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whenMarch 2-5, 2017
Conference: March 2-5
Expo: March 3-4
whereOverland Park Convention Center
6000 College Blvd
Overland Park, KS 66211
Schedule of Events
Training Schedule
Conference Pricing
Expo Information
Registration

2017 Schedule of Events

Wednesday, March 1

5:00 PM – 7:00 PMRegistration Open

Thursday, March 2

6:00 AM – 7:00 PMRegistration Open
8:00 AM – 5:00 PMTechnical Training
8:00 AM – 5:00 PMManagement Training
4:00 PM – 7:00 PMHi-Tech Tool Expo

Friday, March 3

7:00 AM – 9:30 PMRegistration Open
8:00 AM – 5:00 PMVISION Power Summit
8:00 AM – 5:00 PMVISION Educator Think Tank
8:00 AM – 5:00 PMTechnical Training
5:00 PM – 9:30 PMVISION Expo

Saturday, March 4

6:00 AM – 6:00 PMRegistration Open
6:30 AM – 7:00 AMConference Breakfast*
7:00 AM – 8:15 AMOpening General Session
8:30 AM – 11:45 AMManagement & Technical Training
9:00 AM – 4:00 PMVISION Expo
11:30 AM – 1:00 PMConference Lunch*
2:30 PM – 6:00 PMManagement & Technical Training
6:00 PM – 7:00 PMIndustry Professional's Reception
7:00 PM – 10:00 PMAwards Dinner & Comedy Night Party**

Sunday, March 5

6:30 AM – 10:00 AMRegistration Open
6:30 AM – 7:00 AMConference Breakfast*
7:00 AM – 8:15 AMClosing General Session
8:30 AM – 11:45 AMManagement & Technical Training

* Meal functions are open to those purchasing training packages or meals individually.

** Awards Dinner & Comedy Night Party tickets are $50 each. Attendees registered for a weekend training package or VISION Power Pass may purchase a ticket for $30.

Schedule is subject to change. Please consult the on-site Schedule of Events for the latest information.

2017 Training Schedule
Click course title to view description and speaker bio

schedule in pdf

Thursday, March 2

Management Training

[SHOW COURSES]

8:00 AM – 5:00 PM

Improving Technician / Service Advisor Communication (M1-AB) – Cecil BullardWORLDPAC   GOING FAST!
If you would like to better communicate with your team and get them working together then this class is a must. Learn the 10 keys to listening and understanding. Attendees will learn the basics of how the shop makes profit (car count vs ARO), how your unique selling proposition is used to increase sales and how better inspections increase profits, make the techs job easier and get them paid more. Techs will learn how to present their work in a way that better communicates what they need, reducing frustration and increasing results. Service Advisors will learn how to reduce time spent in the bays asking questions and spend more time with the customers. Helping the team communicate reduces problems and improves results for the customers, the staff and the business.
Cecil Bullard is a 37-year veteran of the Automotive Service Industry. He has worked as a tech, service advisor, manager and owner. He has run some of the most successful independent shops in the United States (one, ranked in the top ten by MotorAge Magazine for three years in a row). Cecil has conducted hundreds of seminars to tens of thousands of shop owners and their staff throughout the United States and Canada. He is dedicated to improving the profits and quality of life for owners and their employees.
Profit Structuring - The secret to making money! (M2-AB) – Maylan Newton   GOING FAST!
This seminar comes from years of experience and the understanding that without a good foundation, most business owners/managers spend too much of their time trying to hold up the walls themselves instead of making money. Don’t misunderstand, this is generally not out of lack of desire or dedication, but instead simply that most were great Technicians before we decided to open our businesses, but we had little experience or training as Businessmen. The information in this seminar is what we should have had before we opened our doors! This seminar will be covering these important topics: reading & Understanding your Profit & Loss statements; how to determine your true cost of being open.
Maylan Newton has over 40 years of experience in the automotive industry with more than half of those training and educating shop owners and managers. His understanding of the automotive industry has come from being a Technician, Service Advisor and Automotive Shop Owner over his time in the only industry he has ever been in. Maylan is a much sought-after and highly rated speaker and has delivered his message all across North America - to mom and pop businesses and corporate owned stores. Maylan's energetic style of training will capture your interest immediately and maintain your focus throughout his seminar. Join Maylan as he shares those experiences with his unique sense and style in approaching workplace attitudes and procedures while learning how to build your tomorrow...today!
The Profitable Service Advisor (M3-AB) – Jeremy O'NealWORLDPAC   GOING FAST!
There is a system that the top 1% of all Service Advisors use every day to create profitable sales. This course is designed to help Service Advisors understand how to create profitable sales on a daily basis. We'll begin by helping each advisor create a plan to drive the car count needed each day through effective lead conversion and a slow day action plan. We'll then help you understand how to build a profitable repair order that is focused on productivity and efficiency that will smash your current net profitability goals. Once you understand the new model of pricing we'll then teach you how to master your sales process and generate massive sales. At the end of the day we finish by teaching your the Advisorfix iron clad follow up system for generating future business.
Jeremy began his career as a Service Advisor and quickly moved into Service Management at the dealership level for VW, Audi, and Porsche. His strong customer satisfaction scores and ability to increase sales consistently placed him in the top 3% of Service Advisors across the nation. Jeremy opened and operated his own independent auto repair shop in 2005. With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Since that time Jeremy has logged more than 13, 257 hours of high performance coaching sessions with his clients. In 2010 Jeremy founded AdvisorFix with the mission of helping shop owners and Service Advisors revolutionize their sales and customer service experience. Jeremy is currently president and lead sales trainer for AdvisorFix. Through his training classes, shops across North America are able to capitalize on the opportunities places in front of them and enjoy a higher level of success. Jeremy currently holds ASE Master Automobile Technician and Service Consultant certifications. He has been instructing and creating curriculum for the automotive repair industry since 2007.

Technical Training

[SHOW COURSES]

