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whenFeb 28 – Mar 3, 2019
Conf:  Feb 28 – Mar 3
Expo:  March 1 & 2
whereOverland Park Convention Center
6000 College Blvd
Overland Park, KS 66211
Event Schedule
Training Schedule
Spouse Program
Conference Pricing
Expo Information
Registration

Thursday, March 1

6:00 AM – 7:00 PMRegistration Open
8:00 AM – 5:00 PMTechnical Training
8:00 AM – 5:00 PMManagement Training
4:00 PM – 7:00 PMHi-Tech Tool Expo

Friday, March 2

7:00 AM – 9:00 PMRegistration Open
8:30 AM – 5:00 PMManagement Training
8:00 AM – 5:30 PMVISION Educator Think Tank™
8:00 AM – 5:00 PMTechnical Training
5:00 PM – 9:00 PMVISION Expo
 

Saturday, March 3

6:00 AM – 6:00 PMRegistration Open
6:30 AM – 7:00 AMConference Breakfast*
7:00 AM – 8:15 AMOpening General Session
8:30 AM – 12:00 PMManagement & Technical Training
9:00 AM – 3:30 PMVISION Expo
11:30 AM – 1:00 PMConference Lunch*
2:45 PM – 6:00 PMManagement & Technical Training
6:00 PM – 7:00 PMIndustry Professional's Reception
7:00 PM – 10:00 PMAwards Dinner & Comedy Night Party**

Sunday, March 4

6:30 AM – 10:00 AMRegistration Open
6:30 AM – 7:00 AMConference Breakfast*
7:00 AM – 8:15 AMClosing General Session
8:30 AM – 12:00 PMManagement & Technical Training

* Meal functions are open to those purchasing training packages.

** Awards Dinner & Comedy Night Party tickets may be purchased individually. Attendees registered for a weekend training package or VISION Power Pass may purchase a ticket at a discounted rate.

Schedule is subject to change. Please consult the on-site Schedule of Events for the latest information.

CLICK HERE TO DOWNLOAD THE 2018 TRAINING SCHEDULE IN PDF.

Thursday, March 1, 2018

Management Training

– CLICK HERE TO SHOW COURSES –

8:00 AM – 5:00 PM

The Art of Profitability (M1-AB) – Cecil BullardCTI / WTI   
Those that attend this class will learn 28 actions to take to get the maximum performance from their staff and the maximum profits from their business. This is a fast paced class with a lot of information designed to improve the students understanding of what to do to be successful and create the results they desire.
Cecil Bullard is a 37-year veteran of the Automotive Service Industry. He has worked as a tech, service advisor, manager and owner. He has run some of the most successful independent shops in the United States (one, ranked in the top ten by MotorAge Magazine for three years in a row). Cecil has conducted hundreds of seminars to tens of thousands of shop owners and their staff throughout the United States and Canada. He is dedicated to improving the profits and quality of life for owners and their employees.

8:00 AM – 12:00 PM

Achieving Operational Excellence (M2-A) – Bill HaasThe Group Training Academy   
Operational excellence is a business strategy for gaining your competitive advantage and the constant pursuit of improved performance and profitability in every area of your company. Execute your processes more consistently and reliably than your competition. There are four core areas of excellence that will be covered in this course: 1) Talent acquisition and retention. 2) Innovation and collaboration. 3) Strategy and process alignment. 4) Customer satisfaction. Focus your business on being the market leader with strategies to deliver an exceptional experience for employees and customers.
Bill Haas has more than 40 years of automotive industry experience. Beyond his experience he brings his passion for the industry to customers. Seminar attendees benefit from his in-depth knowledge of the industry, unique perspectives and solution based focus to meeting the challenges shop owners and managers continually face. His career includes time as a technician in a new car dealership and several independent shops, as well as a shop manager, parts counter professional, and shop owner.
Convert Today's Price Shoppers Into Clients (M3-A) – Rena RennebohmACT! Group   
Have you noticed that "price shoppers" are changing? If not, you are either not paying attention or that wave just hasn't hit you yet. Millennials and new technology are driving the need for us to create new techniques to convert this new age "price shopper" into our clients. Technology is making it so difficult, that not giving a price over the phone is becoming harder and harder to do! We are all dealing with the fact that almost anybody can get a price for both parts and labor from the internet, in a matter of minutes sometimes seconds, so we MUST change some of our tried and true methods in order to not alienate our potential new customers. I say new because that is what this class is primarily about! Our existing customers already trust us, they know the work we do, the warranties we provide and that their customer experience will be the best they can have when repairing or servicing their vehicle! Join Rena as she explains the changes that are happening and have happened in our industry and the processes that you must adhere to if you intend to survive this newest generation of vehicle owners!
Rena has over a decade of experience working as a service advisor in both independent and dealership environments. After achieving a high level of proficiency in the workplace, she moved into the coaching and training arena where she has empowered numerous repair facilities to dramatically increase their sales and build their NET profits. Rena's passion for teaching how to build the customer experience has helped her become one of the industry's premier service advisor trainers.

1:00 PM – 5:00 PM

10 Cost Efficient Ways To Gain Customers (M4-B) – Amy Mattinat   
Traditional Marketing is the most expensive kind of marketing a business can do to attract new customers, but it doesn't have to be that way. If you market your business strategically and creatively it will cost little and be more effective! Attracting new customers doesn't have to require elaborate, marketing efforts. This class will teach you how to evaluate your target audience, get the phone ringing, your email pinging, and how to get the right customers through your doors. Come and learn proven marketing strategies that you can begin implementing right away!
Amy Mattinat is a successful business owner, leader in the Auto Care Industry, marketing expert and motivational speaker. She is the owner of Auto Craftsmen an award winning auto repair facility in Vermont which is ASE Blue Seal, AAA approved and AskPatty.com Certified Female Friendly. In 2015 she won the Small Business Administration's ‘Vermont Woman-Owned Business of the Year and the AAA Top Shop in Vermont, and in 2012, she won the ‘Top Female Shop Owner of the year'. Amy is the past President of WiAC: Women in Auto Care and is a member of ASA: Automotive Service Association and SBN: SEMA Business Women's Networking.
Advisor Mistakes and How To Avoid Them (M5-B) – Rick White180BIZ   Going Fast!
Review top sales mistakes advisors typically make in selling situations and how you can avoid them in this fun and fast-paced seminar. The class will be interactive and will combine instruction, stories, and role-playing to showcase each mistake. At the end of each section there will be an easy to implement "action list" to avoid these common pitfalls going forward. We will teach you how to identify the most common sales mistakes, discuss best practice responses for each and provide you with tools to use in each situation to guarantee your success.
Rick White has been working in the automotive, software & coaching industries for greater than 35 years. He brings to the table a career's worth of management and technical experience. He has owned and managed several successful automotive repair shops. Rick has worked as manager or consultant for several major companies and in 2006 founded 180BIZ, a training and business coaching company created specifically to meet the needs of the independent automotive repair industry. Rick has been acknowledged as an industry expert and has been featured in many automotive trade publications such as Success Magazine, Auto Inc, MotorAge, Parts & People, Auto Report, Automotivation and Ratchet & Wrench. Most recently Rick was awarded the BLOGSTAR Award by Success Magazine and was featured in the January 2016 edition of the publication. Check out Rick's blog at: www.180biz.com/blog.

Technical Training

– CLICK HERE TO SHOW COURSES –

8:00 AM – 5:00 PM

Advanced Lab Scope Voltage & Current Testing (T1-AB) – Wally Mouradian   Sold Out!
OEM flowcharts are linear documents that focus on open circuit testing. This process takes too long, but it can also be misleading because faults don't always show up under flowchart testing conditions. That's what the Lab Scope offers – a way to measure actual circuit activity under actual operating conditions. This seminar and manual are designed to challenge even the most experienced Lab Scope users with new techniques and tips to leverage the power of the tools. However, even new Lab Scope users will get what they need to take those first steps. We have included numerous real-world examples, including hand-held and PC-based lab scopes, current probes, current test alternatives, lab scope voltage drop tips & tricks, circuit access tools, inexpensive transducer-based testing and more!
Wally Mouradian has 20 years of automotive experience including working as a repair technician and owning a service station. He is ASE Certified and L1 certified master technician. He graduated from Denver Automotive and Diesel College in 1980. Wally is a member of the Service Technicians Society (STS) and served as vice president of Automotive Service Association Broward County Chapter. He is also a representative for EASE Diagnostics.
Complete Misfire Analysis (T2-AB) – Scott Shotton   Going Fast!
There are many techniques used to diagnose a misfire. Having an effective plan of attack can greatly expedite the misfire diagnostic process and knowing when to use what test is just as valuable, emphasis on a logical approach and effective use of appropriate testing techniques. This course is composed of 4 parts. First, the plan of attack. Then, the three main areas are: mechanical, ignition and fuel. From here we will choose the appropriate diagnostic path to continue down. During this course, emphasis will be placed on a logical approach and effective use of appropriate testing techniques. Scan tools and scopes will be the main focus of this class. However, other tools will be used as well.
Scott Shotton has over 20 years of experience in the automotive industry. Currently he teaches at Kishwaukee College in Malta, Illinois and operates The Driveability Guys. The Driveability Guys perform mobile diagnostics and module programming as well as technical training around the country. Scott is also one of the technical trainers for Illinois' vehicle emissions testing program.
Operations and Diagnostics of the ZF 6HP Transmission (T3-AB) – Francisco MorenoZF   Sold Out!
The participant will gain full working knowledge of the 6HP. Topics like torque flow, and shifting elements will be covered. The different applications of brakes and clutches in the mechatronic will be discussed. This will transition into the function of the pressure regulator and solenoid. The greatest take away from the presentation is that the audience understands how the transmission shifts and how to read the specific shifting matrix. The instructor will explain what an adaptation is and how to read it with a general diagnostic tool. Attendees will be taught what those values mean and how to identify a mechanical transmission fault. Internal shift and external transmission faults will be presented. Through the use of these learning methods common errors can be quickly diagnosed.
Francisco holds the position of Technical Trainer with ZF Aftermarket. His position supports the growth and training of technicians in the independent aftermarket. Most recently the Commercial Vehicle Team Leader, Francisco has over 11 years of experience at ZF on the remanufacturing production lines in both passenger car and commercial vehicle. Moreno is able to use his previous knowledge and experience of working on the remanufacturing production line to educate those technicians in the field. Moreno's number one priority is to engage and educate technicians in the growing Hispanic automotive markets.
Simplifying Electronics Hands-On (T4-AB) – Brian Chaffe / Tom MorganAutologic   Sold Out!
During this all-day class, students will be building electric circuits and testing them. In addition, students will build a simple digital sensor circuit, lamps and actuator circuit, relay circuit etc. The instructor will then work with students to discuss what they built and how it functions. All attendees will be working with digital meters (DVOM) for testing purposes. Work boards and meters will be supplied for class use. This course will also offer an oscilloscope demonstration and will later be used to test build circuits in class.
As a former BMW senior technician, Brian can boast some 30 plus years in the industry, having previously worked for a BMW dealership, owned an independent workshop, and set up his own company selling diagnostic equipment. Brian is currently the Support Technician Manager for all eight brands in Autologic's portfolio and thus is involved across all areas of Autologic's technical support.
Tom Morgan is a Technical Support Specialist with Autologic.
Toyota & Ford Hybrid Diagnostics (T5-AB) – Dean Parsons   Sold Out!
This hybrid seminar was built from the actual failures occurring in a variety of Toyota & Ford hybrid models, so it applies directly to the diagnostic, repair, and normal service challenges you'll be seeing in your shop. You will learn to confidently diagnose the main hybrid drive components: batteries, inverters and transaxles. However, there are many other systems with high failure rates such as the HC management systems, HCAC, coolant sttorage & exhaust heat exchange, various combinations of electro-hydraulic braking systems, electric pumps & HVAC compressors, hybrid component cooling systems, electric steering assist, and other accessory & instrumentation faults. We show multiple tool & test solutions, including a number of tips you can quickly apply to rule out many faults, saving hours of diagnostics time.
Dean Parsons has over 40 years of experience in the automotive service industry working as a technician and service manager. Dean was recognized as a top technician by General Motors through the Delco Tech Program and is an ASE Certified Master L1 Technician. Dean's training experience includes instructing for Snap-On, Sun Electric, and Mitchell International, Jendham, ATG, Denso.

8:00 AM – 12:00 PM

Autel MaxiSys (T6-A) – Michael FlinkAutel   Going Fast!
Learn how to not only utilize all the capabilities of the diagnostics in Autel's MaxiSYS, like graphing, merge graph, min and max alarms and more. Discover how to utilize all the features and icons in the MaxiSYS diagnostic system. Attendees will also learn tips and tricks to not only help in repairs but help you save time and be able to communicate to you customer. Also see the newest accessories for the MaxiSYS and how they work.
Michael has 35 years in the Automotive Aftermarket. In that time he has managed Machine Shop and Repair Service facilities, worked as a service writer and director. He started in Warehouses and Jobber parts stores on the counter and phones and has managed Retail and Commercial store locations. He also worked in Outside Sales for multi-stores groups calling on repair shops.
Gasoline Direct Injection (T59-A) – Luis RuizO'Reilly Auto Parts   
Gasoline direct injection is used on most new vehicles and requires a different approach to diagnosis and service. GDI systems have specific failures and require an understanding of how they work and how to test them when they set a code. In this class, we will dig into these systems and demonstrate common failures, code diagnosis, scan data interpretation, and service procedures. We will diagnose broken vehicles and help you to streamline your diagnosis of these popular systems. Attend this class to learn what you need to know to diagnose and repair GDI systems.
Luis started his automotive career over 30 years ago as a technician working for independent repair shops. He then began his career as a hotline troubleshooter assisting automotive technicians with the diagnosis and repair of vehicles over the phone for an automotive repair chain. In 1998 he became an automotive instructor and hotline troubleshooter for automotive service technicians at a nationally known training provider. This is where he learned how to create, develop and deliver automotive training courses for both gasoline and diesel vehicles. Luis has worked with technicians, of all skill levels, servicing both foreign and domestic vehicles. Through all of this, he continued to diagnose and repair vehicles over the phone. This has given Luis a vast knowledge of vehicles from all makes and models. Luis is a certified instructor for Emission Repair and Inspector licensing in New Jersey. He is also an ASE Certified Master Technician with L1 and A9. Luis has been helping make automotive technicians jobs easier for the last 23 years. Luis and his wife Lisa have 3 children and 2 grandchildren. In his spare time he enjoys spending time with his grandchildren.
Introduction to WiTech 2 and Chrysler Communications Update (T7-A) – Ken Zanders   
This class is a solid introduction to version 2 of Chryler's WiTech diagnostic interface. This seminar will also introduce the advanced communication protocols that are now being used. This is a must attend class for the serious driveability technician.
Ken is an ASE Master Certified Technician with an L1 Advanced Engine Performance. Ken has had extensive training with various OEMs and has obtained Master Certification through many of their programs. Ken is a committed instructor looking to give something back to the automotive service community.
Using Oscilloscopes to Diagnose Automotive Circuits (T8-A) – Bernie ThompsonCTI / WTI   Going Fast!
This class will cover the items every technician needs to know and understand about oscilloscopes fundamentals. Electronics are about electrical signals that are timed in order for the operational control of a system. This class will demonstrate the connection between electric signals and the program that will carry the commands to control a system. An automotive engine simulator will provide the students with live waveforms for analysis. Problems that will be analyzed; No Start, Hard Start, Misfires, and Intermittent Driveability.
Bernie Thompson is the owner of Automotive Test Solutions (ATS) with business partner Neal Pederson. Automotive Test Solutions was established in 2000 and has become a world leader in innovative automotive test equipment. Bernie holds over 25 patents in vehicle tools and design. During the research and development of ATS equipment a deep understanding of vehicle systems has been realized which will be shared with you in a way that you can utilize daily in your service bay.

