Customer satisfaction. Focus your business on being the market leader with strategies to deliver an exceptional experience for employees and customers.

 

3:00-6:00PM
M18-F Understanding the Marketing Lifecycle - Customer Acquisition and Retention: Why Your Shop NEEDs to be Doing Both

by Tony Mercury & Gregg Rainville

sponsored by Autoshop Solutions & Mechanic Advisor

To run a successful business in today's times it is critical for your shop to understand the life cycle of marketing. Finding new customers isn't always easy, fortunately with internet marketing it has now become much easier! Keeping customers happy and coming back is also a challenge. In this class industry veterans, Tony Mercury of Autoshop Solutions and Gregg Rainville of Mechanic Advisor, will cover today's best practices for finding new customers and how to keep them returning as happy customers. We will go over how this is all done while utilizing a marketing mix to interact and keep your customers engaged and happy! We all know how important customer acquisition is for your shop, but just as important, is how customers are treated once they become well customers! Sales funnel is no longer a closed-loop cycle where customers are given new opportunities to discover (and rediscover) ways to engage with your brand, products, and services. So they will be motivated to make new purchases, maintain warm fuzzies for your company, and even advocate for you.

2:30-5:30PM
T29-F Hybrid Vehicle Maintenance Procedures

by Keith Glasgow

sponsored by ACDelco

This three-hour seminar will focus on maintenance service procedures that aftermarket technicians can perform on hybrid electric vehicles. Participants will receive a high- level overview of the operation of hybrid components, related safety concerns, and serviceable systems. These include high voltage system operation, supporting systems such as HVAC and brake systems, and internal combustion engine.

2:30-5:30PM
T30-F Battery Electric Drivetrain Operation

by Jerry Stewart

sponsored by Carquest Technical Institute

Worldwide the focus is on reducing emissions. One way to achieve this goal is increase the number of zero emission vehicles on the road. California has a zero-emission mandate and China has also adopted a version of California’s plan in its new energy mandate. Battery Electric Vehicle (BEV) production numbers are on the rise and may soon going to be commonplace on our streets. The time is here to start learning about BEV’s and preparing for this fundamental shift in automotive technology. This class will present an overview of components, operation and the tooling you will need to successfully compete in this market. Topics include: *Special tools required *Common components between hybrid and electric vehicle drivetrains *Additional components found only on electrical drivetrains *Battery construction and testing *Gear box power flow *Unique testing procedures

2:30-5:30PM
T31-F Comprehensive Fuel Trim Analysis: Do You Know the Value?

by Eric Ziegler

Fuel trims, scan data, and certain other tests, can be the most valuable pieces of information in your diagnostic arsenal. This class will explore the use of fuel trims to quickly and accurately diagnose a myriad of different vehicle failures. Some of the diagnostic areas covered include: Lean codes, misfire, mass airflow sensors, catalyst efficiency, bank to bank airflow imbalance, ethanol, restricted exhaust systems, low fuel volume, valve timing issues, and more. Of course, there will be a few case studies regarding very odd issues as well! The basic theory of fuel trims will be covered but the bulk of this class relies on the huge number of "broken car" case studies that illustrate the value of using fuel trims to your advantage.

2:30-5:30PM
T32-F Deciphering Gas Turbo Driveability

by Curt Eigenberger

sponsored by NAPA Autotech

Although turbochargers have been used since 1924, they were predominately used on diesel and commercial engines. Later, they became a popular addition on very expensive high-performance sports cars. Today they are common on many vehicles as a means of increasing power and improving fuel economy. This course is designed for the technician who diagnoses and repairs engine performance issues. This course provides an in-depth examination of the turbocharger function, operation, and components. In addition, this course offers practical approaches to diagnosing and servicing the turbocharger system. Diagnostic techniques on gasoline turbo engines, using fuel trims and volumetric efficiency are highlighted. In addition, differences between speed density and air density fuel strategies and how they affect turbocharger operation are detailed. Recommended for A & B level Technicians * Driveability indicators for turbo engines * Fuel System  * Bi-directional Control * Sensor Testing & Diagnostics. How does the extra airflow affect fuel volume requirements? How is volumetric efficiency affected by turbos?