8:00 AM – 5:00 PM

Diagnosing Top Duramax and Power Stroke Problems (T1-AB) – Bob BarrettO'Reilly Auto Parts   SOLD OUT!
The GM Duramax has undergone major changes to correct numerous pattern failures since its introduction in 2000. Attendees of this course will learn to identify which engine design they are servicing and the unique issues related to it. While quite popular, the Ford Power Stroke is prone to a number of problems related to certain systems which must be understood before an accurate diagnosis can be attained. This class will focus primarily on the operating characteristics of the 6.0 and 6.4 liter engines, but we will touch on the 6.7 liter engine as well. Learn repair tips and diagnostic procedures from technicians that work on these engines every day.
Bob began his automotive career in 1980 after spending eight years in the U.S. Marine Corps. Two years later he opened his first repair shop which he operated until 1989. Soon after that, he purchased another shop that he ran until 1998. Bob has worked with technicians most of his adult life. He enjoys being in a position where he can give back to an industry that both needs and deserves the type of training Standard Motor Products delivers.
GDI: Practical Diagnostic Testing (T2-AB) – Adam RobertsonCARQUEST Technical Institute   
Discover not only how do I test but why do I test specific systems on domestic GDI engine management systems. This live car demo class will first address how a symptom relates to a subsystem, then how to quickly test that subsystem, and finally how to interpret the results of the data. Symptoms discussed will include hard start, no start, poor power, misfire, and other common issues that are seen in shops today. Each procedure will be discussed and then demonstrated live in the classroom. Understanding the links between the symptom, the system, and the test will create a new found efficiency to your service bay. Bring your questions and your curiosity. Through the use of technology this class will be very interactive!
Adam has 15+ years experience as a technician and trainer in the automotive industry. He is an ASE Certified Master Automotive Technician with L 1. Adam has been involved in racing and has owned his own training company in the Seattle area. His dynamic teaching style in contagious ensuring a positive learning experience for CTI customers. Adam has been with CTI since 2000 and teB.Ahes in California, Oregon and Washington.
Mastering the Module Flash - J2534 Universal vs OEM Programming (T3-AB) – Dave Hobbs   GOING FAST!
Studies indicate that up to 40 percent of complaints can only be addressed with module software updates. In this program, you will learn the most important aspects of J2534 programming including: hardware options; PC requirements; techniques for setting up; post-programming relearns and configurations; and silver bullet service procedures. When you master the module flash, you'll be able to solve problems ranging from dead batteries, to P0420 cat efficiency codes, to smelly A/C evaporators.
Dave Hobbs is a field trainer and course developer for Delphi Product and Service Solutions. Dave’s experience spans 40 plus years in the industry as a line technician, service manager, technical college instructor, hotline adviser and radio host. In addition Dave has served as a field engineer and electronics systems instructor to Delco Electronics / Delphi engineers throughout North American and Asia. Dave is also a contributing editor for Motor Age Magazine, field correspondent for MACS Worldwide (Mobile AC Society) and an instructor in over 30 training videos with Automotive Video Innovations (AVI). That experience adds up to plenty of practical knowledge to help technicians solve problems on today’s vehicles. Dave strives to add hands on elements and humor into every class he teaches. Whether you’re an advanced tech or just getting started you won’t find yourself bored in a Dave Hobbs class!
Network Diagnostics & Module Programming (T4-AB) – Wally MouradianDenso   GOING FAST!
Stop losing customers to the dealerships, and increase your revenue! We’re offering the most comprehensive and practical vehicle networking and programming information available. The manual and seminar network coverage includes the following DLC & non-DLC protocols: Controller Area Network (CAN); Chrysler CCD, SCI TX/RX, PCI & CAN; Ford SCP, ISO 9141, UBP & CAN; GM Class 2, Keyword & CAN; Asian ISO 9141 & CAN variations; Toyota LIN, BEAN & AVC-LAN; VW & AUDI ISO 9141 & CAN. In this class you’ll learn the ‘at rest’ and active test values for the DVOM, Lab Scope, and Scan Tool (if supported). Learn module isolation strategies, common external factors affecting network operation, and the best strategies for pinpointing network faults efficiently. The programming section of the manual includes everything you need to know about OEM and J2534 programming, as well as some great tips to keep you out of trouble: Programming voltage control; Failed programming recovery; Module isolation strategies
Wally Mouradian has 20 years of automotive experience including working as a repair technician and owning a service station. He is ASE Certified and L1 certified master technician. He graduated from Denver Automotive and Diesel College in 1980. Wally is a member of the Service Technicians Society (STS) and served as vice president of Automotive Service Association Broward County Chapter. He is also a representative for EASE Diagnostics.
No Code Diagnostics (T5-AB) – Bernie ThompsonWORLDPAC   GOING FAST!
Topics Covered: Complete circuit operation and waveform analysis, Throttle position sensor circuit waveform analysis, throttle by wire circuit operation, injection waveform diagnosis, crank & cam sensor circuit operation and diagnostics, O2 sensor and Wide-Range-Air-Fuel-Ratio sensor (WRAF), Mass-Air-Flow sensor (MAF) diagnostics, Understanding sensor timing and critical relationships, Critical voltage - current supply operation and strategy
Bernie Thompson is the owner of Automotive Test Solutions (ATS) with business partner Neal Pederson. Automotive Test Solutions was established in 2000 and has become a world leader in innovative automotive test equipment. Bernie holds over 25 patents in vehicle tools and design. During the research and development of ATS equipment a deep understanding of vehicle systems has been realized which will be shared with you in a way that you can utilize daily in your service bay.

Friday, March 3

Management Training

[SHOW COURSES]

8:00 AM – 5:30 PM

Financial Strategies for Today (M4-CD) – Bob Greenwood   GOING FAST!
The one day shop business management course is an intensive one day instructional workshop reviewing today's business realities as it applies to the financial end of the independent sector of the automotive shop industry. This course also allows the shop owner, manager and the service advisor to understand what will be required now to measure their business on a daily, weekly and monthly basis to move his/her business bottom line forward and to increase personal incomes over the next five years.
Bob has over 40 years of business management experience in North America's independent automotive aftermarket. He has consulted with numerous retail shops on all aspects of their operations, creating some of today's most productive and financially successful entrepreneurs. Bob's courses focus on the creation of measurable, bottom-line profitability by covering detailed nuts and bolts issues that lead to financial prosperity.

8:30 AM – 11:45 AM

Creating a Culture Where New Hires Succeed (M5-C) – Bill Haas   
Ever feel like you have a revolving door for employees? Do you fear hiring new employees because at least with your current staff, you know what you have? Not sure how to attract the right applicants? Or wonder why the quality people did not stay? Probably one of the most important and least understood aspects of business is talent acquisition. Learn to be more successful in attracting qualified applicants when you improve your employment ads, job applications, candidate assessments, and interviews. Good talent management extends the life cycle of an employee by creating an environment and culture that breeds success. Create expectations with job descriptions based on job activities, and implement a two way review process for employee and employer.
Bill Haas has more than 40 years of automotive industry experience. Beyond his experience he brings his passion for the industry to customers. Seminar attendees benefit from his in-depth knowledge of the industry, unique perspectives and solution based focus to meeting the challenges shop owners and managers continually face. His career includes time as a technician in a new car dealership and several independent shops, as well as a shop manager, parts counter professional, and shop owner.
Increased Customer Satisfaction Through Improved Communication (M6-C) – Barry Barrett   GOING FAST!
Customer satisfaction is the number one driving force in any business. In this workshop you will learn how customer satisfaction leads to increased profits; the top reasons customers buy additional services; skills required by today’s service staff to win and keep customers; methods to improve service advisor effeciency; how to write a profitable repair order; the habits of highly successful advisors; and more!
For fifteen years Barry has been in sales. This has allowed him to converse with many different people, which is his passion. He loves talking with people; he loves listening to people. Barry's background was dedicated to the automotive industry for four years where he thrived as a Service Advisor. During this time, Barry mastered the skills necessary for a good service advisor: communication, patience, and of course more sales! Barry joined the RLO Training team in 2014, and he loves it!
Understanding Your Business Financially (M7-C) – Cecil BullardWORLDPAC   
Understanding the key factors that make the business profitable and realizing that this is where making money begins helps you make the right decisions and spend your valuable resources in the right places. Learn the 3 formulas necessary to project sales and set sales goals. Learn the 5 financial keys to a strong bottom line. Come to understand the core financial formulas that are necessary to the success of the business and learn what productivity and the lack of it is currently costing you. Also, learn the cost of emotional discounting on your business. If you want to learn the keys to improving your bottom line to 20% plus bring your numbers and your calculator.
Cecil Bullard is a 37-year veteran of the Automotive Service Industry. He has worked as a tech, service advisor, manager and owner. He has run some of the most successful independent shops in the United States (one, ranked in the top ten by MotorAge Magazine for three years in a row). Cecil has conducted hundreds of seminars to tens of thousands of shop owners and their staff throughout the United States and Canada. He is dedicated to improving the profits and quality of life for owners and their employees.