1:00 PM – 5:00 PM

Asian Import Driveability Solutions (T9-B) – Darren BeanardO'Reilly Auto Parts   
These popular vehicles bring a number of unique system controls and diagnostics to the table. However, misfires, codes, and other symptoms must be diagnosed. In this class we will explore a variety of these systems which can cause faults and apply tried and true diagnostic techniques to solving real world problems through a variety of case studies. Get ready to diagnose these vehicles and keep your customers happy.
Darren began his professional career in automotive service in 1988. He holds several industry certifications including ASE Master and ASE L1 and L3. He holds 3 Ford Masters: Engine/Electrical, Chassis/Suspension, and Transmission/Driveline, which together make him a Ford Senior Master Technician. He is further certified by Ford as a Hybrid/Electric vehicle specialist, Microsoft Sync specialist, and SVT (Special Vehicle Team) which includes high performance vehicles such as the Cobra, Raptor, and GT40. Additionally, he is certified by Chrysler in automatic transmissions.
DSO Accessories (T11-B) – Matt Fanslow   
Test leads, probes, inductive and capacitive clamps and pressure transducers are the tools coupled with lab-scopes that allow said scopes to be the "swiss army knives" of automotive diagnostics. Join Matt Fanslow as he discusses the many different accessories that can be used with scopes, their benefits, and potential repercussions. Not only will the probes themselves be discussed, but common tests will be presented as well.
Matt Fanslow has a goal to improve the overall level of professionalism within the auto repair industry. Matt is well-versed in the use of all forms of automotive diagnostic equipment (scan tools, oscilloscopes, meters, transducers, etc) and their application to a wide range of vehicle makes and systems. Matt is an ASE CMAT/L1.
Induction System Diagnosis and Repair (T60-B) – Luis RuizO'Reilly Auto Parts   
Both gasoline and diesel engines use sophisticated induction systems which include exhaust gas recirculation, manifold tuning, turbocharging and supercharging. In this class we will introduce these systems and show how they can affect diagnosis of symptoms such as low power, fuel trim codes, and low fuel economy. We will use case studies to demonstrate field diagnostics and fixes on both gasoline and diesel engines. Attend this class to learn about turbocharger control systems; perform turbocharger failure diagnosis; repair and replacement techniques and tips; diagnose manifold tuning controls; see how boosted systems affect fuel trim and diagnosis; and improve your induction troubleshooting skills.
Luis started his automotive career over 30 years ago as a technician working for independent repair shops. He then began his career as a hotline troubleshooter assisting automotive technicians with the diagnosis and repair of vehicles over the phone for an automotive repair chain. In 1998 he became an automotive instructor and hotline troubleshooter for automotive service technicians at a nationally known training provider. This is where he learned how to create, develop and deliver automotive training courses for both gasoline and diesel vehicles. Luis has worked with technicians, of all skill levels, servicing both foreign and domestic vehicles. Through all of this, he continued to diagnose and repair vehicles over the phone. This has given Luis a vast knowledge of vehicles from all makes and models. Luis is a certified instructor for Emission Repair and Inspector licensing in New Jersey. He is also an ASE Certified Master Technician with L1 and A9. Luis has been helping make automotive technicians jobs easier for the last 23 years. Luis and his wife Lisa have 3 children and 2 grandchildren. In his spare time he enjoys spending time with his grandchildren.
Module Programming: Beyond the Fundamentals (T12-B) – Eric Ziegler   
A continuation of Eric's "Module Programming Part I," this class takes things a bit further. Issues such as the marriage of multiple modules, built-as data, RPO codes and anti-theft will be discussed. Also, OE tools can perform additional tasks where J-2534 tools fall short. Explore some of the pitfalls and solutions to some of programming's "not so forward" issues. Prepare students for additional procedures that may be required after a routine programming procedure. Expose attendees to some of the "higher end" issues and prepare them to address them in their shops. Prepare students for specific issues where time may need to be spent researching information to perform a unique procedure correctly.
Eric Ziegler is an ASE Master Technician with L1, L2 & L3 Advanced Level certifications. Eric has been in the automotive industry for over 30 years. Eric owns and operates EZ Diagnostic Solutions Inc., an automotive mobile diagnostics and module programming company, serving Central Illinois. In addition to mobile diagnostics, Eric does technical training and is pleased to have been added to the Driveability Guys group of trainers, as well as Automotive Seminars.
VW/Audi 1.8L & 2.0L Engines: Common Faults and Diagnostics (T10-B) – Craig ShippyAutologic   
Two very common engines in both Audi and VW vehicles will be discussed and reviewed. Students will learn the similarities between the engines, common faults, and repairs along with other diagnostic tips.
Craig Shippy fell in love with the Audi / Volkswagen brands and spent 19 years in their dealer network. He worked through the ranks from Volkswagen to Audi before making his way over to highline vehicles such as Bentley, Rolls Royce, and Lotus. His passion for supporting customers brought him to the Autologic family. Craig has been delivering exceptional diagnostic support for the independent aftermarket for over 5 years. He has instructed at Autologic and WORLDPAC events such as the STX WORLDPAC expo and Autologic NCTS training expo since 2012.

Friday, March 2, 2018

Management Training

– CLICK HERE TO SHOW COURSES –

8:30 AM – 12:00 PM

Building a Winning Culture (M6-C) – Danny SanchezAutoshop Solutions   Going Fast!
Create an environment that will bring out the best in your best! Your shop's culture is the frame that holds your business together. From service writers to technicians, every member of your team deserves an environment that breeds creativity, leadership, and internal empowerment. Great people thrive in the right environment and won't stay long in the wrong one. As past owner of one of the most successful repair shops in the country and current CEO and founder of Autoshop Solutions, one of Inc. Magazine's Fastest Growing Companies, AMI certified instructor Danny Sanchez knows what it takes to cultivate the right environment. During this class, he'll present his plan for bringing out the best in your team and give you the tools you need to create a winning environment.
Danny Sanchez has a long history in the automotive business. An AMI accredited instructor, national speaker and trainer, successful shop owner, and automotive industry professional, Danny speaks at events all across the country, helping shop owners become more successful. Danny founded Autoshop Solutions, an internet marketing company exclusively serving the automotive industry.
Getting to YES! With Confidence (M7-C) – Rick White180BIZ   
How many classes have you attended thinking, "they don't know what it's really like out there"? In the "real world" customers walk in, the phone never stops ringing and callers always want the price first… right? This course is an intensive one day sales training course designed for anyone working your front counter. We show you how to be successful in an environment of problems, price shoppers and constant interruptions. This class will arm your front counter staff with the tools necessary to ensure success during each sales situation. We make the good great and the great greater!
Rick White has been working in the automotive, software & coaching industries for greater than 35 years. He brings to the table a career's worth of management and technical experience. He has owned and managed several successful automotive repair shops. Rick has worked as manager or consultant for several major companies and in 2006 founded 180BIZ, a training and business coaching company created specifically to meet the needs of the independent automotive repair industry. Rick has been acknowledged as an industry expert and has been featured in many automotive trade publications such as Success Magazine, Auto Inc, MotorAge, Parts & People, Auto Report, Automotivation and Ratchet & Wrench. Most recently Rick was awarded the BLOGSTAR Award by Success Magazine and was featured in the January 2016 edition of the publication. Check out Rick's blog at: www.180biz.com/blog.
Increasing Profitability and Productivity with NAPA TRACS (M23-C) – Ben DexterNAPA   
In today’s highly competitive repair business environment, your shop must maximize every opportunity to increase profits on every RO. NAPA offers a variety of technology products designed to help Shop Owners increase profits and productivity. In this session we will discuss how to increase Shop Productivity by utilizing best practices in Service Scheduling, using effective repair information, Labor Billed vs. Turned vs. Available, importance of Customer Retention Marketing and profitable Inventory Management. How acting upon reporting of critical areas of your business such as Sales, Marketing & Advertising, Service Advisor, Technician and Inventory can positively impact your bottom line. How to increase profitability utilizing effective Labor Rates, Parts Matrix, Pricing Profiles and Recommended Services.
Ben Dexter, NAPA TRACS National Training Manager has over 15 years of shop management experience. He will share repair industry insights and best practices that will add big dollars to your bottom line.
Shop Management Unleashed: Optimizing Efficiency with Mitchell 1 (M8-C) – Tim McDonnellMitchell 1   
Do you feel like you're "in control" of your shop? Are you maximizing your profit-generating potential? This seminar will help you achieve better results for your business and your customers by using Mitchell 1's Manager SE shop management system. Based on content from Mitchell 1's popular two-day live shop management workshop, this half day session will help you unleash the time-saving power of your Mitchell 1 or ShopKey shop management software, including going mobile. Topics include: Configuring Work-In-Progress screen, Shortcuts, and User Preferences. Automating HazMat, Shop Supplies, Labor Rates, Tax settings, Customer Types, Late Fees. Setup for the way you work: Reports/Printers, Security, Vehicle Recommendations. Repair order tips: Options, Parts, Labor, Sublet, and notes.
Tim McDonnell is the Senior Product Market Manager for Mitchell 1. He contributes to the direction of the Manager SE product line while creating multimedia materials and providing training for Mitchell 1 customers and sales team. You may have seen Tim online, where he moderates and actively contributes to Mitchell 1's shop management user forum at managerforum.net. He lends his voice and audio engineering expertise to the training videos included with all Mitchell 1 products as well as the phone system you experience when you call Mitchell 1. Tim began his Mitchell 1 career in 1985 as a technical editor, researching and creating parts interchange for the auto recycling industry. In 1989, he became the first representative for the newly created On-Demand electronic repair information product. In 1996, Tim began supporting the newly created Series I/II shop management software, which we know today as Manager SE.

2:00 PM – 5:00 PM

Marketing and Branding Your Shop (M9-D) – Aaron StokesShop Fix Academy   Going Fast!
The course is designed to give shop owners the knowledge to be able to create an effective marketing and branding plan for their shops. Attendees will learn the difference between branding and marketing and how they work together, how customer loyalty is a form of marketing, and non-traditional ways to generate car-count (call-backs, reviews, web presence). Discover how to use culture to enforce branding, creating effective marketing offers, and how to track/manager marketing metrics.
A nearly 20-year veteran of the automotive repair industry, Aaron Stokes grew his business, AutoFix, from a one-car garage to a six-shop operation that is widely regarded as one of the top repair businesses in the country. Stokes, the founder of Shop Fix Academy, is an operational guru with a unique business and leadership philosophy that has led his business to great heights.
QuickBooks Insights for the Auto Service Industry (M10-D) – Tony Passwater   
Is your business hampered by the Top 10 mistakes made using QuickBooks that prevents your business from having reliable, accurate, and timely financial information to analyze and run your business? This program will identify the top 10 processes that cause this to happen, and how to correct them. Designed for owners, bookkeepers, and comptrollers.
Tony Passwater, President of AEII, has been in the services industry full time since 1972. AEII is a leading international consulting, training, and system development organization specializing primarily in for profit service businesses, and not-profits including associations and religious organizations. Tony have given hundreds of presentations to a number of organizations and taught thousands of students throughout the world. His presentations have included technical, informational, financial, management, and motivational workshops. He has spoken to many industry groups including Adjuster Associations, Allstate, Aetna and State Farm Insurance companies, as well as Illinois, Indiana, Kentucky, Ohio, California, Massachusetts, and Minnesota State Collision Groups. He has also spoke to Technical Training and Education Groups, along with Consumer groups including the local Lions and Rotary Clubs. He has also spoken internationally in many countries including Malaysia, Trinidad, China, South Korea, Canada, and Australia. Tony has been a certified QuickBooks Advisor, Trainer, and Consultant since 1999. He is certified in all QuickBooks versions since 1999. AEII provides QuickBooks support and training through its QuickBooks R Us brand at QuickBooksRus.net.
R.O. Writer: Beyond the Basics (M11-D) – Rick Stermole / Steve SwansonRO Writer   
You can build a repair order but you know that there's more that R.O. Writer can do for your shop. "Beyond the Basics" will train you to incorporate R.O. Writer advanced features to maximize your profits and productivity. From features to workflow, catalogs to repair procedures, we'll help you set your shop and your team on the road to success. Features for the Advanced User, Smart Jobs, Smart Part Matrix, Smart Labor Matrix, Marketing, and Reporting will be reviewed. Modules to Increase Profit and Productivity, R.O. Touch, Smart Status, CARFAX, and credit card integrations. Expanded Connectivity, Tire Quote, OEConnect, IMC Transtar. Fast Access to Repair Information, MotoLOGIC, Identifix, ALLDATA will all be covered.
Rick has built his life in the in the aftermarket for over the past 40 years. His first nine years were focused on heavy duty truck and the last 31+ on automotive. Rick started his career as a technician and quickly earned ASE Certifications as a both a Master Automotive and Master Heavy Duty Truck technician. As his career progressed, he worked in various facets of the aftermarket including stints as technical trainer and a regional sales manager for a large national automotive franchise. For the past 17 years Rick has been part of the R.O. Writer leadership group with responsibilities for varied aspects of the business including sales, partner relationships, large account customers and software feature enhancements.
Steve has worked in the automotive aftermarket for over a quarter century, the last 18 years with R.O. Writer. Steve's 18 years with R.O. Writer have afforded him a well-rounded experience, spending time with the Support, Quality Assurance and Development groups before landing in his current role as the manager of the R.O. Writer Professional Services team. Steve is an expert at helping shops tackle the challenge of day to day operations and leveraging technology to move their business forward. Steve's role in the evolution that has taken place in the automotive aftermarket has afforded him a unique opportunity to understand the essential role that technology plays in today's shop.
Selling the Invisible Service Solution (M12-D) – Jeremy O'NealCTI / WTI   Going Fast!
The profit structure of repair shops is changing. Have you ever struggled with a driveability diagnosis and wondered how in the world you are going to get paid for the 8 hours your technician invested in properly identifying the root cause of the client's concern? This course is designed to help you master the skills needed when selling the invisible service solution. The most critical part of profitability for a repair shop is ensuring every segment of time is billed out and collected for every vehicle at the proper rate. You'll learn how to price invisible services in a way that customers will say yes to, as well as creating value for the service provided. We'll identify emerging profit centers that will help your shop stay profitable in the next 5-10 years.
Jeremy began his career as a Service Advisor and quickly moved into Service Management at the dealership level for VW, Audi, and Porsche. His strong customer satisfaction scores and ability to increase sales consistently placed him in the top 3% of Service Advisors across the nation. Jeremy opened and operated his own independent auto repair shop in 2005. With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Since that time Jeremy has logged more than 13, 257 hours of high performance coaching sessions with his clients. In 2010 Jeremy founded AdvisorFix with the mission of helping shop owners and Service Advisors revolutionize their sales and customer service experience. Jeremy is currently president and lead sales trainer for AdvisorFix. Through his training classes, shops across North America are able to capitalize on the opportunities places in front of them and enjoy a higher level of success. Jeremy currently holds ASE Master Automobile Technician and Service Consultant certifications. He has been instructing and creating curriculum for the automotive repair industry since 2007.