2:30-5:30PM
T33-F Domestic Driveability Diagnostics

by John Thornton

sponsored by WORLDPAC

In this case study based class, John will discuss a variety of diagnostic techniques used to solve a mix of difficult driveability problems found on GM, Ford and Chrysler vehicles. Case Studies are tremendous educational tools which can be used to explain system theory, specific testing techniques and data interpretation in a real world environment.  Scan data interpretation and scope usage along with a common sense approach will be highlighted throughout this session.

 

2:30-5:30PM
T57-F Engine Performance Diagnostics Strategies

by Ryan Payne

sponsored by Garage Gurus / DRiV

This clinic is designed to keep technicians current on changing Engine Management Systems and diagnostic procedures for Asian and Domestic vehicles. The focus is on helping the technician become more proficient in interpreting the information the scan tool provides for engine performance diagnostics. We establish a foundation utilizing “strategy based diagnostics” to reduce diagnostic time and prevent Check Engine light comebacks. We discuss utilizing scan tool information to gain diagnostic direction to repair today’s most seen Engine Performance concerns. Putting all the pieces together during an engine diagnostic is a lot like reading a road map; the key to success is finding the shortest path to the destination without getting lost. After completing this seminar, the student will have the knowledge to: ∙  Apply a logical flow of diagnosing Check Engine light concerns through understanding what the scan tool data is saying ∙  Utilize the graphing function of the scan tool to ‘trend’ important scan tool PID (Parameter Identification Data) relationships ∙  Diagnose emission related Check Engine light problems on vehicles through using generic and enhanced scan data analysis ∙  Interpret important engine performance sensor information and vehicle operating system strategies

2:30-5:30PM
T34-F European Smart Charging Systems

by Bill Weaver

sponsored by NAPA Autotech

It is no secret that European vehicles have numerous electrical loads. With these greater demands, charging systems have been designed with some unique features and strategies. In a continuation of our Smart Charging System series, European technologies will be featured in this class. *  European charging system's communications structure *  Key sensors *  Pertinent scan data acquisition,  *  Voltage and signal testing  *  Battery registration *  Resets and calibration  1. What are "battery safety terminals"? 2. How do charging systems share information? 3. What communications are utilized in European smart charging systems? 4. How does battery registration affect charging system strategy? 5. Why are charging systems adaptive and how do you calibrate them?

2:30-5:30PM
T60-F EV for Gas Guys

by John Forro

sponsored by THE GROUP TRAINING ACADEMY

This class covers great explanations of how an actual electric vehicle works. You will learn about EV battery pacs, invertors, converters, electric motors, normal safe service procedures, and control systems. John is renowned for his Hybrid training classes. Come to experience pure EV with John Forro.

2:30-5:30PM
T35-F From Electrical Theory to the Real World Application

by James Wilson

sponsored by ATech Training, Inc.

Topics covered: * Components of the circuit * Series circuit diagnosis for pumps, motors and lighting circuits * Identifying and diagnosing parallel circuits * Identifying and diagnosing series/parallel circuits, which are the most common circuits on vehicles today. * Why you need understand the type of circuit for proper diagnosis. * How to check the power and ground side of the circuit  * What really is a voltage drop and how it can help diagnose a problem.

2:30-5:30PM
T58-F Hybrid DTC's

by G Truglia

sponsored by Dorman

This seminar covers hybrid and EV vehicle along with the most common DTCs that show up on hybrid vehicles. Motor generators, inverters, converter, hybrid components, HV batteries, Tools, and equipment are all covered along with examples of what caused the problem and what fix it. The information provided will be helpful for the novice to experienced technician.