2:30 PM – 5:30 PM

Hiring For Keeps (M8-D) – Mike Davidson   
Hiring for skill is easy. However, hire someone who doesn't fit your culture, and you just hired your weakest link. Make sure your customers experience a great value- HIRE THE RIGHT PEOPLE. Maintain expenses without watching every little thing when you HIRE THE RIGHT PEOPLE. Stop running a day care when you HIRE THE RIGHT PEOPLE. High performers share common actions and attitudes. You will learn how to identify high performers and create a successful collaborative team. A live interview will be performed in the 2nd half of the course to demonstate the process learned during the first half.
Mike began his automotive career in 1984 as a detail technician at a GMC dealership where he worked until 1992. From there, he worked in independent repair until 1997. In 1998, he opened opened his own shop, Parkway Automotive in Little Rock, AR. He immediately joined an RL O'Connor’s Bottom Line Group and graduated AMI in 2000. He was Arkansas NAPA/ASE Tech of the Year in 2001 thru 2008. Mike is a business coach and published author. He is active in ASA Midwest and the President of the American Skilled Labor Association.
Succession By Design (M9-D) – Bob WardWARDDEN Perpetual Business   
Every business owner wants to sell his or her business someday. How will you do it? Learn how to position your company so it’s always ready for sale or expansion opportunities; understand how your business will be valued; methods for financing a sale; and examples of completed transactions. Plus, your newfound knowledge can lead to improved profitability now! When your plan is complete, your business will deserve a premium valuation, you’ll get paid for your life’s work, your successor owner will realize their dream, your employees will keep their jobs, your customers their service provider and your community will retain a valued company. Everyone wins! Ensure its Value: Continuity: Legacy – Discover how your company can become a Perpetual Business.
Like most every small business owner, Bob overcame countless obstacles to learn and earn his way to business success, first as a controller, then General Manager, and finally as a partner in a Dodge dealership in WA. After 20 years of real world business experience, he founded Perpetual Business, (a WARDDEN LLC company), serving small business owners throughout the U.S. as an educator, consultant, financial advisor, and succession expert. He is inspired by the perseverance and principles of small business owners, which businesses are the lifeblood of our country. Perpetuating that success has become his passion.
The Effective Service Advisor (M10-D) – Jeremy O'NealWORLDPAC   
An Effective Service Advisor understands that time is the most precious commodity we possess. Would you like a sneak peek into what the top 1% of Service Advisors do to create maximum sales and maximum production out of their repair facilities? We’ll teach you a systematized time management process. Through over 15385 hours of performance coaching Jeremy O’Neal has discovered and built the ultimate system that enables service advisors to squeeze every ounce of production out of every day. By utilizing this system automotive repair shops across North America are able to shatter sales records and provide the ultimate client service experience. You’ll leave with a newfound outlook on how to properly spend your time and gain an additional 1 hour of productive time to every day.
Jeremy began his career as a Service Advisor and quickly moved into Service Management at the dealership level for VW, Audi, and Porsche. His strong customer satisfaction scores and ability to increase sales consistently placed him in the top 3% of Service Advisors across the nation. Jeremy opened and operated his own independent auto repair shop in 2005. With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Since that time Jeremy has logged more than 13, 257 hours of high performance coaching sessions with his clients. In 2010 Jeremy founded AdvisorFix with the mission of helping shop owners and Service Advisors revolutionize their sales and customer service experience. Jeremy is currently president and lead sales trainer for AdvisorFix. Through his training classes, shops across North America are able to capitalize on the opportunities places in front of them and enjoy a higher level of success. Jeremy currently holds ASE Master Automobile Technician and Service Consultant certifications. He has been instructing and creating curriculum for the automotive repair industry since 2007.

Technical Training

[SHOW COURSES]