Technical Training

– CLICK HERE TO SHOW COURSES –

8:00 AM – 5:00 PM

Advance Driveability Diagnostic Strategies (T13-CD) – Dean ParsonsDenso   Sold Out!
This seminar builds on the success of our intermittent electrical seminar, bringing practical and real-world situations to quickly isolate the root causes of driveability and trouble code faults. Traditional diagnostics tell us to ‘check the basics' but that means hours of time consuming tests including compression, vacuum, and fuel pressure tests. We've developed top-down tests for engine mechanical and engine management that help you drill down the most effective diagnostic path. We'll show you the latest ‘geeky' tools and include great ways to get results using the scan tools and traditional test equipment you already own. Join us in reviewing engine breathing tests, including Volumetric Efficiency, VE mapping and crankcase pressure, and more!
Dean Parsons has over 40 years of experience in the automotive service industry working as a technician and service manager. Dean was recognized as a top technician by General Motors through the Delco Tech Program and is an ASE Certified Master L1 Technician. Dean's training experience includes instructing for Snap-On, Sun Electric, and Mitchell International, Jendham, ATG, Denso.
BMW Driveability Diagnostics (T15-CD) – Scot Manna / John ThorntonCTI / WTI   Going Fast!
This live car class will focus on engine and electrical system diagnostics of some of the most misunderstood systems seen on this marquee vehicle brand. Using both factory and aftermarket scan tools along with a Pico labscope these systems will be explained and tested live on the car so a better understanding of how to diagnose these complex vehicles can be learned. The following are a few of the areas to be explored: Scan Tool vehicle ID with complete test, VANOS operation and data with scope testing procedure, Valvetronic system operation and testing, Valvetronic compression testing, Engine Management component tests with a scope, Test plan diagnostics using ISTA-D and more! The class demo vehicle will be a 5 series with the common N52 in-line 6- cylinder engine.
Scot Manna owns and operates MB Automotive, a four bay service facility near Chicago. Scot develops and delivers technical courses for numerous training providers. He was awarded the title North Central Region Technician of the Millennium in 2001 and North American Technician of the Millennium in 2006. Manna was also named Gates/ASE Master with L1 Technician of the Year in 2009.
John operates a mobile diagnostic business in the Chicagoland area. John assists his repair shop customers with both engine and transmission driveability concerns, module programming, bus communication issues, and electrical diagnosis. John has over 30 years of diagnostic experience and is an ASE certified Master Technician with L1. John also conducts training seminars nationally for repair technicians through Autotrain, Inc.
Ford 6.0L, 6.4L, 6.7L Powerstroke Engine Performance (T16-CD) – Wally Mouradian   Sold Out!
ATG's Engine Performance Training series helps you choose the best tests that get you the most information with the least effort. These strategies are even more critical on Powerstroke engines because they are so time consuming to work on. This seminar contains field-tested diagnostic & repair strategies that actually work, and includes tips and tricks developed in shops across the nation. Specific topics covered include: mechanical issues and repair techniques, high & low pressure oil systems (6.0L), high pressure fuel systems (6.4L & 6.7L), oil & fuel injection control and issues, variable geometry turbo systems and controls, EGR flow and function diagnostics, the best ways to find restrictions and leaks, and diesel oxidation cats and diesel particulate filters.
Wally Mouradian has 20 years of automotive experience including working as a repair technician and owning a service station. He is ASE Certified and L1 certified master technician. He graduated from Denver Automotive and Diesel College in 1980. Wally is a member of the Service Technicians Society (STS) and served as vice president of Automotive Service Association Broward County Chapter. He is also a representative for EASE Diagnostics.
Mechanical & Variable Timing & Valvetrain Diagnostics (T17-CD) – Kris Lewis   Sold Out!
In this first class of our new ATG Import Series, we've fine-tuned this approach to include manufacturer-specific ATG Tips for quick solutions. The course will cover hydraulic, electronic and magnetic clutch VVT systems, variable lift & valve clearance faults, finding stretched/jumped timing without disassembly, differentiating mechanical & VVT failures, stuck actuators vs. stuck solenoid diagnostics, finding internal oiling faults from the outside, leverage Scan Tool PIDs and functions to eliminate the most possible causes with the least effort. Diagnosing each of these variables individually results in incorrect or partial diagnosis that costs everyone involved a lot of time and money. We've included dozens of real-world examples to prove the point.
After 35 years in the Auto industry, from turning wrenches to Shop Manager and Foreman, Kris decided to concentrate and devote the last 15 years of his time to Computer Diagnostics, Drivability and Training. While still working in the bay part time, he is well aware of what technicians deal with on a daily basis. In addition, he has a handle on the pulse of what real world technicians are faced with daily, by previously working on a technical support hotline, where he handled 15-20 "Diagnosis to Completion" cars per day
Module Reprogramming: Techniques for Today (T18-CD) – Scott Shotton / Eric Ziegler   
This course covers module programming at all levels from introductory to advanced. Basic procedures, equipment, J2534 and OE topics will be covered. Many actual programming case studies are used to illustrate different reprogramming issues on many different types of vehicles. After a brief introduction, the class moves into the 3 domestic makes and covers many of the essentials that apply to programming across the board. The second half of the class addresses other manufactures such as: Toyota, Honda, Nissan, VW/Audi, Subaru and more. This class has something to offer the technician who has never programmed before to the seasoned technician who wishes to expand their programming skills. Open questions and discussions are encouraged.
Scott Shotton has over 20 years of experience in the automotive industry. Currently he teaches at Kishwaukee College in Malta, Illinois and operates The Driveability Guys. The Driveability Guys perform mobile diagnostics and module programming as well as technical training around the country. Scott is also one of the technical trainers for Illinois' vehicle emissions testing program.
Eric Ziegler is an ASE Master Technician with L1, L2 & L3 Advanced Level certifications. Eric has been in the automotive industry for over 30 years. Eric owns and operates EZ Diagnostic Solutions Inc., an automotive mobile diagnostics and module programming company, serving Central Illinois. In addition to mobile diagnostics, Eric does technical training and is pleased to have been added to the Driveability Guys group of trainers, as well as Automotive Seminars.
Scan Tool Applied Functionality (T19-CD) – Kevin LeibyCTI / WTI   
Explore the modern scan tool. Topics will include additional functionality on the manufacturer-specific sides of the tools, professional level aftermarket, and manufacturer developed tools. The capabilities of the tools to display, graph, arrange and store/save data will be covered. The selection of PIDS for evaluating a failure will be demonstrated. We will explain special tests including:all module scans, health checks, network tests, system tests and active controls and how they are useful in diagnosis. We will discuss functionality for module setup, configuration and option settings. The majority of this course focuses on powertrain and transmission applications. Additional topics include the use of triggers and automated captures and how they can be useful tools during diagnosis.
Kevin Leiby has been an automotive technician for 39 years and began his automotive career as an automotive technician in 1976 as a Ford dealer tech. After 14 years as a dealer technician in multiple dealerships, acquiring experience on almost all makes of vehicles, he opened his own service and repair facility which he operated for 23 years. Specializing in electrical and drivability diagnosis, he was approached by Snap_on/Sun in 1991 to become one of the trainers in a new pilot training prog

8:30 AM – 5:00 PM

Automotive Electrical Foundations (T14-CD) – Vince Manship / Jeff BlyNAPA   Sold Out!
This class will completely demystify the electrical troubleshooting and repair process, providing attendees with a solid foundation that will eliminate wasted time. Training starts out with team based wiring diagram power flow analysis, while actually building circuits on simulation boards. Readings will be taken from these boards with supplied DVOMs to make sure the attendees understand how to troubleshoot these circuits completely, learning exactly what to expect in each step throughout these circuits. Those skills will then be tested as students take their newfound electrical knowledge to the vehicles in the service bays on site. Several instructors will be there to answer questions, helping each team reach their full potential, becoming more efficient in electrical troubleshooting.
Vince Manship has almost 30 years in the automotive industry. Vince held an enhanced smog license in California and is currently ASE certified as an Automotive Master Technician with L1 and CNG certs along with Service Consultant, Parts Specialist and Light Duty Diesel ASE certs. Vince has trained for a number of leading aftermarket training providers amd is currently part of the NAPA Autotech Training Team. Vince also spent time as the drivability, electrical, hybrid, diesel and frontend instructor for Salina Area Technical College in Kansas.
Jeff Bly has been working in the industry for 28 years, specializing in electrical troubleshooting & engine performance / drivability diagnostics repair, with ASE Master Automotive w/ L1 Advanced Level Engine Performance Certifications. Jeff works as a full time instructor for NAPA Autotech Training, and every weekend in an ASA Midwest member shop as a Diagnostics Specialist repairing gasoline, diesel, and hybrid powered vehicles. Jeff is an associate member of the Society of Automotive Engineers (SAE), a National Automotive Service Task Force (NASTF) Communications Committee volunteer and a contributing member of the International Automotive Technicians Network (iATN).

Heavy Duty Training

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8:00 AM – 5:00 PM

Hands-On Air Brake Class (H1-CD) – NAPA TrainingNAPA   Going Fast!
This class will engage the attendees with a working knowledge of how Air Brake components function. We will assemble an air brake system, plumb it and make it function. Please bring your safety glasses as this will be a hands on type class. System diagnostics will be covered using examples of a working system assembled by the class using mock up components. Adjustments and Disc Air Systems will be covered. An ABS overview will be discussed. The following components will be covered in detail: Compressor, Governors, Air dryers, Plumbing, Relay and other system valves, Anti-compounding valves, Treadle valve, Chambers, Spring brakes, and Air Disc Systems.
NAPA Training Team Member
Navistar Diagnostic (H2-CD) – Kevin Looney   
This intensive class covers the DT466E/530, DT466/570, MaxxForce 5, VT 365, MaxxForce 7, MaxxForce 9/10/DT , N9/10, MaxxForce 11/13, and N11/13, engines to current production in IH’s medium/heavy duty trucks. The class examines all operating systems: fuel supply and delivery, complete HEUI theory and application, oil pump low pressure and high pressure circuits, all plumbing circuits, computer and injector driver module systems, diagnostic procedures, computer strategies, common problems and pattern failures. ServiceMaxx/NED diagnostic software and OnCommand/ISIS service information software navigation will also be covered, and a variety of cutaway components will be used for classroom discussion. This class is aimed at providing the working technician with the information he needs to get the truck repaired and out of the bay.
Kevin Looney is a member of the TurboTraining team. Kevin has been maintaining and repairing equipment and vehicles for nearly 40 years, with a primary focus on domestic light, medium, and heavy duty diesel vehicle diagnosis and repair. Repairing everything from classic/historic trucks and equipment, to the latest computer controlled fully networked vehicles, Kevin has built a business known for getting the job done right. As a both a shop owner and working technician, he brings a unique combination of technical expertise, subject knowledge and hands on experience to the classroom. Building on a collaborative relationship with Bruce Amacker's Turbo Training has allowed Kevin to expand his skill set to include educating. Kevin now splits his time between his shop in Phoenix Arizona, and a busy training schedule.

8:00 AM – 12:00 PM

Emissions Controls EGR Systems (H4-C) – NAPA TrainingNAPA   
EGR System operations are very misunderstood and some repairs can cause damage to systems or engines. These systems, their component identification and operation will be discussed in details on current systems. Every truck technician will benefit from this program. Cummins and International systems will also be featured. The following components and issues will be covered: Sensors, coolers, actuators and valves, Electronic diagnostics on EGR SYSTEMS along with mechanical failure, EGR valve, EGR position sensors, EGR actuators, Carbon build up, Coolant leaks, Quick diagnostics, Scan tool bi-directional concerns, Coobleeding, and EGT sensors. Ancillary items like properly servicing the coolant systems will be covered along with technical tips to prevent EGR system failures.
NAPA Training Team Member
HD Diagnosing Engine Power Loss and DPF Regen Concerns (H3-C) – Doc WatsonO'Reilly Auto Parts   
This course will not only cover tactics to correctly understand the systems and code associated with power loss and DPF regen concerns, but review the equipment your shop can utilize to speed up the diagnosis and repair of a vehicle. Discuss the most commonly overlooked problems and the solutions to take back to your shop.
Duane Watson has over 36 years of experience as an ASE Master Tech with L1 and L2 Certifications as well as Medium/Heavy Truck. He has written articles for several magazines on a wide range of automotive issues. A partial list of awards "Doc" has received throughout his career include: ASE Technician of the Year, ASE Hall of Fame, Chevrolet Technician of the Year, GM Trainer of the Year, NAPA Instructor of the Year. He earned the moniker of "Doc" when he completed several degrees including an Automotive Engineering Degree From GMI.