2:30-5:30PM
T36-F TECH TALKS

by Various / Moderated by Matt Fanslow

sponsored by MWACA

Back by popular demand: Join us for this innovative session at VISION that consists of at least six 20-minute presentations that are presented by industry professionals on technical training tips, case studies, and more. Together, these selected presentations will create a unique, powerful, and informative 3-hour session during the 2022 VISION event.

2:30-5:30PM
T37-F Transitioning from PICO 6 to PICO 7

by Adam Robertson

sponsored by Carquest Technical Institute

Many technicians in our industry lean on PICO 6 as their oscilloscope software of choice. That version is in it's sunset stage and will no longer be updated (although still available in its current form). It is being replaced by PICO 7 for all new features going forward. PICO 7 is advancing rapidly and shares many of the advanced features of PICO 6 software that we have come to depend on. It is true that some of the advanced features of Pico 6 are not yet fully implemented into 7 but they are certainly on their way. In this class we will improve your comfort level using PICO 7 and show how to manage essential settings. From there we will expand that usability into more advanced functions such as use of serial decoding, the creation of math channels and more. Pico 7 is truly a great piece of diagnostic software for many reasons and most technicians will agree after becoming familiar with it. Bring your laptops with PICO 7 and 6 installed for a hands-on experience using this new software interface.

2:30-5:30PM
T38-F Variable Cam Timing Diagnosis

by Scot Manna

sponsored by WORLDPAC

Variable Valve Systems ‐ Theory, operation and diagnosis of current vehicle. valvetrain designs. Scan Tool Diagnostics and Techniques. Common failures diagnostics and repair. Variable Displacement Operation. Variable Valve Lift Operation.

2:30-5:30PM
T39-F A/C Operation, Performance & Diagnostics

by Rick Kelley

sponsored by Denso

This seminar provides a complete look at automotive air conditioning and is full of real world examples and case studies to help each attendee apply the information back in the shop. Technical Information Challenges Laying out facts in sequence is easier, but it isn't better.  Technical facts simply don’t directly translate into real world skills. No single air conditioning component exists for its own sake, which is why it is so hard to apply traditional component-based training back in the shop. Revolutionary ‘Loop’ Approach The traditional training strategy of laying out facts in sequence is just as frustrating to training providers as it is to technicians, so we changed it! The result is a completely unique ‘3-Loop’ strategy covering the roles of the: • Refrigerant Loop:  The compressor, lines, pressure drop devices, and heat exchangers • Air Loop:  Dash air source, speed, temperature, and destination controls • The Coolant Loop:  Radiator, fans, thermostat, heater valve, and heater core. These loops help you see the interactions in your head, leading to a much better possible cause list when things go wrong. Like all of our training seminars, the strategies we offer involve using ‘High Level Indicators’ to create a possible cause list that includes possibilities from each loop. The first tests then involve ruling out the two loops that are not the problem so that the more time-consuming tests are much more focused and that much more likely to get you to an efficient (and profitable) solution. A 3-Loop Think-Through. By thinking about HVAC in terms of ‘loops’, it’s far easier to imagine how certain faults affect each loop, and how a fault in one loop affects another loop. For example, to obtain a cold vent temperature: • Refrigerant Loop:  The refrigerant loop must create a pressure differential and drop pressure into a heat exchanging surface called an evaporator. • Airflow Loop:  The evaporator is where the refrigerant loop meets the airflow loop, so the blower motor and door controls in the dash must also go on the possible cause list.   • Coolant Loop:  Even if the refrigerant loop and the airflow loop are working properly, on some applications, a fault in the coolant loop can reheat cooled air. For example, a heater valve stuck open may create unwanted flow through the heater core. In this example, we’ve prevented missing any unlikely causes. We didn’t do it by trying to remember every possible fault in every system variation. Rather, we’ve regarded these loops as interacting systems that contain all possible causes. Rule out a loop, and you’ve ruled out the many possible causes that it contains! Specific Topics • Systemic pressure & temperature analysis • Pressure & temperature feedback loops• Compressors, including variable displacement and controls •Evaporators & condensers • Pressure drop devices, including fixed orifice and thermal expansion • Airflow controls (e.g. source, blend and mode doors and controls) • Blower motors and detailed current and controls testing • Cooling fan current testing and alternative diagnostic methods •    Recovery, pressure testing & leak detection equipment • Refrigerant & lubrication types, identification & warnings • Service & repair best practices