8:00 AM – 5:00 PM

Advanced Drivability Diagnostic Strategies (T6-CD) – Kris LewisALLDATA   GOING FAST!
This seminar builds on the success of our intermittent Electrical seminar, bringing practical and real-world tests to quickly isolate to a root cause for drivability and trouble code faults. Traditional diagnostics tell us to ‘check the basics’, but that means hours of compression, vacuum, fuel pressure/volume and other time-consuming tests. So we’ve developed top-down tests for engine mechanical and engine management that help you drill down along the most effective diagnostic path. We’ll show you the latest ‘geeky’ tools like transducers and processed Scan Tool functions, but we’ll also include great ways to get results using the Scan Tools and traditional test equipment you already own. Topics include: Engine breathing tests, including Volumetric Efficiency, VE mapping & crankcase pressure; Engine fueling tests, including Fuel Trim by Condition, Rear Fuel Trim, and VE relationships; Simplified cylinder contribution & misfire detection strategies and root-cause analysis.
After 35 years in the Auto industry, from turning wrenches to Shop Manager and Foreman, Kris decided to concentrate and devote the last 15 years of his time to Computer Diagnostics, Drivability and Training. While still working in the bay part time, he is well aware of what technicians deal with on a daily basis. In addition, he has a handle on the pulse of what real world technicians are faced with daily, by previously working on a technical support hotline, where he handled 15-20 "Diagnosis to Completion" cars per day
Comprehensive Network/Bus Diagnostics (T8-CD) – Scott Shotton / Eric Ziegler   
Module communication networks have been around for quite some time. With the ever growing number of computers built into vehicles now days it is critical to understand and diagnose issues with these computer networks. Network problems range from simple to complex. Individual systems may shot down, vehicles may not start or a vehicle may even fail a state emissions inspection with no other customer complaints. This course will cover some networking theory, communication protocols and lots of diagnostics illustrated with actual broken car case studies. A diagnostic plan of attack will be used to address networking issues. Emphasis will be placed on the "Need-to-Know" aspects of multiplexing. Understand the basics of computer to computer networks.
Scott Shotton has over 20 years of experience in the automotive industry. Currently he teaches at Kishwaukee College in Malta, Illinois and operates The Driveability Guys. The Driveability Guys perform mobile diagnostics and module programming as well as technical training around the country. Scott is also one of the technical trainers for Illinois' vehicle emissions testing program.
Eric Ziegler is an ASE Master Technician with L1, L2 & L3 Advanced Level certifications. Eric has been in the automotive industry for over 30 years. Eric owns and operates EZ Diagnostic Solutions Inc., an automotive mobile diagnostics and module programming company, serving Central Illinois. In addition to mobile diagnostics, Eric does technical training and is pleased to have been added to the Driveability Guys group of trainers, as well as Automotive Seminars.
Electrical and Wave Form Analysis (T9-CD) – Vince Manship / Jeff BlyNAPA   
You know the name of many testing techniques but do you really know how to perform these tests, or analyze the results? We will teach you how to choose the proper test for the situation. Topics: Properly utilizing High/Low amp probes, Demystify Scope operation, capture Relative Compression data differently, learn to breakdown ignition waveforms, discover how to use your Power Probe without letting the smoke out. We'll show you how to cure hard to fix "Drive by Wire" issues when electrical noise may be the problem. Learn Short Finding techniques that work well, go deep into "Controller Area Networking". The benefits of all these are to save time diagnosing and generate more revenue for the shop.
Vince Manship has almost 30 years in the automotive industry. Vince held an enhanced smog license in California and is currently ASE certified as an Automotive Master Technician with L1 and CNG certs along with Service Consultant, Parts Specialist and Light Duty Diesel ASE certs. Vince has trained for a number of leading aftermarket training providers amd is currently part of the NAPA Autotech Training Team. Vince also spent time as the drivability, electrical, hybrid, diesel and frontend instructor for Salina Area Technical College in Kansas.
Jeff Bly has been working in the industry for 28 years, specializing in electrical troubleshooting & engine performance / drivability diagnostics repair, with ASE Master Automotive w/ L1 Advanced Level Engine Performance Certifications. Jeff works as a full time instructor for NAPA Autotech Training, and every weekend in an ASA Midwest member shop as a Diagnostics Specialist repairing gasoline, diesel, and hybrid powered vehicles. Jeff is an associate member of the Society of Automotive Engineers (SAE), a National Automotive Service Task Force (NASTF) Communications Committee volunteer and a contributing member of the International Automotive Technicians Network (iATN).
Electronic Engine Mechanical Testing (T10-CD) – Scot Manna / John ThorntonWORLDPAC   GOING FAST!
This class will cover engine mechanical testing using electronic tools to verify base mechanical condition and allow for complex engine mechanical failure diagnosis. Relative compression testing, in-cylinder compression analysis and intake vacuum analysis will be covered with live demonstration of the techniques shown. This class will benefit any driveability technician who needs to determine engine mechanical faults.
Scot Manna owns and operates MB Automotive, a four bay service facility near Chicago. Scot develops and delivers technical courses for numerous training providers. He was awarded the title North Central Region Technician of the Millennium in 2001 and North American Technician of the Millennium in 2006. Manna was also named Gates/ASE Master with L1 Technician of the Year in 2009.
John operates a mobile diagnostic business in the Chicagoland area. John assists his repair shop customers with both engine and transmission driveability concerns, module programming, bus communication issues, and electrical diagnosis. John has over 30 years of diagnostic experience and is an ASE certified Master Technician with L1. John also conducts training seminars nationally for repair technicians through Autotrain, Inc.
Ford 6.0L, 6.4L & 6.7L Powerstroke Engine Performance (T11-CD) – Dean ParsonsDenso   GOING FAST!
ATGs Engine Performance Training series helps you choose the best tests that get you the most information with the least effort. These strategies are even more critical on Powerstroke engines because they are so time consuming to work on. This seminar contains field-tested diagnostic & repair strategies that actually work, and includes tips and tricks developed in shops across the nation. Specific topics covered include: Mechanical issues & repair techniques; High & low pressure oil systems (6.0L); High pressure fuel systems (6.4L & 6.7L); Oil & fuel injection control & issues; Variable geometry turbo systems & controls; EGR flow & function diagnostics; The best ways to find restrictions & leaks; Diesel Oxidation Cats
Dean Parsons has over 40 years of experience in the automotive service industry working as a technician and service manager. Dean was recognized as a top technician by General Motors through the Delco Tech Program and is an ASE Certified Master L1 Technician. Dean's training experience includes instructing for Snap-On, Sun Electric, and Mitchell International, Jendham, ATG, Denso.
Informed Programming (T12-CD) – Randy Briggs / Kevin LeibyCARQUEST Technical Institute   GOING FAST!
This course will cover programming processes (all modules audio-body-engine-etc) for Domestic Vehicles as well as locating flash update information and availability. Obtaining and entering PIN information during a programming or reprogramming procedure and the tools required will also be covered. Case studies relating to vehicles with programming related issues will be included. Don't get caught at the end of the reflash, learn the finishing touches here. J2534 processes and the OE processes will be compared throughout the class so you can make an informed tool choice. The later portion of the class will include an open forum to discuss current issues with J2534 Domestic and Import programming. Bring your questions and your stories.
Randy Briggs has spent his entire career in the automotive field. His experience spans dealerships, independent repair shops, community colleges, and national training companies. As Research and Development Center Manager for CARQUEST Technical Institute he shares this experience with students across the US and Canada.
Kevin Leiby has been an automotive technician for 39 years and began his automotive career as an automotive technician in 1976 as a Ford dealer tech. After 14 years as a dealer technician in multiple dealerships, acquiring experience on almost all makes of vehicles, he opened his own service and repair facility which he operated for 23 years. Specializing in electrical and drivability diagnosis, he was approached by Snap_on/Sun in 1991 to become one of the trainers in a new pilot training prog

8:30 AM – 5:00 PM

Advanced Labscope Featuring Snap-on and PicoScope (T7-CD) – Harvey Chan / Matt Fanslow   SOLD OUT!
Due to popular demand, Matt and Harvey are back with this Hands-On class. As with last year, we will be practicing more advanced techniques. We’ll begin with an in class seminar and then practice covered techniques right on the cars. Multiple channels will be used along with different accessories such as: low and high amp problems, ultra low amp probe, sync pickups, ignition pickups, COP probes, In-Cylinder and intake pressure transducers. You will be required to bring a Snap On or Picoscope to class, as well as provide any accessories that you want to use. Attendees are required to have a good understanding of basic lab scope usage. Class size is limited so be sure to sign up early!
Matt Fanslow has a goal to improve the overall level of professionalism within the auto repair industry. Matt is well-versed in the use of all forms of automotive diagnostic equipment (scan tools, oscilloscopes, meters, transducers, etc) and their application to a wide range of vehicle makes and systems. Matt is an ASE CMAT/L1.
Harvey Chan is a 30 year Journeyman technician holding an Interprovincial ticket (license) in the province of British Columbia, Canada. He manages a 12 bay independent shop and specialize in driveablility and diagnostics.

Educator Think Tank

[SHOW COURSES]

8:00 AM – 9:45 AM

Engaging and Motivating the Modern Technical Student (E1-C1) – Michael Clouser   
Today’s student grew up with a lot of things that we, the teachers, did not. Everything from PC’s, smart phones, PlayStation, Xbox, you name it, they have it. Information is readily available to them any time of day. The down side of this is the fact that many distractions are available at any time as well, Netflix, Facebook, video games, all in the palm of their hand. What does all of this mean? It means we cannot teach them they way we were taught. This workshop defines the modern student, and then goes through the different ways a student learns. We go through the proper way to lecture, while using all of the tools a Instructor needs to keep the attention of the student. We will also talk about how to use the hands on time properly as well as new techniques to promote learning.
Michael Clouser worked as a technician for 22 years before deciding to teach Automotive Technology at Washburn Tech in Topeka, Ks.in August 2013. For the past 2 years he has been the Washburn Tech coordinator for the Center for Teaching and Learning (C-Tel) at Washburn University, which promotes faculty led professional development, and has also spearheaded the implementation of the new instructor training programs that are currently used by Washburn Tech. He has a passion for teaching and believes that there should be a training program in place for all Instructors.
Industry Partnerships - A Dynamic Dance (E2-C1) – Don Sykora   GOING FAST!
Over time, the Morton College Automotive Technology Program has strengthened its relationships with industry partners. This process of creating and rejuvenating relationships can be seen in a number of collaborations, from local businesses to well-known industry names.These partnerships have resulted in the increase of embedded credentials throughout the Automotive curriculum, additional opportunities to better prepare students for the workplace, and increased visibility of Morton College. Don Sykora will present an overview of the trials and tribulations that are involved in building and rebuilding industry partnerships for student success. Please join us to share ideas and discuss the ways that industry partnerships can be incorporated into your program.
Don Sykora, Morton College Automotive Technology Program Chair and Faculty, has over thirty years of automotive industry experience. He has earned a Bachelor’s of Science Degree in Automotive Technology Management, and a Master of Education Degree with a focus on Professional Technical Education. Don is active in several automotive associations and has served as Chairman of the North American Council of Automotive Teachers (NACAT) Board of Directors, and is a trustee of the NACAT Education Foundation.