1:00 PM – 5:00 PM

HD Exhaust Aftertreatment Operation and Diagnostics (H6-D) – Kevin RobertsCTI / WTI   
One of the many challenges facing today's diesel technician is the diagnosis and maintenance of exhaust aftertreatment systems. These systems are currently equipped in some form on all newer trucks. This class will aid the technician in understanding, maintaining and diagnosing common faults in heavy duty diesel exhaust aftertreatment systems. Topics will include: diesel oxidation catalysts (DOC), diesel particulate filters (DPF), selective catalyst reduction (SCR) and diesel exhaust fluid (DEF). From diesel exhaust fluid handling to power derate issues, completion of this class will provide the information necessary to efficiently service and maintain these complex systems.
Kevin Roberts was the second of seven children raised on a farm in central Wisconsin and he discovered early on that he got along better with the equipment than with the animals. He started his own shop in January of 1989, specializing in fleet service. This turned to ambulances and other emergency vehicles. He has served on the EVTCC Validation Conference since 2002, becoming an EVTCC board member in 2014. He has attended CarQuest Technical Institute classes for almost 2 decades and was asked to become a trainer in 2012. He has written articles for Police Fleet Manager magazine and been an adjunct instructor at Nicolet College in Rhinelander. He has developed and given Ambulance Service classes for California, Oregon, and Colorado Fire Mechanics associations and is a member of Wisconsin Association of EVT's.
HD Hands on Hydraulics System Safety & Diagnostics (H17-D) – Bassett/Betts/HeiligerGates/Custom Truck   
Gates Corporation and Custom Truck of Kansas City have joined forces to provide the best experience concerning safety and diagnostics around today’s hydraulic system. During this class we will highlight hydraulic safety and diagnostics to define failure modes and corrective actions for equipment health. After both sessions you will be able to: Explain and implement safety practices around the hydraulic system; Describe the purpose of the hose lay line when choosing the correct hose; Identify different types of couplings including international; Identify hose failures modes and describe corrective actions; Choose the correct PTO, hydraulic pump, reservoir, hose and filter for the system; Explain the correct installation procedures by implementing the proper system set up and backlash; Identify failure modes for hydraulic pumps (gear, vane and piston), PTO, pneumatic and electronic valves; Fabricate hyd hose/ couplings for both 2 wire and Teflon swaging. This combined session is both hands on hose fabrication, repair or handling of pump failures mode examples so be sure to bring your safety glasses!
Bobby is a Manager of Training for the Gates Corporation and has been involved in the automotive and heavy duty industry since 1978. Bobby's focus is on education and works closely with technicians, High School/Community College automotive and heavy duty programs.
Ron has been in all segments of the industry for over 40 years and spent the last 15 years at Custom Truck in Kansas City. Ron's skill as a technician helped develop his current position as Manager of Driveline and Hydraulic Department.
K.C. has worked for Gates Corporation since 1988 and specializes as the Fleet and Hydraulic Specialist for the Midwest region. K.C.'s experience provides him the knowledge and ability to fabricate or troubleshoot many of the hose / coupling related problems as it pertains to the fluid power system. K.C.'s focuses on root cause failure along with corrective actions for most containment.
Productivity and Profits with Mitchell1 Heavy Duty Truck Software (H5-D) – Corey ThorellMitchell 1   
Learn to use Mitchell 1's Heavy Duty Truck products to improve productivity and efficiency for both the technicians and shop owners. Discover faster diagnosis of the truck. Quote accurate labor times for the customer and technician. Quickly find comprehensive repair content to fix the trucks in your bays. Learn how to accurately store customer records, scheduling invoicing, parts inventory and ordering, as well as detailed business reporting to help you keep your profits growing!
Corey Thorell is the corporate account support and training specialist for the Mitchell 1 commercial vehicle group. He joined the company in 2016 as a member of the inside sales team and has been in his current role since November 2017. He has extensive knowledge of the Mitchell 1 product line, with special expertise in the TruckSeries repair information software for Class 4-8 trucks. He is responsible for customer training for the truck products, as well as supporting and training corporate accounts in all aspects of the software.

Educator Think Tank™

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8:00 AM – 11:45 AM

Team-Based Learning - Your Next Move! (E1-C12) – Tim Dwyer / Jeff CurtisConsulab   
Team-Based Learning (TBL) is an instructional strategy that has been presented at VISIONKC in the past, but time didn’t permit helping you get started changing your own classrooms. This is an opportunity for teachers interested in TBL to (re)design and (re)construct one of their courses using the Team-Based Learning model developed by organizational psychologist Larry K. Michaelsen. The TBL design strategy proposes a set of specific instructional protocols and practices that actively promote student ownership of their learning, as well as a sense of responsibility to the community that is created in the classroom. By the end of this session participants will have made visible progress toward redesigning a course using the TBL framework, and will be ready to redesign and deliver any future courses using TBL.
Tim Dwyer is an educational consultant with ConsuLab, a company that develops automotive training aids where he helps automotive instructors teach technology. He was an instructor at Oklahoma State University and taught the Pro-Tech Automotive internship program for 12 years. After 25 years of ownership, he sold Superwrench Import Auto in Tulsa to pursue his teaching career. Tim has an AAS in automotive service technology, is an Accredited Automotive Manager (AAM), and also an ASE CMAT/L1.
Jeff Curtis is an educational specialist for ConsuLab where he helps other instructors teach technology. His primary focus with ConsuLab is in the Heavy-Duty Diesel market sector to support student engagement and learning. Jeff has gained over fifty years' experience as a diesel equipment technician on large construction projects, power penetration facilities, and the heavy marine industries. He has also participated in many test writing workshops for the L-2 and the T-6 ASE test series. Jeff has attended and taught many industry classes and is involved in organizations such as the TMC (Technology and Maintenance Council of the American Trucking Association), the VMMC (Vehicle Maintenance Management Conference), NACAT (National Association of College Automotive Instructors), iATN and the Northwest Diesel Instructors group. He was an instructor in the Diesel Equipment Technology program for twenty-four years at Bellingham Technical College.

8:00 AM – 9:45 AM

Systematic Approach to Teaching Computerized Engine Controls (E2-C1) – Rick Escalambre   
This workshop will provide a systematic approach to teaching computerized engine controls. Understanding the principles of input, processing, and output (IPO) using scan tool Snapshots will assist your students in becoming better diagnosticians. Questions to be answered are: Why didn't the problem set a DTC? Was the problem computer related or was the computer reacting to a mechanical or electrical condition? Can you truly believe what the scan tools is displaying? Don't teach scan tools, teach the principles of IPO, then any scan tool will be a more effective tool in the hands of your students.
Rick Escalambre earned his Bachelor of Arts in Industrial Arts from San Francisco State University. He taught full-time at Skyline College in San Bruno, CA for 31 years. As of June, 2015 he retired from full-time teaching and continues to teach part-time and do contract training. In addition to teaching Engine Performance related subjects, he coordinated one of the largest and finest automotive programs in the State of California. Rick previously taught high school automotive courses, managed a Service Station, owned and operated a general automotive repair business in Concord, CA. For nine years he was the Chairperson for the former Bureau of Automotive Repair Smog Check Education Advisory Committee. He is a past president and current newsletter editor for the California Automotive Teachers (CAT) Association. Currently, Rick is a member of the NASTF Education Committee. Rick's goal is to provide information that will help teachers and technicians perform their respective jobs more effectively.

10:00 AM – 11:45 AM

Apps and YouTube for the Automotive Classroom (E3-C2) – Michael Gray   
Move over Millennials, Generation Z has arrived. Also referred to as Gen Z, iGen, or Centennials, these students use Apps and YouTube extensively. They use Apps and YouTube for product reviews, entertainment, how-to videos, and social networking. Let’s introduce them to effective and engaging Apps and YouTube Channels that also teach about Automotive Technology. This seminar will give an overview of many Apps and YouTube Channels that automotive instructors use to enhance instruction. Connect to the Wi-Fi network and download the Apps you like during the seminar. If you have a favorite App or YouTube Channel, share it with your colleagues during this collaborative session.
Mike has roots in the automotive service industry. He began diagnosing and fixing cars at a young age in his family's service station. In addition to teaching automotive technology and supervising Career and Technology Education programs, he has worked at automotive parts supply stores, towing companies, and service facilities. He is currently the co-author and publisher of Auto Upkeep, a curriculum package used by more than 500 automotive programs in North America.

2:30 PM – 5:30 PM

Diesel Diagnosis for the Gasoline Instructor (E4-D) – Curt Ward   
This course is designed for an instructor who currently teaches in a traditional automotive program (secondary or post-secondary) who would like to know more about the modern light duty vehicle. We will cover the differences between the gasoline ignition engine and the compression ignition engine. Topics will include compression ignition, high pressure common rail fuel injection, the exhaust after treatment system, and the maintenance required to keep the vehicle operating in top condition. Actual case studies will be incorporated in each subject area to help in the understanding of the topic. Curriculum resources will be made available to any instructor who would like to incorporate the course topics into an existing automotive program.
Curt Ward brings a wealth of talent, experience and knowledge to his work. Curt is an automotive professor at Joliet Junior College and serves as a visiting automotive instructor at Southern Illinois University. Previously he was an adjunct professor at other area community colleges. Before his work at the college, Curt worked as a technical training instructor for the Chrysler Corporation for fifteen years. Curt holds the following ASE certifications: ASE Master Automotive Technician, Automobile Advanced Engine performance L1, Alternate Fuels Technician F1, Light Vehicle Diesel Engines A9, Automotive Maintenance and Light Repair G1.
The Digital Storage Oscilloscope (DSO) in the Classroom (E5-D) – Dick KriegerConsulab   Going Fast!
This course will present teaching methods for the operation, use and diagnostic application using the DSO with students. Whether you are familiar with a scope or not, this "hands-on" class will provide you with valuable information needed for instructors and students to become comfortable using this very crucial diagnostic tool. The class will provide real live voltage and current engine performance signals for each participant to observe, adjust and interpret on individual scopes. A comprehensive handout will be provided at the class.
USN Veteran - 35 years teaching experience at all levels of automotive education. Currently technical writer and trainer for ConsuLab. Past technical content editor for a premier automotive author of textbooks.

Saturday, March 3, 2018

Management Training

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8:45 AM – 12:00 PM

Communicating with Technicians (M13-E) – Greg Marchand / Chris ChesneyCTI / WTI   Going Fast!
Sometimes communication between technicians and service consultants is a challenge; and so is motivating technicians! This interactive course designed for shop owners and service advisors, provides an understanding of perspectives from both sides of the shop. Participants will discuss communication challenges, motivational challenges and solutions, and real world scenarios that occur within their work environment. Learn the tools, tips, and techniques for understanding and resolving a wide range of technician challenges.
Greg has over 20 years experience in the automotive industry. Greg has been a business owner, dealership technician, assistant service manager, college professor, Toyota Training Specialist, and manufacturer representative. Greg is currently certified as an ASE Master Technician, Toyota Master Diagnostic Technician, and is an ATTP Certified Instructor. Greg holds an undergraduate degree in Automotive Technology and an MBA in Organizational Sustainability.
Chris Chesney has more than 40 years of technical training experience in the automotive aftermarket and currently serves as Senior Director of Customer Training for CARQUEST Technical Institute (CTI) and Advance Professional. Chesney received his ASE certifications in 1972 and has led thousands of technician trainings across North America.
Surviving the Difficult Customer (M14-E) – Bill HaasThe Group Training Academy   
Ever had a really great, incredible day destroyed by a customer? Yes, you know the one. These situations disrupt business, affect the work environment, and suck all the energy out of you. It is a tough job to be helpful and provide great customer service when a guest is confrontational, unreasonable or over demanding. Let’s not overlook the impact on your store’s profits. Many times these situations result in performing work for no pay, refunds or even a lost customer. And don’t forget your reputation is at risk. Learn techniques to identify the “difficult” customer early. Discover creative ways to cope with guest’s demands and complaints. Gain strategies to resolve complaints quickly — and to everyone's satisfaction. Repair broken relationships with guests that might have been lost forever. Handling the tough customer becomes another one of your strengths. No longer be challenged with difficult customer interactions and enjoy work with less stress and fewer frustrations.
Bill Haas has more than 40 years of automotive industry experience. Beyond his experience he brings his passion for the industry to customers. Seminar attendees benefit from his in-depth knowledge of the industry, unique perspectives and solution based focus to meeting the challenges shop owners and managers continually face. His career includes time as a technician in a new car dealership and several independent shops, as well as a shop manager, parts counter professional, and shop owner.
Why Price Doesn't Matter - The Truth About Labor Rates (M15-E) – Ron Haugen   Going Fast!
Labor is one of the most important profit streams in a shop and yet many struggle and are under charging or giving labor away every day. In this session we will look at the impact of labor revenue to your bottom line as well as why no shop has a labor rate. We will discuss how to establish what your labor charges should be and cover great ways to charge for diagnostics, profitably. Most of all, you will be shown how this has no impact on your customers!!
Ron Haugen owns Westside Auto Pros. Starting in 1997 as a two-person shop, Ron's thirst for automotive management knowledge, his ability to implement and measure, and the endless desire to improve, has grown his business into the well-respected 14-bay, 17-employee facility it is today. When not in the office or traveling the country helping other shop owners improve their businesses, Ron can be found relaxing in Puerto Morelos Mexico.
Women Car Care Clinics and Branding Your Shop as Experts (M16-E) – Amy Mattinat   
Car Care Clinics are a growing trend and a great opportunity to market your shop as the expert in your community. Discover four different styles of 'Women Car Care Clinics' that you can put on. Course materials will include a turn-key system for designing and implementing a clinic at your own shop. Don't miss this valuable information to help you market and grow your customer base.
Amy Mattinat is a successful business owner, leader in the Auto Care Industry, marketing expert and motivational speaker. She is the owner of Auto Craftsmen an award winning auto repair facility in Vermont which is ASE Blue Seal, AAA approved and AskPatty.com Certified Female Friendly. In 2015 she won the Small Business Administration's ‘Vermont Woman-Owned Business of the Year and the AAA Top Shop in Vermont, and in 2012, she won the ‘Top Female Shop Owner of the year'. Amy is the past President of WiAC: Women in Auto Care and is a member of ASA: Automotive Service Association and SBN: SEMA Business Women's Networking.

3:00 PM – 6:00 PM

Effective Succession Planning for a Secure Retirement (M17-F) – Bryan StaschATI   
Discover the four critical stages to successful succession planning. Learn how to create the future you deserve by watching the right Key Performance Indicators (KPI's) each week. Develop your 2nd in command to give you more free time and greater peace of mind, and learn how much money you really need to retire! Discover why Social Security won't be enough to meet your needs. Get the most when you sell your business, and learn why working IN your business instead of ON your business will dramatically impact what your business is worth when you sell. Best of all, you'll learn how to enjoy more free-time to spend with your family and hobbies now and uncover how retire with the peace of mind you crave and the security you deserve.
Bryan Stasch started in the auto industry in 1984. As a highly productive technician, he was quickly promoted to manager. Soon after, he became general manager of ten stores. Confident in his ability to perform at a high level, Bryan went to work for himself as a partner of an independent repair shop, and ultimately opened up three additional shops. In 2000, Bryan signed on with the Automotive Training Institute as chief instructor and was deeply involved in all aspects of their re-engineering program. In 2006, he took on additional responsibilities as Director of Member Fulfillment. In this role, he became directly responsible for all aspects of member training and satisfaction, overseeing all ATI coaches and an administrative staff.
Mastering the Digital Inspection & Sales Process (M18-F) – Jeremy O'NealCTI / WTI   Going Fast!
A shift has taken place with consumers across the globe. That shift has replaced the traditional old-school sales model with a new empowered consumer driven sales process where the customer feels empowered to buy. This course will help you identify the key digital touchpoints that customers are demanding from businesses in every industry. Specifically, we'll dive deep into the auto repair transaction and help you understand where new skills are needed to influence customers to a Yes. We'll break down each touchpoint and compare old-school vs. the new Digital Sales Process. You'll learn how to save time and automate many of the processes that are stealing your time now. You'll have a blueprint ready to execute upon returning to your shop that will help you increase sales and profits.
Jeremy began his career as a Service Advisor and quickly moved into Service Management at the dealership level for VW, Audi, and Porsche. His strong customer satisfaction scores and ability to increase sales consistently placed him in the top 3% of Service Advisors across the nation. Jeremy opened and operated his own independent auto repair shop in 2005. With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Since that time Jeremy has logged more than 13, 257 hours of high performance coaching sessions with his clients. In 2010 Jeremy founded AdvisorFix with the mission of helping shop owners and Service Advisors revolutionize their sales and customer service experience. Jeremy is currently president and lead sales trainer for AdvisorFix. Through his training classes, shops across North America are able to capitalize on the opportunities places in front of them and enjoy a higher level of success. Jeremy currently holds ASE Master Automobile Technician and Service Consultant certifications. He has been instructing and creating curriculum for the automotive repair industry since 2007.
Social Media Mania (M19-F) – Jim SaeliManagement Success   Going Fast!
This presentation is for shop owners that would like to see an increase in car count and internet exposure without wasting time and money. Learn how to take the top business related social media sites like Yelp, Google + and Facebook and turn them into marketing powerhouses without paying those outrageous monthly fees. Negative customer reviews affecting your reputation online? This class will also address how to clean up that reputation and rebrand your business in a more positive light. Regardless of your level of expertise, this interactive training will teach you the necessary tools to get the most out your online presence. Activities include participants creating a short promo video and posting it to their social media sites; leaving positive reviews on each others pages.
Jim Saeli was in the automotive repair trenches for over 30 years and, in that time, he became all too aware of the issues many shop owners face today. As a consultant for Management Success, Jim helps shop owners across the country reduce stress and exceed their goals.