Sunday, March 6, 2022

8:30-11:30AM
M19-G Becoming Great on the Phones

by Cecil Bullard

sponsored by The Institute & Carquest Technical Institute

Customers decide whether or not they will do business with you in 4.5 seconds. What can you do in 4.5 seconds other than be energetic, enthusiastic and engaging. How we answer the phone and how we engage the customer is essential to our overall success and can mean the difference between a 16% call to appointment rate and a 40% call to appointment rate. There are many techniques to help us become really great on the phone and convert more potential customers to actual advocates for our business. The best Service Advisors understand this and have learned and practiced these techniques so that they can deliver them without thought and with the appropriate level of enthusiasm and interest. In this class we will training on: *Answering the phone with excitement, enthusiasm and interest *Engaging with the potential client through out *Creating value for potential client and overcoming objections *How to create a buyer from a shopper *Ways to increase your value for the potential client *When to let the tire-kickers go and how to do it *Closing on the phone and getting the Appointment. Recently, I have had the opportunity of listening to hundreds of phone calls. In way too many the Service Advisor was either too eager or not engaged and therefore could not get the potential client excited about making an appointment. In more than half of the calls no one even asked the potential client to make an appointment. And, in many calls the Service Advisor continued to engage after the potential client asked for the appointment, sometimes turning an appointment into a lost opportunity. So, I decided to put together this class to really help students understand what they need to do, give examples of good techniques and bad techniques, and help improve your skills to book more appointments.

8:30-11:30AM
M20-G Uncomfortable Conversations

by Bryan Jewett and Tim Shaffer

sponsored by Level 6 Auto Shop Consulting

Did you know 90% of the problems we face can be solved with effective communication? It's true. Whether it's communicating within your team, with a customer, or with a vendor, how we speak to one another can make or break a relationship and, ultimately, impact our business. But achieving effective communication can be an uncomfortable process when dealing with various problems and various individuals. How do we best approach different communication styles? How can we manage egos and personalities through the words we choose? And how do we step outside our comfort zones to navigate the hard conversations in a productive way? In this class, Level 6 Auto Shop Consulting owners Bryan Jewett and Tim Shaffer will dig into the emotional intelligence aspect of communication and share their tips for creating a system to better communicate consistently across your organization. Communication is the key to success, so let's start talking!

8:30-11:30AM
M21-G Using Your Numbers to Steer Your Shop to Breakthrough 

by Aaron Stokes

sponsored by Shop Fix Academy

During this training, Aaron will unlock some powerful and proven techniques to analyze and interpret your shop's numbers. These keys will allow you to make the necessary changes and tweaks that will take your shop to the next level.

8:30-11:30AM
T40-G Active and Dynamic Fuel Management Diagnosis and Repai
r

by Jerry Mungle

sponsored by ACDelco

This seminar focuses on the operation and diagnostic procedures of Active and Dynamic Fuel Management Systems. Modern engines employ valve timing and lift adjustment strategies to improve fuel economy, power, and emissions. Course content includes function and operation of variable valve timing, valve lift and cylinder deactivation systems. Additionally, this course highlights procedures and protocol for proper vehicle repairs, diagnostic procedures, service tips, and special tools. Various Original Equipment Manufacturers (OEMs) will be highlighted.