10:00 AM – 11:45 AM

We Can't Do It Like We Used To (E3-C2) – Bobby BassettGates   GOING FAST!
Technology is changing fast! Past practices may be creating failures during the repair procedure before it even leaves your bay. Begin inspections at 60,000, re-inspect or replace at 90,000. During this session you will learn: Why after replacement of components in these systems, you may see premature failures rates as high as 40% for the radiator, 70% of rotating electrical, 90% for timing belt and up to 95% for the water pump. During this class we will explore root cause failures and address repair practices which may be creating your challenges. Learn why your customer should take ownership of these failures, not you! Understand why the AASA survey on Attacking Warranty at the Root Cause and the Gates I60R90 initiative plus the entire automotive industry is telling you We Can’t Do It Like We Used To!
Speaker bio pending.
Wiring Diagram Analysis - A Framework for Complex Testing & Diagnostics (E4-C2) – Jorge MenchuAESwave   
This is an exercise-based class in which we will take a simple to complex approach to achieve two goals: 1) Provide extremely powerful techniques for analyzing wiring diagrams that will improve your circuit and system reverse engineering skills. 2) Turn up your self-awareness to the mental tools, behaviors and techniques that are the foundation for reaching your full potential for waveform analysis and all things "learning".
Jorge Menchu began his automotive career in Temple High School's auto shop program. In 1992, he started AES (AESWave.com). AES was a key player in the adaptation and acceptance of lab scopes for automotive diagnostics. Jorge has won 5 Motor Top 20 and two Undercar Digest Top 10 Tool awards for products he has designed and produced. Jorge has written many feature articles for Motor magazine often focusing on the art of learning and automotive technology.

2:30 PM – 5:00 PM

Induction System RWT (E5-D) – Ryan KooimanStandard Motor Products   
Both gasoline and diesel engines use sophisticated induction systems which include exhaust gas recirculation, manifold tuning, turbocharging and supercharging. In this class we will introduce these systems and show how they can affect diagnosis of symptoms such as low power, fuel trim codes, and low fuel economy. We will use case studies to demonstrate field diagnostics and fixes on both gasoline and diesel engines. Attend this class to: Learn about turbocharger control systems; Perform turbocharger failure diagnosis; Repair and replacement techniques and tips; Diagnose manifold tuning controls; See how boosted systems affect fuel trim and diagnosis; Improve your induction troubleshooting skills.
Ryan Kooiman is the Director of Training at Standard Motor Products. He is ASE Master L1, L2, and L3 Certified; Past Chairman of SAE (Western Michigan Section) and Founder/Chairman of West Michigan Auto Repair Society. Ryan has authored numerous courses and training manuals. His writings have been published in over 30 periodicals, and he's participated in ASE L1 test writing workshops and contributed to all 8 areas of automotive certification tests. He's also co-host of Car & Driver Radio and Road & Track Radio.
Preparing for Tomorrow: Telematics & Advanced Electronics Diagnostics (E6-D) – Dave Hobbs   
This new course takes technicians and technical trainers on a journey starting with today's advanced electronics systems. Future technologies are coming sooner than we think such as autonomous cars and collision avoidance systems are appearing now. Case studies and electrical circuit diagnostics round out this fun and informative class getting you ready for the automotive electronics of today and tomorrow.
Dave Hobbs is a field trainer and course developer for Delphi Product and Service Solutions. Dave’s experience spans 40 plus years in the industry as a line technician, service manager, technical college instructor, hotline adviser and radio host. In addition Dave has served as a field engineer and electronics systems instructor to Delco Electronics / Delphi engineers throughout North American and Asia. Dave is also a contributing editor for Motor Age Magazine, field correspondent for MACS Worldwide (Mobile AC Society) and an instructor in over 30 training videos with Automotive Video Innovations (AVI). That experience adds up to plenty of practical knowledge to help technicians solve problems on today’s vehicles. Dave strives to add hands on elements and humor into every class he teaches. Whether you’re an advanced tech or just getting started you won’t find yourself bored in a Dave Hobbs class!

Saturday, March 4

Management Training

[SHOW COURSES]

8:45 AM – 11:45 AM

Achieving Operational Excellence (M11-E) – Bill Haas   GOING FAST!
Operational excellence is a business strategy for gaining your competitive advantage. It is the execution of your processes more consistently and reliably than your competition and the ability for every employee to see the flow of value to the customer. Employees will also be able to correct the flow before the customer knows there is an issue with delivering value. Operational excellence is the constant pursuit of improved performance and profitability in every area of your company. There are four core areas: 1) Talent acquisition and retention. 2) Innovation and collaboration. 3) Strategy and process alignment. 4) Customer satisfaction. Focus your business on being the market leader with strategies to deliver an exceptional experience for employees and customers.
Bill Haas has more than 40 years of automotive industry experience. Beyond his experience he brings his passion for the industry to customers. Seminar attendees benefit from his in-depth knowledge of the industry, unique perspectives and solution based focus to meeting the challenges shop owners and managers continually face. His career includes time as a technician in a new car dealership and several independent shops, as well as a shop manager, parts counter professional, and shop owner.
Bookkeeping Fundamentals (M12-E) – Bob WardWARDDEN Perpetual Business   
The QuickBooks world of Assets, Liabilities, Debits, Credits, Depreciation, Revenue, Gross profit, Margins, and more are explained in this introduction to bookkeeping. This class provides the foundational knowledge of how bookkeeping works and how to comfortably navigate a Balance Sheet and Income Statement. Everything you want to know about bookkeeping basics will be explained simply and easily. Quick comprehension quizzes along the way will ensure that you’re retaining the lessons. If you wish to understand the terminology, mathematics, and become conversant in the language of “Accounting,” you’ll enjoy this session. And, it’s a great precursor for our Advanced P&L Management class.
Like most every small business owner, Bob overcame countless obstacles to learn and earn his way to business success, first as a controller, then General Manager, and finally as a partner in a Dodge dealership in WA. After 20 years of real world business experience, he founded Perpetual Business, (a WARDDEN LLC company), serving small business owners throughout the U.S. as an educator, consultant, financial advisor, and succession expert. He is inspired by the perseverance and principles of small business owners, which businesses are the lifeblood of our country. Perpetuating that success has become his passion.
The Customer Says "No", Now What? (M13-E) – Rick White   
The customer says "NO!"  Now what? In a typical scenario, the Service Advisor takes the "NO" at face value and lets the customer walk out with a broken car and the shop’s reputation.  Bottom line: that is the end of the transaction and quite possibly the relationship. It doesn’t have to be this way. In this class you will learn that many times "NO" just means "not yet".  By attending this class you can expect to immediately increase your close rate with confidence. The class teaches you in plain, down-to-earth English to understand where your fear of overselling comes from and how to eliminate it forever. We show you what tools you need to bring to the interaction to multiply your successes.
Rick White has been working in the automotive, software & coaching industries for greater than 35 years. He brings to the table a career’s worth of management and technical experience. He has owned and managed several successful automotive repair shops. Rick has worked as manager or consultant for several major companies and in 2006 founded 180BIZ, a training and business coaching company created specifically to meet the needs of the independent automotive repair industry. Rick has been acknowledged as an industry expert and has been featured in many automotive trade publications such as Success Magazine, Auto Inc, MotorAge, Parts & People, Auto Report, Automotivation and Ratchet & Wrench. Most recently Rick was awarded the BLOGSTAR Award by Success Magazine and was featured in the January 2016 edition of the publication. Check out Rick’s blog at: www.180biz.com/blog.
The Digital Shop. The Future. (M14-E) – Jimmy LeaAutoVitals   
Way beyond digital inspections, instructor Jimmy Lea will educate you about the automotive repair shop of the future! This is not a product pitch, we have compiled data from shop’s all over North America, these 7 best practices will help you evaluate the effectiveness of your current process and begin future-proofing your strategy. Let’s take a detailed look at your digital communication at acquisition, drop off, inspection, estimate, ready for pickup, education at pickup and post visit engagement. Our 7 points will enable you to pivot your game plan so you can meet a new era when it arrives not be scrambling to catch up after it has passed you by. Stay in the game and learn why each touchpoint is invaluable to you and your customers.
Jimmy’s experience comes to life in engaging presentations for the independent automotive industry bringing you technology of tomorrow. His university degree in Small Business Management and his ownership of businesses provide insight, knowledge and experience for invaluable understanding. Jimmy travels extensively training shops in the Digital process of the future. Jimmy loves to spend time with his wife and three children. He enjoys mountain trails, ballroom dancing, SCUBA diving and triathlons in warm weather.