Technical Training

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8:30 AM – 11:30 AM

Automotive Key Replacement & Programming (T20-E) – Steve CrabbCTI / WTI   Sold Out!
Gone are the days when all it took to get a new key for your car was a trip to the hardware store and a couple dollars. With today's vehicles equipped with technologies that range from smart fobs with laser cut keys to proximity keys, it's becoming more difficult to provide this service to your customers. This class will cover the essentials necessary to get into the key replacement business for modern vehicle systems. Steve will cover at a high level the tools and skills required to cut replacement high tech keys, clone smart and remote keys, select the right replacement blanks or replacement fobs and outline the required steps you must follow to become a licensed Vehicle Security Professional.
Steve Crabb is a leading authority on automotive vehicle security. He is the owner of ClearCom Technologies in Utah providing services to automotive locksmiths nationwide for over 25 years. Steve is the automotive locksmith guru that will help clarify the essential steps in become service ready for your customers locksmith needs.
Climate Control Sensors and Actuators (T21-E) – Jim WilsonBosch   Sold Out!
The days of simple air conditioning and heating repairs are long gone, which means the strategy for diagnosing these systems need to change. Today's climate control systems are fully integrated, using a complex vehicle network, with shared modules, sensors and actuators. The answer for the customers concern could be a simple sensor failure or a stuck actuator blend door. This session will help you develop a solid strategy for diagnosing the complete system, which will ensure the issue is diagnosed accurately and efficiently the first time. Topics covered include: overview of integrated climate control systems, review common sensors and input devices, and review common actuators found on climate control.
James Wilson has over 40 years of experience in the automotive industry working as a technician, shop owner, and instructor. Wilson has worked for Allen Test Products, Bear Automotive, Target Training, and Mitchell International Seminars. He's currently a Senior Training Instructor for Bosch, working to develop course material for their online portal and various other projects. Diesel and automotive diagnostics are his main areas of study and development. James also teaches equipment and diagnostics for AVI.
Critical Thinking Diagnostic Strategies (T22-E) – G Truglia   Sold Out!
Sharpen your diagnostic skills! This course will help you know where to find the first place to start, set up a diagnostic game plan, use strategy-based diagnostics and diagnostic routines, and use PCM strategies and enabling criteria. Attendees will learn valuable information about batteries including coding and reprogramming, parasitic draw, voltage drop, engine testing including relative compression, gas analysis, fuel flow testing, fuel trim, current ramping, PCM testing, pressure transducers, and reprogramming. You will also discover a new way to test EVAP and much more.
G has over 44 years' experience in the automotive field as a technician, service manager, shop owner and automotive instructor. He is recognized by the U.S. EPA as one of the foremost OBD II experts, technicians and trainers in the country. He has achieved ASE World Class, Triple Master Certification in Auto, Truck, School Bus, L1, L3, Compressed Natural Gas (CNG), Under-car Technician. Author of numerous books and articles, a Motor Age magazine contributor, along with hosting many YouTube videos, G brings the real world shop experience to his seminars.
Diagnosing Hybrid Battery Pack System Faults (T23-E) – Kevin LeibyCTI / WTI   
This course focuses on the operation, diagnosis and repair of hybrid battery pack systems in conventional hybrids; in other words, non-plug-in hybrids. Over the next few years, the average shop is likely to see the older and more common hybrids: Gen I and II Toyota Prius, to a lesser extent, Honda Civic and Insight hybrids, and Ford Escape and Fusion hybrids, particularly for issues related to hybrid battery packs. Emphasis will be placed on component operation and tests, scan tool diagnostics and replacement procedures.
Kevin Leiby has been an automotive technician for 39 years and began his automotive career as an automotive technician in 1976 as a Ford dealer tech. After 14 years as a dealer technician in multiple dealerships, acquiring experience on almost all makes of vehicles, he opened his own service and repair facility which he operated for 23 years. Specializing in electrical and drivability diagnosis, he was approached by Snap_on/Sun in 1991 to become one of the trainers in a new pilot training prog
Diagnosing Multiplexed Data Bus Networks (T24-E) – Rick BurgardACDelco   
Diagnosing complex network system failures is a challenge even for experienced technicians. In this seminar, technicians will focus on diagnostic strategy to hone their problem solving skills for serial data failure modes in multiplex networks. Included network protocols: CAN, LIN, GMLAN, MOST®, and repair methods will be covered.
Rick Burgard has been dedicated to the automotive industry for over 30 years. He spent 14 years repairing vehicles in the dealership environment and 18 years conducting hands-on, instructor-led training for both General Motors dealer and aftermarket audiences. Rick has also supported curriculum development for automotive technical courses. He currently supports all media of training, including his most recent experience filming short, technical videos on servicing using aftermarket parts and assets. Today, Rick manages a team of instructors who deliver technical training development and delivery on the western side of the country. Rick is known for his ability to give his extensive professionalism an entertaining spin, and commonly brings that combination into the automotive technical classroom as well as into other areas of business he manages.
Diagnostics - By The Numbers (T25-E) – Vince ManshipNAPA   Sold Out!
Learn what the Mass Air Flow Sensor should read at any RPM, on any vehicle, using volumetric efficiency calculator methods, as well as simple, real world, scan data analysis. Learn how the MAF effects Fuel Trim numbers, the exact amount of fuel volume any specific engine requires, and how to quickly decode the scan data to find faults quickly & easily. We'll also review exactly what to expect from the front and rear oxygen sensors, not only as it applies to catalyst efficiency, but also how you can use those numbers to verify fuel control. You will also discover how to break down in-cylinder compression waveforms interactively with other outputs to verify ignition timing and time of injection, as well as mechanical timing and backpressure faults. This class is for novice to advanced diagnosticians looking to fine tune their skills.
Vince Manship has almost 30 years in the automotive industry. Vince held an enhanced smog license in California and is currently ASE certified as an Automotive Master Technician with L1 and CNG certs along with Service Consultant, Parts Specialist and Light Duty Diesel ASE certs. Vince has trained for a number of leading aftermarket training providers amd is currently part of the NAPA Autotech Training Team. Vince also spent time as the drivability, electrical, hybrid, diesel and frontend instructor for Salina Area Technical College in Kansas.
Digital Tools for Automotive Professionals (T26-E) – Scott Brown   
Learn how to use your digital tools to bring a higher level of professionalism to your personal brand. The course will include how to effectively use a camera (including cell phones) to capture data and information, and how to quickly capture, annotate and store data displayed from any PC based application including scan tools, scopes and more. Learn how specific communication applications are used in workshops today to solve various challenges, and how to leverage the power of iATN for professional skill development and how to use the Direct-Hit service information resource like a pro!
Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick's Service Center Inc., a 57-year-old independent shop in Southern California. With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90's. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he now serves as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE.
Duramax Diesel: LML & LGH Diesel (T27-E) – Wally MouradianATG   Going Fast!
The newest Duramax engines (phased in from 2010 on) have very complex engine management and emissions systems. Faults in one system cause symptoms and codes in many others. Published repair information solves this problem by having you test ‘everything.' In contrast, our approach looks for high-level indicators to make a better possible-cause list and then offers multiple simple tests to trim that list as fast as possible without taking too much apart. We have assembled over 200 pages of tips and tests that can be used as a diagnostic resource in the shop long after the seminar is over. Other topics include: finding elusive internal fuel leaks, tips for getting DPFs to regenerate, help for stuck SCR/DEF messages and codes, tips for tracking abusive driving habits, and more!
Wally Mouradian has 20 years of automotive experience including working as a repair technician and owning a service station. He is ASE Certified and L1 certified master technician. He graduated from Denver Automotive and Diesel College in 1980. Wally is a member of the Service Technicians Society (STS) and served as vice president of Automotive Service Association Broward County Chapter. He is also a representative for EASE Diagnostics.
Import Gasoline Direct Injection (GDI) (T28-E) – Dean Parsons   Sold Out!
GDI is simple in design but difficult to diagnose because the traditional shortcuts of swapping out parts and disassembling for inspection are not practical.This is why we have adapted ATG's High Level Indicator approach for ruling out possible causes before parts come off. All systems covered, the approach is first universal, and becomes manufacturer-specific only after the possible cause and tool test lists have been completed & trimmed down. Coverage includes GDI high level pressure & performance tests, carbon deposit prevention, best valve carbon removal tools/techniques, strategies for reducing possible causes, manufacturer-specific faults & tips, and shortcuts for validating sensors & actuators. The seminar and manual were built by analyzing actual diagnostic struggles.
Dean Parsons has over 40 years of experience in the automotive service industry working as a technician and service manager. Dean was recognized as a top technician by General Motors through the Delco Tech Program and is an ASE Certified Master L1 Technician. Dean's training experience includes instructing for Snap-On, Sun Electric, and Mitchell International, Jendham, ATG, Denso.
Intro to Lab Scope Usage (T29-E) – Eric Ziegler   Going Fast!
This class both introduces the technicians to the digital storage oscilloscope and features real case study diagnostic routines that demonstrate its usage. Discover the many accessories that are available, such as the low and high amps current probes, pressure transducers and sync probes. You will learn why using a digital storage oscilloscope (DSO) is so beneficial to technicians. Detailed explanations of essential electrical signal concepts, discussion of time-saving diagnostic methods and equipment needed for a successful diagnostic outcome will be covered. We'll also review how to set up a DSO properly, review specifications and features of various lab scopes, address common mistakes made with a scope, and illustrate common signals and tests using a DSO. Both Snap-On and PicoScope will be discussed but all lab scope owners will benefit from this class.
Eric Ziegler is an ASE Master Technician with L1, L2 & L3 Advanced Level certifications. Eric has been in the automotive industry for over 30 years. Eric owns and operates EZ Diagnostic Solutions Inc., an automotive mobile diagnostics and module programming company, serving Central Illinois. In addition to mobile diagnostics, Eric does technical training and is pleased to have been added to the Driveability Guys group of trainers, as well as Automotive Seminars.
Modern Suspension Systems (T30-E) – Dirk FuchsZF   Sold Out!
This course will focus on modern suspension diagnostics, analyzing errors and the reasons for the failure of hydraulic and electric steering systems. The different components of suspension system are explained, including control arms, ball joints and tie rods. Foundations of chassis dynamics, specifically different chassis angles, will be thoroughly examined, presenting details about the different chassis angles and their impact on different settings. The theoretical foundation of Kamm's circle will be talked about. All assistance systems that influence the steering system will be described. An overview about the abbreviations, such as ACC, PLA, and DSR will be given. Attendees will also discover functions and impacts of radar systems on the steering system.
Dirk is currently the Technical Training Engineer in North America for ZF Aftermarket. He has uniquely designed the training program to fit the audience, covering all of ZF's product range including ZF transmissions, Lemförder chassis, SACHS shocks and clutches and TRW Corner Module components (friction, chassis, and suspension). Dirk has worked for ZF for the past 7 years progressing from warranty management to technical training and service concepts. In his position now, he is responsible for all technician and customer training across the U.S. for ZF in the aftermarket.
Techniques for Capturing Electronic Glitches in Any Hi-Tech System (T31-E) – Gary SmithCTI / WTI   Going Fast!
Today, many issues techs face are intermittent…driveability, codes, body, air bag, communications bus; all very complex systems that can frustrate technicians. We will look at how to set up for, capture, duplicate, monitor and catch intermittent problems in various vehicle electronic systems. This class will look at different approaches, the thought process, testing methodologies and tools used for diagnosing these tough problems accurately and effectively. We will look at strategies and approaches to diagnose difficult intermittent conditions in any vehicle system, as well as review methodology for simplifying driveability diagnosis in hi-tech vehicle systems. Case studies and approaches to our toughest tech assistance cases. Attendees will also come away with effective methods to capture intermittents and more!
Gary started in the car business in 1979 and never looked back. Throughout a 25 plus year career with new car dealerships and OEMs, he was blessed to have experienced all fixed operations positions, having been a Certified ASE and GM Master Technician, Shop Foreman, Service Advisor, Parts & Service Manager and Fixed Ops Director over many years for Cadillac/Oldsmobile, Mercedes, VW and Chevrolet stores. Gary worked as a technical field engineer and warranty audit consultant to OEMs and dealership groups in the late 80s and 90s, this experience uniquely positioned Gary to form GSS Enterprises, Inc. in 2000. Gary specializes in teaching advanced diagnostic techniques and methodology; including physical testing (Lab Scopes, Pressure Transducer, Scan Data and 5-Gas Analysis), signal acquisition & analysis, fuel and lubrication technology as well as vehicle communications data bus diagnostics.
TPMS and Advanced Diagnostics (T32-E) – Michael RoseBartec   
Discover the latest in TPMS technology and diagnostics. Today's evolving TPMS systems are changing with the newer design of vehicles and it is important to stay up to date with the latest technology. Attendees will learn the importance of changing placard thresholds when plus sizing or replacing with a different load rated tire. Limit your liability by learning the importance of capturing and saving historical data. This course will keep you informed on the next generations of TPMS systems on today's and tomorrow's vehicles.
Michael has vast experience that culminates from his time at Bartec USA as a Product Manager and Technical Support Team Member. He is also a TIA Certified Trainer and a Certified TPMS Technical Support Specialist.