8:30-11:30AM
T59-G Body Electrical

by Mark Ingram

sponsored by Garage Gurus / DRiV

This seminar is designed for technicians who already have a solid electrical foundation and are looking to understand today’s vehicles complex body electrical systems. Covered within this workshop will be multiplex network communications and network system diagnostics. We will look at network toplogy for various body electrical systems and discuss how system modules and components interact with one another. Communication ‘gateways’ and module diagnostics will be discussed. This course will take a deep dive into several BCM (body control module) controlled systems and will discuss diagnostic strategies using the scan tool, DMM’s and lab scopes to pinpoint test and located problems. After completing this workshop, the student will have the knowledge to: ∙ Analyze and test various network signals and components on the vehicle ∙ Diagnose and test many different vehicle body control systems (lighting, doors, security, etc. ∙ Replace and program (set up) a Body Control module or Gateway module ∙ Understand body control system operation strategies ∙ Employ scan tool usage in conjunction with electrical circuit tests using a DMM or lab scope

8:30-11:30AM
T41-G Braking System Diagnosis and Repair

by Rob Roth

sponsored by ACDelco

This seminar focuses on braking system diagnosis, and covers components, operation, and proper service practices. This course highlights real world case studies to address brake noise, pulsation, pad wear, fluid leaks, and concerns with power assist systems. Enhanced braking system designs and features by various manufacturers will also be covered.

8:30-11:30AM
T42-G Chassis Dynamics

by Frank Hayward

sponsored by ACDelco

Intended for the experienced technician, this three-hour seminar will explore the symptoms and corrective actions needed to address abnormal ride and handling concerns. Special attention will be paid to electronic ride control systems, conventional steering and suspension systems, modified vehicles, alignment geometry, yaw control and dynamic steering, and required calibration / programming procedures.

8:30-11:30AM
T43-G Chrysler Network Communication & Gateways

by Bill Weaver

sponsored by NAPA Autotech

Chrysler communication systems have changed immensely over the last few years. Specific diagnostic strategies, information and even equipment are needed to effectively service them. In this course we will discuss and define: *  STAR Connectors *  Security Gateway Modules *  BUS Types *  Network Topography *  Subscription Requirements *  Equipment Needs *  Communication Architecture *  BUS Voltages and Pattern Diagnostics. Target Audience: A & B Diagnosticians 1. What actions need to be taken to have your equipment work with Chrysler? 2. How do you register for full access to 2018 and later security gateway and modular equipped vehicles?  3. What are the voltage differences on the Chrysler BUS systems? 4. What are the multiple subscription requirements? 5. Is your shop equipped to access the security of today's network protected vehicles?

8:30-11:30AM
T44-G Diagnostic Application of DIN Wiring Schematics

by Peter Orlando

sponsored by Carquest Technical Institute

European DIN wiring schematics, commonly used by Volkswagen and Audi, are very different than most schematics used on domestic vehicles. They can be a challenge for many technicians but understanding DIN unlocks powerful information hidden in that format. This class will give technicians a better understanding of the DIN format and allow them to practice their use in class for diagnostic purposes. Topics include: • Understanding symbols • Understanding DIN numbering standards • Understanding tracks • Utilizing the legend • General DIN navigation rules • Application of DIN wiring for diagnosis • In-class DIN wiring exercises applied to common problems

8:30-11:30AM
T45-G Discover the Need for Electrical Training Without Leaving the Shop!

by Mark McKinney

sponsored by ATech Training

Self-Paced Hands-on Electrical Training & Assessment *  Demonstrate an assessment tool to evaluate a new technician in the interview process. *  Explore fundamental electrical training and assessment for that new or young technician. *  Develop and improve Digital Multi Meter (DMM) Skills. *  Refresher electrical training for the experienced technician. *  Demonstrate how you can work self-paced on your own