3:00 PM – 6:00 PM

Boost your Sales! (M15-F) – Barry Barrett   GOING FAST!
Calling your customers with the "update" on their vehicle is the most important contact of the day and yet in most cases it is given little importance. This workshop will cover how to set up the contacts throughout the day, the preparation needed before the contact and proper approach to maximize the opportunity for success. We will cover the wording and presentation needed to educate and inform your customers. Selling needed work with integrity so everyone wins. Advisors will leave with new ideas and sucessful approaches.
For fifteen years Barry has been in sales. This has allowed him to converse with many different people, which is his passion. He loves talking with people; he loves listening to people. Barry's background was dedicated to the automotive industry for four years where he thrived as a Service Advisor. During this time, Barry mastered the skills necessary for a good service advisor: communication, patience, and of course more sales! Barry joined the RLO Training team in 2014, and he loves it!
Managing Your Shop Workflow (M16-F) – Greg MarchandCARQUEST Technical Institute   
Workflow in the shop is critical to creating high levels of technician productivity and customer satisfaction. How is work most efficiently dispatched? What does a solid quality control program look like? How are estimates being created? Where are the inefficiencies hiding? A repair shop’s money comes from technician productivity. This means moving work through the shop efficiently, communicating effectively, and always being on top of your game. This program explores industry best practices related to technician efficiency, communication, and quality control.
Greg has over 20 years experience in the automotive industry. Greg has been a business owner, dealership technician, assistant service manager, college professor, Toyota Training Specialist, and manufacturer representative. Greg is currently certified as an ASE Master Technician, Toyota Master Diagnostic Technician, and is an ATTP Certified Instructor. Greg holds an undergraduate degree in Automotive Technology and an MBA in Organizational Sustainability.
Marketing in the Digital Age (M17-F) – Bogi LateinerWORLDPAC   GOING FAST!
Time are changing and technology had changed how we do business and how we market our businesses. In the rapidly evolving digital world, it can be a challenge to keep up or know where to spend your energy. And yet, old methods of marketing are no longer as effective as they once were. For your business to continue to attract new customers and grow, you need to be where your customers are - online.
Bogi is a master mechanic and owner of the award winning auto repair shop, 180 Degrees Automotive in Arizona. A writer, a speaker, and a teacher, Bogi is passionate about improving the reputatuin of the automotive industry and changing the way women, in particular, feel about cars and the automotive repair experience. Bogi teaches automotive basics to women around the country, consults and teaches classes to repair shop owners, and appears as one of the host of the TV show All Girls Garage.
The Fail-Safe Path to Profit (M18-F) – Rick White   GOING FAST!
Finally, you understand your financial statements and maybe even how to calculate the metrics. Now what? This class will take you to a next level of detail showing you a foolproof road to profitability. We will talk about the metrics, what they mean and how to use them to manage your business understanding that these numbers are simply a ruler to evaluate the health and success of your shop(s). Too often shop owners focus so much on the numbers the customer gets ignored in the process. We teach you that your financials are merely a measurement of how well you are servicing your customer. We will show you how to use your financial metrics in conjunction with standards and customer success factors to achieve a surefire path to profitability.
Rick White has been working in the automotive, software & coaching industries for greater than 35 years. He brings to the table a career’s worth of management and technical experience. He has owned and managed several successful automotive repair shops. Rick has worked as manager or consultant for several major companies and in 2006 founded 180BIZ, a training and business coaching company created specifically to meet the needs of the independent automotive repair industry. Rick has been acknowledged as an industry expert and has been featured in many automotive trade publications such as Success Magazine, Auto Inc, MotorAge, Parts & People, Auto Report, Automotivation and Ratchet & Wrench. Most recently Rick was awarded the BLOGSTAR Award by Success Magazine and was featured in the January 2016 edition of the publication. Check out Rick’s blog at: www.180biz.com/blog.

Technical Training

[SHOW COURSES]