2:45 PM – 5:45 PM

Cummins Common Rail Diesel (T33-F) – Wally MouradianATG   Sold Out!
Cummins engines are very simple, just compress some air and fuel and you get combustion. Unfortunately, with the advent of common rail fuel pressurization and delivery systems in 2003, diagnosis and repair became a more complicated and time-consuming game. For example, a hard-start or no-start can be caused by the supply pump, fuel control solenoid, CP3 high pressure pump, Cascade Overflow Valve (COV), leaking injectors (cracked, returning, or into the cylinder), loose transfer tubes, or a popped pressure limiting valve. That's a lot of parts to check, so we have assembled over 150 pages of the best high-level tests to find the root cause without disassembly, and we've done the same thing for every engine management and emissions system from 2003 to current models. Make sense of misleading repair info!
Wally Mouradian has 20 years of automotive experience including working as a repair technician and owning a service station. He is ASE Certified and L1 certified master technician. He graduated from Denver Automotive and Diesel College in 1980. Wally is a member of the Service Technicians Society (STS) and served as vice president of Automotive Service Association Broward County Chapter. He is also a representative for EASE Diagnostics.
Electronic Diesel Diagnostics & Aftertreatment Emission Systems (T34-F) – Thomas KraemerSnap On   Sold Out!
Productivity equals profitability! This class is a dedicated course on using Diagnostic Scan Tools and Electronic Service Information to understand and diagnose Computer Command Control problems on modern diesel engines. Emphasis on common exhaust aftertreatment pattern failures and systems. Discover proven techniques to help you verify the problem but more importantly verify the repair, saving you time and money. Attendees will also learn real world solutions to common diagnostic problems such as aftertreatment limp mode, SCR system failure, and DPF face plugging.
Thomas Kraemer began his career attending Wayne State University in Detriot, MI earning a bachelor's degree in Electrical Engineering. Since then, Thomas has gained more than 20 years experience in the automotive industry. His experience ranges from heavy-duty diagnostics and repair, heavy-duty diagnostic technical support, customer assistance in service write up and parts sales, and the development and testing of heavy-duty diagnostic tools.
Essential Electrical & Engine Management Diagnostics (T35-F) – Jim WilsonBosch   Sold Out!
How efficient are you at diagnosing electrical system faults? How do your skills compare to others in the industry? This two-part program will evaluate your electrical system knowledge, diagnostic approach and help you understand how to improve your skills. A live training simulator will be used to demonstrate real world diagnostic examples and student response buttons will provide instant feedback on your progress. This class is designed for all technician skill levels.
James Wilson has over 40 years of experience in the automotive industry working as a technician, shop owner, and instructor. Wilson has worked for Allen Test Products, Bear Automotive, Target Training, and Mitchell International Seminars. He's currently a Senior Training Instructor for Bosch, working to develop course material for their online portal and various other projects. Diesel and automotive diagnostics are his main areas of study and development. James also teaches equipment and diagnostics for AVI.
GDI Diagnosis and Maintenance: Tools, Tips, and Tricks (T36-F) – Gary SmithCTI / WTI   Sold Out!
This freshly updated GDI class takes a complete look at GDI technology, diagnosis, and maintenance issues. The class uses up to date case studies from our tech support business to put the "real world" feel into the delivery of the information. The case study examples are designed to help techs with their approach to the problem and to more clearly understand the diagnostic and maintenance processes needed to be successful repairing GDI vehicles. Info covered consists of GDI Theory of Operation and differences from MPFI Vehicles, Spray Directed GDI Systems, Spray Guided GDI Systems, Spark Assisted HCCI Systems, NEAR Future Technologies – Ion Sense Ignition Overview and Pressure Sensing Fuel Controls, Field Service Issues and LSPI (Low Speed Pre – Ignition), and Deposit Fouling Driveability.
Gary started in the car business in 1979 and never looked back. Throughout a 25 plus year career with new car dealerships and OEMs, he was blessed to have experienced all fixed operations positions, having been a Certified ASE and GM Master Technician, Shop Foreman, Service Advisor, Parts & Service Manager and Fixed Ops Director over many years for Cadillac/Oldsmobile, Mercedes, VW and Chevrolet stores. Gary worked as a technical field engineer and warranty audit consultant to OEMs and dealership groups in the late 80s and 90s, this experience uniquely positioned Gary to form GSS Enterprises, Inc. in 2000. Gary specializes in teaching advanced diagnostic techniques and methodology; including physical testing (Lab Scopes, Pressure Transducer, Scan Data and 5-Gas Analysis), signal acquisition & analysis, fuel and lubrication technology as well as vehicle communications data bus diagnostics.
HVAC Controls Diagnosis & Service Techniques (T37-F) – Jerry MungleACDelco   
This seminar will provide technicians with the diagnostic techniques and strategies required to diagnose non-refrigerant related issues with the HVAC electronic controls that impact electronically regulated compressor operation and the air delivery system. Specific components and systems covered include: HVAC control inputs, condenser and blower motor fan controls and operation, manual, electronic and automatic temperature control and electronic mode door actuators and their control of air delivery and airflow in single and multiple zone adjustable systems.
Jerry began his automotive career working at his grandfather's trucking company. He later worked in a Cadillac dealership where he pursued the General Motors ASEP program through San Jacinto College. Upon graduating with an Associate's Degree, he became a Cadillac Master Technician and worked with the company for 9 years. Afterwards, Jerry worked as a contract instructor for a GM training center in Houston where he trained technicians in electrical, engine performance, air conditioning and engine mechanics. In 2000, Mungle began working for GM's aftermarket parts division as a regional training instructor. Currently, Jerry delivers training through the GM dealer wholesale channel. His hobbies do not stray far from nuts and bolts. He has drag raced for 32 years, and over the past few years, he has rekindled an interest with riding Harleys.
Hybrid Vehicle DTCs (T38-F) – G Truglia   
This seminar covers the most common DTCs that show up on hybrid vehicles. Tools, equipment, hybrid components, batteries, are all covered along with examples of what and how are covered. This seminar will provide helpful information for the novice to experienced technician.
G has over 44 years' experience in the automotive field as a technician, service manager, shop owner and automotive instructor. He is recognized by the U.S. EPA as one of the foremost OBD II experts, technicians and trainers in the country. He has achieved ASE World Class, Triple Master Certification in Auto, Truck, School Bus, L1, L3, Compressed Natural Gas (CNG), Under-car Technician. Author of numerous books and articles, a Motor Age magazine contributor, along with hosting many YouTube videos, G brings the real world shop experience to his seminars.
Immobilizer and Anti-Theft System Diagnosis (T39-F) – Eric Ziegler   
Immobilizer and anti-theft is incorporated in almost all modern vehicles in some form. Anti-theft measures are not just keys and burglar alarms, some valve bodies in transmissions are Theft Related Parts. More and more OE's are component protecting their parts and required some measure of "anti- theft" style programming. Several types of OE Anti-theft systems, their operation and diagnosis will be covered. We will also discuss factory tooling, LSID licensing and the required documentation to perform these latest repairs.
Eric Ziegler is an ASE Master Technician with L1, L2 & L3 Advanced Level certifications. Eric has been in the automotive industry for over 30 years. Eric owns and operates EZ Diagnostic Solutions Inc., an automotive mobile diagnostics and module programming company, serving Central Illinois. In addition to mobile diagnostics, Eric does technical training and is pleased to have been added to the Driveability Guys group of trainers, as well as Automotive Seminars.
Import Induction Systems (T40-F) – Dean Parsons   Sold Out!
This broad category includes the following modern systems that manage and manipulate intake airflow: Electronic throttle controls, traditional solenoid wastegate turbos, motor actuator wastegates, intake side boost bypass systems, variable intake geometry, variable intake tumble/swirl, integrated crankcase breathing systems, and manufacturer-specific faults & tips. These systems are grouped together because faults often affect more than one of them and codes may set in one system as a symptom of a fault in one of the other systems. These topics are covered separately, but with timely references to related possible causes so that you never leave a possibility off the list early in a diagnosis.
Dean Parsons has over 40 years of experience in the automotive service industry working as a technician and service manager. Dean was recognized as a top technician by General Motors through the Delco Tech Program and is an ASE Certified Master L1 Technician. Dean's training experience includes instructing for Snap-On, Sun Electric, and Mitchell International, Jendham, ATG, Denso.
Safety System Alignment: The New Last Step in Alignment Service (T41-F) – Ron FreemanHunter Engineering   Sold Out!
Until recently, a total four-wheel alignment was considered complete once the technician finished adjusting front toe with all four sheels set to specification (pointing straight with the thrustline of the vehicles) and a level steering wheel, the technician had accomplished the objective and was ready to move on to the next job. However, for millions of vehicles equipped with Steering Angle Sensors, this is no longer true. Attendees in this session will learn the impact these latest safety system alignment technologies have on the repair process and how to implement these into the final step of servicing your customer's vehicle.
Ron Freeman has been an instructor for Hunter Engineering for over 30 years. Ron came to Hunter with 12 years of automotive repair experience and is ASE certified. Ron covers areas throughout the country and is best known for his endless energy and drive to succeed.
Servicing and Complete Overhaul of ZF Mechatronics (T42-F) – Francisco MorenoZF   Sold Out!
This is a hands-on training for attendees. Learn how to remove the mechatronic from the transmission as well as the socket and adapter. The instructor and attendees will disassemble the mechatronic and discuss all operating parts in detail. Learn tips and tricks for how to replace and handle worn out parts. Attendees will learn the basic knowledge of the ZF mechatronic, discover how to diagnose and understand common failures, learn how to disassemble and assemble mechatronic and savvy replacement techniques for specific components.
Francisco holds the position of Technical Trainer with ZF Aftermarket. His position supports the growth and training of technicians in the independent aftermarket. Most recently the Commercial Vehicle Team Leader, Francisco has over 11 years of experience at ZF on the remanufacturing production lines in both passenger car and commercial vehicle. Moreno is able to use his previous knowledge and experience of working on the remanufacturing production line to educate those technicians in the field. Moreno's number one priority is to engage and educate technicians in the growing Hispanic automotive markets.
Understanding Fuel Injection (T43-F) – Bernie ThompsonCTI / WTI   
This course will provide an in-depth look at modern fuel injection systems and the effect of fuel trim. At first the complexity of these systems can overwhelm the technician, but with a basic understanding of how these systems operate, you will learn how to properly trouble shoot difficult driveability problems in just minutes. The key is using the fuel trim as the technician's window into the fuel injection systems. Learn advanced techniques where you will be able to drive the vehicle around the block and know what is wrong with the vehicles engine. This course will teach the technician new and efficient ways to repair vehicles where it counts; in your service bays.
Bernie Thompson is the owner of Automotive Test Solutions (ATS) with business partner Neal Pederson. Automotive Test Solutions was established in 2000 and has become a world leader in innovative automotive test equipment. Bernie holds over 25 patents in vehicle tools and design. During the research and development of ATS equipment a deep understanding of vehicle systems has been realized which will be shared with you in a way that you can utilize daily in your service bay.
Using Ignition Waveforms to Uncover Driveability Concerns (T44-F) – Rick Escalambre   
In this presentation, technicians will discover all of the valuable information there is in an ignition waveform, both primary and secondary. Morton feels this is becoming a dying art due to the problems and cost of secondary adapters. Most technicians that try to use this information only know and use the firing KV and possibly the burntime. There is an unbelievable amount of information in the Spark KV, dwell and the condenser/coil oscillation areas. Join us for this session as we look at the ignition patterns and how they help us diagnose today's vehicles.
Rick Escalambre earned his Bachelor of Arts in Industrial Arts from San Francisco State University. He taught full-time at Skyline College in San Bruno, CA for 31 years. As of June, 2015 he retired from full-time teaching and continues to teach part-time and do contract training. In addition to teaching Engine Performance related subjects, he coordinated one of the largest and finest automotive programs in the State of California. Rick previously taught high school automotive courses, managed a Service Station, owned and operated a general automotive repair business in Concord, CA. For nine years he was the Chairperson for the former Bureau of Automotive Repair Smog Check Education Advisory Committee. He is a past president and current newsletter editor for the California Automotive Teachers (CAT) Association. Currently, Rick is a member of the NASTF Education Committee. Rick's goal is to provide information that will help teachers and technicians perform their respective jobs more effectively.
Variable Cam Timing Diagnosis (T45-F) – Scot MannaCTI / WTI   Going Fast!
This class will cover theory and operation of variable camshaft phasing systems used on today's engines. First the theory behind these systems will be covered followed by how to test the different types of problems that can plague these systems. Both scan tool and scope testing strategies will be discussed. A comprehensive testing plan will be illustrated using multi-trace labscopes to analyze system operation and make correct decisions on what can cause these systems to set codes. Vehicle case studies will be shown to reinforce the concepts discussed in class. This class will give the attendee a solid base of knowledge to tackle problems with this common engine system seen on all manufacturers engines today.
Scot Manna owns and operates MB Automotive, a four bay service facility near Chicago. Scot develops and delivers technical courses for numerous training providers. He was awarded the title North Central Region Technician of the Millennium in 2001 and North American Technician of the Millennium in 2006. Manna was also named Gates/ASE Master with L1 Technician of the Year in 2009.

Heavy Duty Training

– CLICK HERE TO SHOW COURSES –

8:30 AM – 5:45 PM

Complete Air Brake Systems (H7-EF) – Brent DelfelCTI / WTI   
This course covers all parts of the air brake system, as well as an introduction to foundation and ABS braking. This is an in depth systems course intended to train technicians on the latest systems and diagnostic techniques. This course focuses on the air brake charging system which includes compressors, governors and air dryers. Additionally, theory, operation, common failures, proper diagnostics and proper repair procedures will be covered in depth.
Brent Delfel has nearly two decades of experience working in the heavy duty industry. He enjoys keeping his students informed and prepared to handle the continuous changes to the industry.
Diesel Emissions and Aftertreatment (H8-EF) – Kevin Looney   
This class covers the EGR (Exhaust Gas Recirculation), Diesel Oxidation Catalyst (DOC), Diesel Particulate Filter(DPF), Selective Catalytic Reduction (SCR), and Diesel Exhaust Fluid (DEF) systems used on all makes of LD, MD, and HD trucks starting in the 2008 model year. Because of the similarities in system operation, this class applies to all makes and models of LD/MD/HD trucks. Tips and Tricks, diagnostic shortcuts, and frequent “Regen” issues will be discussed. System theory and operation, service, pattern failures, and maintenance peculiarities will be covered, and a variety of cutaway components will be used for classroom discussion. This class is aimed at providing the working technician with the information he needs to get the truck repaired and out of the bay.
Kevin Looney is a member of the TurboTraining team. Kevin has been maintaining and repairing equipment and vehicles for nearly 40 years, with a primary focus on domestic light, medium, and heavy duty diesel vehicle diagnosis and repair. Repairing everything from classic/historic trucks and equipment, to the latest computer controlled fully networked vehicles, Kevin has built a business known for getting the job done right. As a both a shop owner and working technician, he brings a unique combination of technical expertise, subject knowledge and hands on experience to the classroom. Building on a collaborative relationship with Bruce Amacker's Turbo Training has allowed Kevin to expand his skill set to include educating. Kevin now splits his time between his shop in Phoenix Arizona, and a busy training schedule.