8:30-11:30AM
T46-G Diesel Aftertreatment - GM & Ford

by Gerard Tonno

sponsored by NAPA Autotech

Due to ever tightening emissions regulations, exhaust aftertreatment systems have become a necessity in passenger cars and light trucks. Shops will encounter the opportunity to service these vehicles and knowing the aftertreatment components, operation and diagnosis will be key. * SCR (Selective Catalyst Reduction) * DEF (Diesel Exhaust Fluid) * Theory of Operation *  Diagnosis * Component Identification 1. Are you prepared to service efficient diesels in today's vehicles? 2. Do you have the skills & knowledge to take advantage of this ever-changing market? 3. What do you know about the chemistry of Selective Catalyst Reduction (SCR)? 4. Do you understand the differences in SCR & DEF? 5. Are you familiar with the differences between OEMs as related to SCR & DEF systems?

8:30-11:30AM
T47-G Effective Engine Mechanical Testing

by John Thornton

sponsored by WORLDPAC

There are two very effective, and very simple to perform engine mechanical tests: cranking current and cranking vacuum. Both tests can be performed in under 60 seconds, and can provide a wealth of information regarding the mechanical condition of a gasoline engine. The instructor will discuss how to perform both tests, and most importantly, discuss how to interpret the test results.

8:30-11:30AM
T48-G EVAP Code Diagnosis

by Marc Dufort

sponsored by AutoZone

Evaporative Emission control systems have undergone a number of changes over the last 20 years due to ever tightening government regulations. The MIL light is usually the only indication of an EVAP fault and it can come on with even the slightest of leaks. This class will focus on the principles behind the EVAP onboard diagnostics in order to empower you to be able to solve problems regardless of the various systems you encounter. You will be able to get that light to go out and stay out. TRAIN TODAY FOR TOMORROW'S SUCCESS: In this class we will work through the theory of evaporative system operation. We will examine the requirements placed upon manufacturers due to government regulations. We will explore the various systems implemented by manufacturers to meet these regulations. We will also explore the tools and techniques that are available to technicians for complete diagnosis

8:30-11:30AM
T49-G Misfire Diagnosis

by Wayne Bishop

sponsored by Real World Training

Many technicians have approached misfire diagnosis by swapping ignition coils or other components between cylinders.  Access to these components is challenging on many vehicles, therefore, this technique can be ineffective. This class will identify requirements for combustion to occur such as fuel delivery, ignition, and engine mechanical operation.  Then, we will explore various techniques to effectively identify the cause of an engine misfire using scan data and oscilloscope waveform analysis. Case studies will be used to demonstrate these techniques.  After completing this class, a technician will be able to: • Describe basic combustion principles • Analyze scan tool data  • Verify ECM commands for ignition and fuel • Interpret oscilloscope waveforms for misfire diagnosis • Evaluate relative compression results

8:30-11:30AM
T50-G Unleash Your Superpowers! Master The Art Of Electrical Fault Diagnosis

by Pete Meier

sponsored by MotorAge

As Lex Luthor is to Superman, and the Joker is to Batman, electrical faults are the arch enemy of most technicians. Even the most accomplished among us often tremble in nervous anticipation of tackling an electrical diagnosis. Fear no more – help is here! Motor Age’s Pete Meier has helped techs around the country develop confidence in their ability to troubleshoot electrical faults properly and efficiently. “The key”, says Meier, “is to first ensure that you have a solid understanding of how and why electrical circuits work. Most of the techs I’ve helped are trying to build on a weak foundation – and that isn’t going to happen.” Meier goes on to say that, once the foundation is solid, mastering a variety of testing techniques will allow a tech to go from mere mortal to superhero, and quickly identify what kind of fault he/she is facing and where the fault is located. What can you expect to learn? • Diagnosing the fault BEFORE you test  • The 5 ways a circuit can fail • The ONE testing technique you must master • Using current as a diagnostic tool • What to test BEFORE you replace an ECU • Scope or DVOM – when to pull out the big guns • And more! Want to go from apprehensive to confident? Make plans now to attend this presentation!”