8:30 AM – 11:30 AM

Automotive HVAC: Essential Diagnostics (T13-E) – Jim CokonisCARQUEST Technical Institute   GOING FAST!
Today's HVAC systems utilize such a small amount of refrigerant that it is nearly impossible to provide accurate service using traditional methods. This class will introduce new diagnostic technologies as well as insight into new ways to use and evaluate traditional test data. Topics will include temperature and pressure testing, the diagnosis of compressor clutch controls, PWM fan diagnostics, and variable displacement compressor controls. Special emphasis will include how to evaluate overall performance and efficient choice of diagnostic methods. The effects of internal heat exchangers and how they change expected test results compared to a "traditional" system will also be featured.
Jim's career in the automotive field has been spent in independent shops as well as mobile diagnostics, technical support for customers as well as training and development. As a Sr Curriculum Developer for CARQUEST Technical Institute he continues to support students across the US and Canada.
BMW ISTA (T14-E) – Seth Thorson   
Introduction and usage of BMW factory tools and ISTA Air. Includes detailed information on programming and how to find wiring and other BMW information.
Seth has been repairing and troubleshooting BMW cars for over 15 years. He owns and operates a BMW support line and teaches seminars across the country. Attendees will walk away with a thorough explanation of BMW tool and equipment as well as technical tips.
CAN Bus Diagnosis (T15-E) – Al SantiniConsulab   GOING FAST!
The basics of CAN Bus Diagnosis, with information available at the DLC will look at low speed CAN and High Speed CAN using actual vehicle wiring diagrams, DMM readings, DSO patterns and scanners. We will connect up a DMM and DSO to a trainer and analyze patterns looking for wake-up signals and CAN Bus packets of information. The class will include a comprehensive handout and be PowerPoint based. There will be some case studies included in this ConsuLab sponsored presentation. Participants will discuss how most CAN Bus systems function and will have the objective of learning a simple diagnosis procedure applicable to most vehicles.
Al Santini has been teaching technicians for over 40 years. Seminar attendees can be assured that they will learn something to use the next day - a teaching philosophy of Al's. His experiences involve teaching at all levels, usually in the electronics area. He is the author of 8 different automotive electronic textbooks and a frequent presenter at automotive conferences across the country. Technicians will experience his emphasis on the basics in his presentation.
Cummins Common Rail Diesel (T16-E) – Wally Mouradian   GOING FAST!
Cummins engines are very simple – just compress some air and fuel and you get combustion. But with the advent of common rail fuel pressurization and delivery systems in 2003, diagnosis and repair became a more complicated and time-consuming game. For example, a hard-start or no-start can be caused by the supply pump, fuel control solenoid, CP3 high pressure pump, Cascade Overflow Valve (COV), leaking injectors (cracked, returning, or into the cylinder), loose transfer tubes, or a popped pressure limiting valve. That’s a lot of parts to check, so we have assembled over 150 pages of the best high-level tests to find the root cause without disassembly. And we’ve done the same thing for every engine management and emissions system from 2003 to current models. From VGT turbocharger cleaning to DEF message clearing, and everything in between. We show you how to leverage little-used Scan Tool PIDs and functions, and to make sense of misleading repair information to get you to a successful repair in no time.
Wally Mouradian has 20 years of automotive experience including working as a repair technician and owning a service station. He is ASE Certified and L1 certified master technician. He graduated from Denver Automotive and Diesel College in 1980. Wally is a member of the Service Technicians Society (STS) and served as vice president of Automotive Service Association Broward County Chapter. He is also a representative for EASE Diagnostics.
Diesel Emissions & Exhaust Aftertreatment (T17-E) – Greg CourterAC Delco   GOING FAST!
Modern diesel engines are subject to increasingly stringent emission regulations and monitoring requirements. This seminar will prepare technicians to effectively diagnose and repair diesel exhaust emission reduction failures by developing an understanding of the emissions created by diesel engines and the systems designed to reduce those emissions. Both pre- and after-treatment systems will be covered. Specific systems and components will include intake air swirl and heating, glow plugs, exhaust gas recirculation, oxidation catalysts, diesel particulate filtration, NOx reduction technologies, selective catalyst reduction, and diesel exhaust fluid.
Greg Courter is an ASE Master Certified Technician and instructor. He enjoys the classroom environment and thrives on sharing his passion for the automotive industry with others. Energy, relevance, and interactive delivery have been the hallmarks enjoyed by students attending his classes. Working with and training independent aftermarket technicians on a daily basis, Greg has developed a realistic understanding of what is needed by technicians working in today's industry. He strives to deliver that type of relevance in all of his classes. Greg is experienced in teaching a wide variety of courses ranging from electrical, engine performance, to brake systems. However, he specializes in J2534 factory programming for multiple manufacturers, diesel performance, and advanced driveability.
Essential Electrical and Engine Management Diagnostics (T18-E) – Jim WilsonBosch   GOING FAST!
How efficient are you at diagnosing electrical system faults? How do your skills compare to others in the industry? This two-part program will evaluate your electrical system knowledge, diagnostic approach and help you understand how to improve your skills. A live training simulator will be used to demonstrate real world diagnostic examples and student response buttons will provide instant feedback on your progress. This class is designed for all technician skill levels.
James Wilson has over 40 years of experience in the automotive industry working as a technician, shop owner, and instructor. Wilson has worked for Allen Test Products, Bear Automotive, Target Training, and Mitchell International Seminars. He’s currently a Senior Training Instructor for Bosch, working to develop course material for their online portal and various other projects. Diesel and automotive diagnostics are his main areas of study and development. James also teaches equipment and diagnostics for AVI.
EVAP Emissions Systems (T19-E) – Rick KelleyALLDATA   
OEM flowcharts routinely make EVAP system diagnostics too complicated. Despite the wide variety of systems out there, our research has revealed that a layered approach is much faster than the linear OEM approach, leading to a profitable diagnosis without the wasted (and unbillable) diagnostic time or multiple trips for your customer. This is the 2nd subject in our Import Series, but also comes with a thick Domestic section. First, we show you universal techniques applicable to every system. If no leaks are found, the procedures become more system-specific, but not yet manufacturer- specific. All systems fall into one of four categories listed below, and by following our universal procedures, you can still avoid the technical nonsense that typically lengthens diagnostic times! Most faults are found using these first two layers. We have also included manufacturer and system-specific tips and tricks for those cases where you’ll need to go that deep. System coverage includes: Traditional & Split Purge/Seal Systems; Leak Detection Pumps (KOER & Key-OFF); Natural Vacuum (EONV, NVLD, ESIM); DMTL (comparative current flow); at the manufacturer and system-specific layer, Scan Tool PIDs and controls are inconsistent. While we cover them all for you, we also discuss that back-up plans that may involve a power probe, jumper wires, a gas analyzer, Mode $06, or other simple tools and methods to get your EVAP system to give up its secrets. From a simple high-level pass to system-specific tips, this seminar covers that entire diagnostic process. We have included dozens of real-world examples to prove that these strategies work quickly on the vehicle’s first trip into your shop. We are confident that this seminar will enable you to be a lot more successful in finding leak or flow codes, and in verifying proper component functionality.
Rick Kelley has over 30 years of experience in the automotive industry including 23 years at Buck’s Automotive in Tucson AZ where he specialized in drivability and electrical. As a Mobile Diagnostic technician and trainer, he brings his firsthand knowledge to the classroom. Rick is an ASE certified Master Technician with advanced certificates in L1 and X1. As a National Champion in the VICA Skill Olympics (now known as SkillsUSA) during high school, he was able to continue his education by attending Arizona Automotive Institute on scholarship. Rick also competed in the ACDelco Technician of the Millennium contest from 1999-2003 placing in the top 4 nationally in every contest. Rick is on the advisory committee for his local high school automotive program and also a judge for his local SkillsUSA contests.
Hybrid Motor / Inverter Diagnosis (T20-E) – Jack RosebroCARQUEST Technical Institute   GOING FAST!
This class will explore operation, diagnosis and repair of high voltage hybrid drivetrain components. Topics will include inverters, hybrid transaxles, and their internal components. Learn how to effectively use scan tool data to find the root cause of an inverter or mmotor-generator failure. Understand what special tools are used for component level testing, and how to use them. Student understanding will be tested through the use of problem solving exercises and other measurement tools. Completion of the battery pack diagnostic class is suggested.
Jack teaches hands-on and classroom-based courses on hybrid, plug-in hybrid, and electric vehicle technology to automotive technicians, automotive technology instructors, and automotive engineers. He also develops hybrid curricula for the public and private sector.
Ignition Waveform & Misfire Analysis (T21-E) – Jim Morton   GOING FAST!
In this popular presentation, Jim from Morton's Automotive Technical Services (MATS) will be showing the technician all of the valuable information there is in an ignition waveform, both Primary and Secondary. Jim feels that this is a dying art due to the fact of the problems and cost of the Secondary adapters. Also most techs that try to use this information stop short and don't use the ENTIRE pieces of the puzzle, There is an unbelievable amount of information in the Spark KV, Dwell time and the Condenser/Coil oscillation areas along with the more popular Firing KV and Burntime. Join in on the FUN of putting the ENTIRE puzzle together .
Jim has been an Advanced Engine Performance instructor at Automotive Training Center in Exton and Warminster, PA for over 20 years. He and his wife Mary own and operate Morton's Automotive Technical Services (MATS), which offers training for working technicians. Jim was selected by Import Service Magazine as one of the top independent trainers. With more than 45 years in the industry as a technician, shop owner and trainer, Morton has been a requested presenter at National Training expos around the country including NACAT, CARS, TST Big Event, VISION KC and ASA. Jim has written diagnostic procedure articles for MotorAge, Import Service and ASA Auto Inc magazines.
Leveraging Technologies to Streamline Diagnosis and Repair (T22-E) – Eric Ziegler   GOING FAST!
This course covers a variety of new technologies that many technicians and shop owners are not aware of. Many of these technologies can be used to streamline diagnostics, repair, record keeping, data storage, data sharing, information access and more. Many different options will be covered, including but not limited to: smart phone apps, valuable web sites, file storage and sharing options, non-automotive software applications and some new diagnostic tool options. All of the tools and techniques discussed will be accompanied by actual cases of how they have been effectively used. This is not only a class where technicians benefit, service writers and shop owners will pick up some valuable tips as well.
Eric Ziegler is an ASE Master Technician with L1, L2 & L3 Advanced Level certifications. Eric has been in the automotive industry for over 30 years. Eric owns and operates EZ Diagnostic Solutions Inc., an automotive mobile diagnostics and module programming company, serving Central Illinois. In addition to mobile diagnostics, Eric does technical training and is pleased to have been added to the Driveability Guys group of trainers, as well as Automotive Seminars.
Modern Import Starting and Charging Systems (T23-E) – Mohammad Samii   
However the principles and purpose of charging and starting system does not differ much between domestic and import vehicles, there are specific characteristics that are peculiar to the import vehicles. This course that is devised for average to skilled level technicians is intended to shed light on commonality, differences, as well as specifics of charging/starting systems with emphasis on details prevalent to import vehicle applications. Here are some brief details of the course that will be shown with slides, pin configuration, scope captures, pin-point voltages, and case-studies when applicable: • Various design concepts of today’s alternators and starter for Import applications • Batteries and battery registration (BMW, Mini…etc.) • Power curves and ripple voltage characteristics
Mohammad Samii, or "Sammy" as he is often called, has been involved with electrical rebuilding for decades and is President and Owner of Sammy's Auto Electric Services in Champaign, IL which he established in 1972. His company does custom electrical rebuilding; electrical/electronic installation and diagnostics on various vehicles; modifications and customizations; and optimizing of charging starting systems for higher power and torque. He is a member of SAE and SAE certified.
Powertrain Diagnostics - 4X4 Systems (T24-E) – Bill WeaverNAPA   GOING FAST!
In this course participants will learn testing techniques, component diagnostics and replacement tips for many 4X4 systems. Also the electronic control operation and diagnostics. We will cover Push button shift on the fly, vacuum actuated hubs, shift motors and front axle actuators. Scan tool data analysis and also we will cover the use of Lab Scopes, Current probe, DVOM , and vacuum testing. This information will be very valuable for generating revenue for the shop.
Bill has over 30 years in the automotive industry, with 25 years specializing in transmissions. He's currently in his 7th year providing training for NAPA Autotech.