8:30 AM – 11:30 AM

Emissions Controls Truck SCR (H9-E) – NAPA TrainingNAPA   
SCR System operations can be hard to diagnose and repair. Component identification and operation such as sensors, coolers, injectors, actuators and valves, as well as, electronic diagnostics and mechanical failure on SCR Systms will be discussed on current systems. Every truck technician will benefit from this program. Is the DEF fluid good? How do you turn the SCR light off? Additional components and techniques will be covered: EGT temp sensors, NOX sensors, SCR pumps, Carbon build up, Coolant leaks, Quick diagnostics, Scan tool bi-directional methods, Coolant bleeding, SCR fluid testing,Testing for DEF in fuel.
NAPA Training Team Member
HD Hands-On Scan Tool Diagnostics (H10-E) – NAPA TrainingNAPA   Going Fast!
Join the NAPA HD training team and get an opportunity to work on four different HD truck scan tools during class. This session is designed for all technicians servicing HD trucks. We will offer tips so you can use your HD truck tool as quickly as possible. You need to make some smart decisions in order to use the correct tool for your needs. Learn all about the scan tools including:  What can you do if the Scan Tool doesn’t work? How can you effectively check sensors? What about actuator’s like an EGR valve? Does that tool do advanced factory type testing? What does each pin in the diagnostic connector do? What can be done with the tool to speed up diagnostics?  Does the scan tool Auto ID all modules? Should you go with OE HD diagnostics? How important is it to update your Scan tool? Do you need other tools besides a Scan Tool?  What about a scope? Are there any limits to what a HD Scan tool can diagnose? This is a must-attend for any HD truck technician. Class size is limited so sign up today!
NAPA Training Team Member
Heavy Duty Alignment Training (H11-E) – Ron FreemanHunter Engineering   
This course will cover front and rear suspensions, steering systems and methods of adjusting rear axles. In depth review of camber caster, toe thrust angle, tandem scrub angle, and the effects on handling and tire wear problems. What to do about steer axle alignment readings where there are no adjustment. And Procedures for medium duty trucks and procedures for 3 or more axle HD trucks.
Ron Freeman has been an instructor for Hunter Engineering for over 30 years. Ron came to Hunter with 12 years of automotive repair experience and is ASE certified. Ron covers areas throughout the country and is best known for his endless energy and drive to succeed.

2:45 PM – 5:45 PM

HD Common Rail Injection (H12-F) – NAPA TrainingNAPA   
Common rail injection operations will be discussed in detail. These systems can be tough to diagnose and repair. Component identification and operation will be discussed on current systems. Every truck technician will benefit from this program. Is the Diesel fuel good? How do you verify the injectors are good? The following components and techniques will be covered: Fuel temp sensors, Injectors, Fuel pumps, Carbon build up, Fuel leaks, Quick diagnostics, Scan tool bi-directional methods, Fuel pressure and volume testing, Testing for DEF in fuel.
NAPA Training Team Member
HD Hands-On Scan Tool Diagnostics (H10-F) – NAPA TrainingNAPA   Going Fast!
Join the NAPA HD training team and get an opportunity to work on four different HD truck scan tools during class. This session is designed for all technicians servicing HD trucks. We will offer tips so you can use your HD truck tool as quickly as possible. You need to make some smart decisions in order to use the correct tool for your needs. Learn all about the scan tools including:  What can you do if the Scan Tool doesn’t work? How can you effectively check sensors? What about actuator’s like an EGR valve? Does that tool do advanced factory type testing? What does each pin in the diagnostic connector do? What can be done with the tool to speed up diagnostics?  Does the scan tool Auto ID all modules? Should you go with OE HD diagnostics? How important is it to update your Scan tool? Do you need other tools besides a Scan Tool?  What about a scope? Are there any limits to what a HD Scan tool can diagnose? This is a must-attend for any HD truck technician. Class size is limited so sign up today!
NAPA Training Team Member
Heavy Duty Scope Diagnostics and Applications (H13-F) – Michael Eilbracht   
In this course I will be showing different uses of a Oscilloscope on Heavy Duty Equipment. I will explain first what an Oscilloscope is and then give recommendations on what type of scope you need to troubleshoot these systems. After that I will show case studies from over 4 years, going into detail on how I use a Oscilloscope to diagnose performance problems on different systems. My objective is to get Heavy Duty Technicians interested in Oscilloscope use by showing them how they can be more accurate and confident in their diagnostic and to prove that the Scan Tool still can not tell you everything. As a result, this course it will make Heavy Duty Technicians more aware of the benefits of using a Oscilloscope on Heavy Duty Applications.
Michael Eilbracht is a Advanced Technician from the Champaign & Urbana Mass Transit District in Illinois and has been a Transit Bus Technician since 1997 and also is a Instructor for the Diesel Power Equipment Technology Program at Parkland College in Champaign, Illinois where he has now instructed for four years. Michael specializes in Electrical and Driveability Diagnostics. He went to Parkland College in Champaign, Illinois where he attained two Associate's Degrees, one in Diesel Power Equipment Technology and the other one in Automotive Technology. Michael is also a ASE Certified Master Transit Bus Technician and a L2 Advanced Level Specialist and has numerous Factory Certifications.

Sunday, March 4, 2018

Management Training

– CLICK HERE TO SHOW COURSES –

8:45 AM – 12:00 PM

6 Keys to Earning 20% Net (M20-G) – Cecil BullardCTI / WTI   
This course is designed to help attendees discover what that they need to know to be financially successful in their businesses and take control over their business. It compares 2 very similar shops that get very different results and shows why one shop gets 3% profit and the other gets 18% profit. Attendees will learn the key information they need to improve their profits and better manage staff.
Cecil Bullard is a 37-year veteran of the Automotive Service Industry. He has worked as a tech, service advisor, manager and owner. He has run some of the most successful independent shops in the United States (one, ranked in the top ten by MotorAge Magazine for three years in a row). Cecil has conducted hundreds of seminars to tens of thousands of shop owners and their staff throughout the United States and Canada. He is dedicated to improving the profits and quality of life for owners and their employees.
Fishing For Millennials: Attracting Them With SEO Content (M21-G) – Jennifer FilzenRock Star Marketing   
If you want to fish for Millennials and attract their attention to your business, you need to use the right bait. Most Millennials are using their mobile devices to find you, so make sure your business stands out in the digital marketplace. In this interactive workshop, we will show you how to include the best keywords and share your story in such a way that your business will be irresistible to the people looking for you. Millennials love stories that resonate within their hearts and minds, and in this workshop, you will discover the best techniques to reel them in.
It all started when Jennifer decided to become a singer/songwriter and create her first pop music album, Sirena. Her marketing and sales talents afforded her the opportunity to get her music heard around the world. Her writing talents launched her into writing SEO content for websites, social media marketing, blog writing, and Facebook advertising. Today, many companies choose this Rock Star and her "Goddess Squad" team to put their businesses in the limelight.
Increasing Efficiency - Getting More Cars Out the Door Each Day (M22-G) – Ron Haugen   Going Fast!
The technician shortage is real. Many shops are and have been recruiting without success. But the cars keep coming, people are impatient, and the work is stacking. Slow techs? Not producing? Seem like they take too long on the job? Does this sound like your shop? Maybe every day or only during peak months? If so, this workshop is for you. Real world solutions will be covered that are implemented and perfected by the instructor not only in his own shop but also trained and implemented at many shops across the country and in use today. Many cost little or no upfront investment. Simple things you, the shop owner or manager, can do that will yield thousands of dollars in additional sales by getting a few more cars completed each week. Join this session and get your shop tuned up and running like a well-oiled machine.
Ron Haugen owns Westside Auto Pros. Starting in 1997 as a two-person shop, Ron's thirst for automotive management knowledge, his ability to implement and measure, and the endless desire to improve, has grown his business into the well-respected 14-bay, 17-employee facility it is today. When not in the office or traveling the country helping other shop owners improve their businesses, Ron can be found relaxing in Puerto Morelos Mexico.
Tips to an Operational Truck Shop: Get Your Bottom Line Smoking! (M24-G) – David SalineManagement Success   
Find out the importance of having the right employees on your team and how your numbers make a difference in your shop’s efficiency and in your bottom line. You’ll learn how your employees can make or break your shop, what it is exactly that sets you apart from the competition and so much more.
David Saline has over 20 years of experience in the automotive industry and more than 40 certifications. He is an ASE Medium/Heavy Duty Truck Master Technician, ASE Advanced Level Specialist, ASE Master Automobile Technician and ASE Master School Bus Technician. David ranked in the Top 30 Diesel Technicians at the Technology and Maintenance Council (TMC) SuperTech competition, which tests trucking industry technicians for written and hands–on tech skills. In 2011, David began as a client with Management Success and two years later joined the team by leading training seminars. He is now the Vice President of Sales at Management Success, while continuing to run two shops, 2nd-to-None Service in Moriarty and Albuquerque.

Technical Training

– CLICK HERE TO SHOW COURSES –

8:30 AM – 11:30 AM

2018 GM MOST Protocol (T46-G) – Ken Zanders   
Introduction to GM infotainment systems and their communication protocols. This class will include discussions on the new center stack design, the MOST protocol, and its new diagnostic procedures.
Ken is an ASE Master Certified Technician with an L1 Advanced Engine Performance. Ken has had extensive training with various OEMs and has obtained Master Certification through many of their programs. Ken is a committed instructor looking to give something back to the automotive service community.
Advanced Driver Assist Systems - ADAS (T47-G) – Randy BriggsCTI / WTI   
Advanced Driver Assist Systems (ADAS) - you have seen them publicized on television. ADAS was developed to automate, adapt, and enhance vehicle systems for safety and improved vehicle control. Some features are designed to avoid collisions and accidents by offering alerts the driver while others may automate lighting, provide adaptive cruise control, or automate braking. These system are entering the aftermarket repair world. Join this session to learn up to date on techniques that will enable you to service these vehicles and keep these jobs profitable.
Randy Briggs has spent his entire career in the automotive field. His experience spans dealerships, independent repair shops, community colleges, and national training companies. As Research and Development Center Manager for CARQUEST Technical Institute he shares this experience with students across the US and Canada.
Automotive Electrical from A to CAN (T48-G) – Jeff BlyNAPA   
You know the name of many testing techniques but do you really know how to perform these tests? Or analyze the results? We will teach you how to choose the proper test for the situation. Learn to properly utilize High/Low Current probes, demystify AC coupling and what to use it for, when to, and not to, use scope filtering. Capture relative compression from any B+ measurement without digging into the trunk or under the seats to reach the battery. Learn to breakdown ignition waveforms and use you Power Probe without letting the smoke out. We'll show you how to cure hard to fix Drive By Wire problems when electrical noise is the issue. Learn short finding techniques that work using tone generators. Go deep into Controller Area networking, bust some myths and break the codes hidden inside.
Jeff Bly has been working in the industry for 28 years, specializing in electrical troubleshooting & engine performance / drivability diagnostics repair, with ASE Master Automotive w/ L1 Advanced Level Engine Performance Certifications. Jeff works as a full time instructor for NAPA Autotech Training, and every weekend in an ASA Midwest member shop as a Diagnostics Specialist repairing gasoline, diesel, and hybrid powered vehicles. Jeff is an associate member of the Society of Automotive Engineers (SAE), a National Automotive Service Task Force (NASTF) Communications Committee volunteer and a contributing member of the International Automotive Technicians Network (iATN).
Automotive HVAC Solutions (T49-G) – Wayne BishopO'Reilly Auto Parts   
HVAC systems have undergone significant changes and diagnostics, hence the need for our service to change with them. The vehicles you will be servicing hold a fraction of the refrigerant of previous vehicles so each component must operate at maximum efficiency to produce the cooling your customers want. In this class we will dissect automotive HVAC systems, learn how components operate and identify common failures and service pitfalls. You will see proven diagnostic and service techniques performed on a variety of systems and have the chance to join in the diagnosis of several problems. See how simple tests can help you quickly find problem.
Jerry began his automotive career as his Dad's shop helper in the 1970's. After graduating high school, he attended Florida Community College, studying Industrial Electronics. Having a good understanding of electricity gave him an edge working with his dad after school. Jerry has worked more than 30 years in the automotive repair industry, specializing in auto air and driveability. Before owning his own automotive service and repair business, he worked for Ford Motor Company, AutoNation USA, Daimler Chrysler / Jeep as well as a few large independent shops in Jacksonville Florida. After closing his business in 2004, he worked for American Honda. In 2006 Jerry joined Standard Motor Products as a Pro Training Instructor. He is an ASE Master Certified Technician with L1, L2 and L3 certifications. He also holds a State of Florida Emissions License. Jerry currently lives in the Jacksonville Florida area with his lovely wife and his daughter. He and his family enjoy golfing, biking, fishing and hiking.
Diagnosing CAN Bus and Other Vehicle Communications Protocols (T50-G) – Gary SmithCTI / WTI   
This class provides a complete look at the theory behind how the CAN Bus and other communication protocols work, how to identify each protocol, the physical signals produced, voltages and performance characteristics of each and provides helpful information needed to successfully diagnose these systems. Theory and diagnostic testing info is provided in this class for the main 5 commonly seen vehicle communication protocols: Theory: Physical and Transport Layer (Wiring) Functions- Signaling and Voltage Activity Interpretation. Theory: Gateways, Masters and Nodes-Function and Use. ISO 14455 CAN Bus and Chrysler CCD Systems and K-CAN Diagnosis. ISO 9141-2 Protocol. J1850 VPW Systems (General Motors). J1850 PWM (Ford) Systems. KWP and KWP2000 Systems. Diagnostic Approach using Voltmeter, Ohmmeter, Lab Scope.
Gary started in the car business in 1979 and never looked back. Throughout a 25 plus year career with new car dealerships and OEMs, he was blessed to have experienced all fixed operations positions, having been a Certified ASE and GM Master Technician, Shop Foreman, Service Advisor, Parts & Service Manager and Fixed Ops Director over many years for Cadillac/Oldsmobile, Mercedes, VW and Chevrolet stores. Gary worked as a technical field engineer and warranty audit consultant to OEMs and dealership groups in the late 80s and 90s, this experience uniquely positioned Gary to form GSS Enterprises, Inc. in 2000. Gary specializes in teaching advanced diagnostic techniques and methodology; including physical testing (Lab Scopes, Pressure Transducer, Scan Data and 5-Gas Analysis), signal acquisition & analysis, fuel and lubrication technology as well as vehicle communications data bus diagnostics.
Fuel Delivery Diagnostics (T54-G) – Bill FultonAVI   Sold Out!
Rich codes? Lean codes? Code or no code? This seminar covers mechanical and electronic returnless systems, PFI, and gasoline direct injection. We'll look at zirconiyum oxygen sensors verses the 5 types of wide-range air/fuel ratio sensors; including case studies of the good, the bad and the ugly. Scan data diagnostics, including scope captures from problem vehicles, along with lean cylinder diagnostics using secondary ignition waveforms will be covered. There are no secrets in the real world of engine performance problems. Many are caused by fuel delivery problems.
Bill is a certified Master Technician with over 30 years of training and R&D experience. He was rated in the top three nationally in Motor Service Magazine’s Top Technical Trainer Award and has instructed for Mitchell, Precision Tune, OTC, O’Reilly Auto Parts, BWD, JD Byrider, Snap-on Vetronix and Standard Ignition programs. You may have also seen Bill in many Lightning Bolt Training videos and DVDs and read his articles in Underhood Service Magazine. Bill currently owns and operates Ohio Automotive Technology, which is an automotive repair and research development center.
Intro to PicoScope (T51-G) – Matt Fanslow   
Bring your laptops and join Matt Fanslow as he discusses PicoScope digital storage oscilloscopes and gives you a tour of their industry renowned software; proving that PicoScope not only makes a great addition to any advanced level technician's equipment arsenal but novice scope users as well. Attendees will learn timebase, voltage range, probe selection, requested number of samples, rulers, rotational rulers, filtering, saving waveforms and many more!
Matt Fanslow has a goal to improve the overall level of professionalism within the auto repair industry. Matt is well-versed in the use of all forms of automotive diagnostic equipment (scan tools, oscilloscopes, meters, transducers, etc) and their application to a wide range of vehicle makes and systems. Matt is an ASE CMAT/L1.
Light Duty Diesel: Exhaust Aftertreatment Systems (T52-G) – Lonnie HornCTI / WTI   
Since 2007, all light duty diesel vehicles sold in the United States are equipped with an exhaust aftertreatment system of some type. Those technologies can include diesel oxidation catalysts, NOx catalysts, diesel particulate filters, selective catalyst reduction using diesel emissions fluids, or any combination of these subsystems. This class will present the operation and design of these complex systems along with techniques for effective diagnosis. Skills and knowledge from this class cannot only be applied to today's pickups and vans, but also diesel equipped cars.
Lonnie Horn develops curriculum and trains for CARQUEST Technical Institute as well as working with students at Highlands College Automotive Program in Butte, MT. Lonnie is an ASE Master Technician with the A9 Light Duty Diesel and Advanced Level Specialist certification. Lonnie's 25 years of experience in the automotive repair and diesel markets helps all levels of technicians improve their skill sets. As a former shop owner and diesel technician, Lonnie brings hands-on experience to the class that is relevant for technicians in the bay. Lonnie believes that "Knowledge is one of the most important tools any technician can own."
Reprogramming With J2534 (T53-G) – G Truglia   
Today there are two to three options for programming or reprograming modules on vehicles. In the aftermarket, most shops and technicians cannot afford to purchase all the dealer tools. Discover diagnostic equipment alternatives. This class will focus on using the J2534 box to reprogram vehicles in the aftermarket. Attendees will learn all the necessary steps to follow, some simple and some not so simple. With so many different OE websites and different procedures any step that is not followed will waste time and cost you money. The seminar will cover: OE websites, what software to have and NOT have on your laptop, how to sign up to obtain a user name and password, installing Tool Box from Drew Tech and more!
G has over 44 years' experience in the automotive field as a technician, service manager, shop owner and automotive instructor. He is recognized by the U.S. EPA as one of the foremost OBD II experts, technicians and trainers in the country. He has achieved ASE World Class, Triple Master Certification in Auto, Truck, School Bus, L1, L3, Compressed Natural Gas (CNG), Under-car Technician. Author of numerous books and articles, a Motor Age magazine contributor, along with hosting many YouTube videos, G brings the real world shop experience to his seminars.
Turbocharger Operation and Diagnostics (T55-G) – John ThorntonCTI / WTI   Sold Out!
This class will focus on Turbocharger operation and diagnostics. A strong emphasis will be placed on turbo support systems including inputs and outputs. We will discuss sensor inputs such as MAF (when used), Baro, MAP and boost (air charge). Also discussed will be wastegate valve and bypass valve controls. The scan tool will be used exclusively for diagnostics, so data pid interpretation is an important part of this class. We will study WOT runs in order to evaluate turbo efficiency. Discussion topics include the following: The Benefits of Boosting, and Intake Air Density, Turbocharger Components, 2011 Chevy Cruze Turbo Operation & P2261, Ford F150 Twin Turbo 3.5L, VW/Audi 2.0L Turbo & P0299 and more!
John operates a mobile diagnostic business in the Chicagoland area. John assists his repair shop customers with both engine and transmission driveability concerns, module programming, bus communication issues, and electrical diagnosis. John has over 30 years of diagnostic experience and is an ASE certified Master Technician with L1. John also conducts training seminars nationally for repair technicians through Autotrain, Inc.
Vehicle Chassis Dynamics (T56-G) – Keith GlasgowACDelco   
Intended for the experienced technician, this seminar will explore the symptoms associated with abnormal ride and handling concerns. Special attention will be paid to electronic ride control systems along with the conventional steering and suspension systems. Topics will include: modified vehicles, alignment geometry, yaw control and dynamic steering, and required calibration / programming procedures.
Keith grew up with a family that operated a general repair facility. He officially began his automotive career at a GM dealership as a transmission technician / builder in 1978, eventually owning and operating a transmission shop until 1986. Keith's instructional career began at that point at Richmond Technical College. Shortly after, Keith became the automotive department head and instructor at Nash Community College, where he taught until 1990. Keith spent the next decade as a GM ASEP Instructor, eventually to return as a transmission builder. In 2001, Keith became a regional instructor for the ACDelco program. Since supporting the program over the past 17 years, Keith has also held the Market Area Service Manager role, and now holds the role of Regional Training Operations Manager over the entire southeast region, a role he has held for the past 10 years. Today, Keith managers a team of instructors, supports curriculum development activities over numerous vehicle areas, and teaches periodically throughout the region. Keith has maintained his ASE Master Technician certification status for the past 27 years.
VW/Audi Coding and Programming (T57-G) – Craig ShippyAutologic   
Learn how to load and install software into new and sometimes used control units after module replacement.
Craig Shippy fell in love with the Audi / Volkswagen brands and spent 19 years in their dealer network. He worked through the ranks from Volkswagen to Audi before making his way over to highline vehicles such as Bentley, Rolls Royce, and Lotus. His passion for supporting customers brought him to the Autologic family. Craig has been delivering exceptional diagnostic support for the independent aftermarket for over 5 years. He has instructed at Autologic and WORLDPAC events such as the STX WORLDPAC expo and Autologic NCTS training expo since 2012.
ZF Hybrid Transmission Technology (T58-G) – Dirk FuchsZF   
The participant will gain full working knowledge of the ZF 8 speed hybrid transmission. This training is designed to provide knowledge of the structure, function and components of the 8-speed hybrid automatic transmission. Topics like identification and how to handle high voltage, including identifying the amount of voltage in the vehicle are covered. Training will transition into the understanding of torque flow and shifting elements. We will also include a general overview of internal components and disassembly.
Dirk is currently the Technical Training Engineer in North America for ZF Aftermarket. He has uniquely designed the training program to fit the audience, covering all of ZF's product range including ZF transmissions, Lemförder chassis, SACHS shocks and clutches and TRW Corner Module components (friction, chassis, and suspension). Dirk has worked for ZF for the past 7 years progressing from warranty management to technical training and service concepts. In his position now, he is responsible for all technician and customer training across the U.S. for ZF in the aftermarket.

Heavy Duty Training

– CLICK HERE TO SHOW COURSES –

8:30 AM – 11:30 AM

Cummins 3582 Code Diagnostics (H14-G) – Michael Eilbracht   
Gain the diagnostic techniques you'll need to properly diagnose Selective Catalytic Reduction and Dosing Systems. To start we will deal with background on what elements you need to have an accurate conversion of Nox through the SCR Chamber and describe the other parameters involved which can effect the operation of the system. Next, we'll go into describing what the Cummins 3582 Code is, which is a very difficult code to diagnose. I then draw upon case studies as examples to show how to troubleshoot this code with Scan Tool and Oscilloscope Data. Additionally, I'll include Dosing System case studies because the two systems work hand in hand, therefore it is vital to understand the Dosing System. By the end of the course you will have more techniques in your tool belt to fix these issues.
Michael Eilbracht is a Advanced Technician from the Champaign & Urbana Mass Transit District in Illinois and has been a Transit Bus Technician since 1997 and also is a Instructor for the Diesel Power Equipment Technology Program at Parkland College in Champaign, Illinois where he has now instructed for four years. Michael specializes in Electrical and Driveability Diagnostics. He went to Parkland College in Champaign, Illinois where he attained two Associate's Degrees, one in Diesel Power Equipment Technology and the other one in Automotive Technology. Michael is also a ASE Certified Master Transit Bus Technician and a L2 Advanced Level Specialist and has numerous Factory Certifications.
HD Computer Truck Sensor Inputs & Diagnostics (H15-G) – NAPA TrainingNAPA   
HD truck computer control systems involve many sensors, wiring and data circuits. These systems can be tough to diagnose and repair. Component identification and operation will be discussed on common truck sensors. Every truck technician will benefit from this program. Is the Data BUS good? How do you verify the sensors are good using a scan tool? What do you do if the scan tool is hooked up and does not seem to work? The following components and techniques will be covered:Temp sensors, Position sensors, Scan tool use, Reference voltages, Data BUS problems, Quick diagnostics, Scan tool bi-directional methods, No start diagnostics.
NAPA Training Team Member
Heavy Duty Truck A/C Troubleshooting Clinic (H16-G) – Mark SundbergO'Reilly Auto Parts   
HVAC systems have undergone significant changes and diagsnotics and service needs to change with them. The vehicles you will be servicing hold a fraction of the refrigerant of previous vehicles so each component must operate at maximum efficiency to produce the cooling your customers want. In this class, we will dissect Heavy Duty HVAC systems and identify common failures as well as service pitfalls. You will see proven diagnostic and service techniques performed on a variety of systems You don't want to miss this opportunity to tune up your HVAC knowledge to ensure a successful season.
Mark has been working in the automotive industry for most of his life. He's been involved in service and repair, parts sales, as well as design and manufacturing. Mark enjoys staying current in the industry as technology advances. He's been ASE Certified for over 30 years. Mark has also been a member of Mobile Air Conditioning Society Worldwide for more than 25 years, and previously served as a MACS Executive Board Member for 10 years. He recently moved to Denton, Texas with his wife of 40 years. They enjoy working in the yard, playing with their Great Dane, and spending time with their three children and eight grandchildren.

Schedule at a Glance

Saturday, March 3, 2018

9:00 AM – 10:00 AM – Essential Oils 101

10:00 AM – 10:30 AM – Refreshment Break

10:30 AM – 12:00 PM – Makeup & Mimosas!

12:00 PM – 2:00 PM – Break for Lunch*

2:00 PM – 5:00 PM – "Sign Me Up" - Get Your Pinterest Fix!

*Meal functions are not included with the Spouse Program. However, you may purchase conference meals individually when registering.

2018 VISION Spouse Program

Join other ladies connected to the automotive industry in this fun-filled day of learning, crafts and networking! Listed below are details related to the 2018 VISION Spouse Program. The cost for the program is $80 per person. Attendees may register for the Spouse Program using the conference registration form.

Essential Oils 101

Whether you are brand new to essential oils, or you have been using them for years, this class is for you. Our speaker, Arden Czaszewicz brings her first-hand experience with Certified Pure Therapeutic Grade essential oils and creates an interactive, fun atmosphere for all. Your take-aways will include learning:

  • What are essential oils?
  • Why use essential oils?
  • How do you use them?
  • What are the top 10 (and a few more) essential oils?

Join us and experience, hands-on, the positive effects of these oils and learn practical ways to implement them into your daily routine for better health and wellness for the entire family. In addition, we will have a drawing for some great give-aways!

Makeup & Mimosas!

makeup and mimosa

During this class, our expert makeup consultant, Mary Fay, will be going over techniques that she has mastered over the years. We will delve a bit into color theory for covering dark circles, acne and rosacea. Learn the right way to contour and what products are best suited for doing so. Who doesn't want to know how to carve 10 pounds off their face? We will also be learning the important role of eyebrows and how they frame the face. Let's find the right method for you, maybe its microblading! Eyebrows don't have to be perfect. Remember, they should be sisters, not twins! We will also cover the "Five Minute Face" and what that means to you. It's all about accentuating your natural beauty. If your eyes are your favorite feature, spend most of your time making them pop!

We will have an open floor for questions as Mary demonstrates each technique on volunteers. Makeup should be approachable and fun. It's a tool to make you feel like your best self. Let's embrace our beauty while we learn how to make it a little more glam!

"Sign Me Up" - Get Your Pinterest Fix!

pinterest project

Join Katlyn, owner of 3 Anchors Boutique, for a fun afternoon creating your own custom project that you can take with you! Attendees may choose between a decorative ititial sign or an initialized serving tray, along with an array of customized patterns to make their project their own. All supplies will be provided. Kaytlyn's classes are a big hit in Kansas City and you are assured to have a fun and relaxing time. Don't miss out on this fun and crafty event!

Thursday Package

starThursday Courses
Refreshment Breaks
Lunch, Expo
EarlyRegular
$190$200

Friday Package

starFriday Courses
Refreshment Breaks
Lunch, Expo
EarlyRegular
$190$200

Weekend Package

starWeekend Courses, Refreshment Breaks, Saturday Breakfast & Lunch, Sunday Breakfast, Expo
EarlyRegular
$365$390

4-Day Power Pass

starAll 4 Days of Courses Refreshment Breaks, Saturday Breakfast & Lunch, Sunday Breakfast, Expo
EarlyRegular
$615$675
 

Guest Package

starSaturday Breakfast & Lunch, Awards Dinner & Comedy Night Party, Sunday Breakfast, Expo
EarlyRegular
$160$165

Spouse Program

Essential Oils 101, Makeup & Mimosas, 'Sign Me Up' Pinterest Workshop, Refreshment Breaks
EarlyRegular
$80$80

Ala Carte Events

Individual courses are $120
for each half-day session.
Available beginning Feb 15.
Breakfast
or Lunch
Dinner & Comedy
$35$60

Weekend Package and Power Pass attendees may add an Awards Dinner & Comedy Night ticket for only $30!

early pricing

REGISTRATION & PAYMENT :  Course selections must be made in advance and are available on a first-come, first-served basis. Advance registration ends Friday, February 23. After this date, new registrations and changes to existing registrations will be handled at the onsite registration desk. Final confirmations, with detailed event information, will be emailed in mid-February.

CANCELLATION AND REFUND POLICY :  Refunds will be granted (less a $30 fee) if cancellation is received in writing by February 1. No refunds will be granted after this date. Attendee name substitutions will be accepted.

Are you looking for the latest automotive service-related tools, equipment, products, and services?

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VISION is a prime opportunity to experience a wide array of items that can benefit your business!

Show Specials

Expo Hours
Thursday, March 14:00 PM – 7:00 PM *
Friday, March 25:00 PM – 9:00 PM
Saturday, March 39:00 AM – 3:30 PM

* Hi-Tech Tool Expo Only

Overland Park Convention Center
6000 College Blvd
Overland Park, KS 66211
https://opconventioncenter.com

Free Admission!
           Free Parking!

Conference, Spouse, and Expo Registration

Conference attendees paying by credit card or purchase order (PO) may register online. The PO option is available to educational institutions only. Due to frequent changes in course availability, we no longer accept paper forms.

Expo-Only Registration - FREE!

Don't stand in line, register online! Register for the VISION Expo by noon on Friday, February 23 and your badges will be mailed to you. With your badges, you may bypass the on-site registration desk and go straight to the expo.