2:30 PM – 5:30 PM

Advanced Starting and Charging Systems - Operation, Testing, Diagnostics (T25-F) – Mohammad Samii   GOING FAST!
This class which is designed for mid-level as well as advanced skilled technicians is intended to address newer and more complex charging and starting systems and their components. It explores the details of PCM activation, monitor, and control schemes in all domestic and most import applications, and is intended to provide a diagnostic path that results in proper repairs, saving time, and eliminating guess-work. A brief outline of this class is as follows: Attendees will learn the basics of PCM-controlled charging systems and fault detection. Attendees will learn various PCM activation schemes, and will learn the various alternator pin voltages to look for while diagnosing a no charge condition, with or without a glowing warning light.
Mohammad Samii, or "Sammy" as he is often called, has been involved with electrical rebuilding for decades and is President and Owner of Sammy's Auto Electric Services in Champaign, IL which he established in 1972. His company does custom electrical rebuilding; electrical/electronic installation and diagnostics on various vehicles; modifications and customizations; and optimizing of charging starting systems for higher power and torque. He is a member of SAE and SAE certified.
Alignment Diagnostics (T26-F) – Scott LongHunter Engineering   GOING FAST!
The following diagnostic alignment angles will be discussed in detail: steering axis inclination (SAI), included angle (IA); setback; turning angle; maximum steering angle; symmetry measurements. Alignment printouts will provide practice using diagnostic angles.
Scott has been performing automotive repairs for 29 years. He is an ASE Master Certified Technician and comes to Hunter Engineering Company with 11 years of instructional experience in steering & suspension systems, wheel alignment, braking systems, and tire & wheel service. As a regional instructor for Hunter Engineering Company, he covers Arkansas, Iowa, Kansas, Missouri, Nebraska and Oklahoma.
Duramax Diesel - LML & LGH (T27-F) – Rick Kelley   GOING FAST!
These newest Duramax engines (phased in from 2010 on) have very complex engine management and emissions systems. Faults in one system cause symptoms and codes in many others. Published repair information solves this problem by having you test ‘everything.’ In contrast, our approach looks for high-level indicators to make a better possible-cause list, and then offers multiple simple tests to trim that list as fast as possible without taking too much apart. We have assembled over 200 pages of tips and tests that can be used as a diagnostic resource in the shop long after the seminar is over. Other topics include (but are not limited to): Finding elusive internal fuel leaks; Tips for getting DPFs to regenerate; Help for stuck SCR/DEF messages and codes; Tips for tracking abusive driving habits; New Duramax pressurized fuel return; Simplified no-start & hard-start diagnostics; and Variable Geometry Turbo issues & diagnosis.
Rick Kelley has over 30 years of experience in the automotive industry including 23 years at Buck’s Automotive in Tucson AZ where he specialized in drivability and electrical. As a Mobile Diagnostic technician and trainer, he brings his firsthand knowledge to the classroom. Rick is an ASE certified Master Technician with advanced certificates in L1 and X1. As a National Champion in the VICA Skill Olympics (now known as SkillsUSA) during high school, he was able to continue his education by attending Arizona Automotive Institute on scholarship. Rick also competed in the ACDelco Technician of the Millennium contest from 1999-2003 placing in the top 4 nationally in every contest. Rick is on the advisory committee for his local high school automotive program and also a judge for his local SkillsUSA contests.
Effective Laptop and Information Management (T28-F) – Jeff MillerCARQUEST Technical Institute   SOLD OUT!
Learn how to make more effective use of laptop based technology in the shop environment. This is not a buttonology class. It will train technicians in more effective file management, library development, image capturing, and computer maintenance. It will also explore useful software, information website use, and the future of laptops as a diagnostic tool.
Jeff has over 10 years of experience in the automotive service industry. His experience includes shop ownership as well as teaching and developing learning materials for various technical and software companies. Jeff has been developing training for CARQUEST since 2006 and currently manages the CTI production department.
Electronic Brake Control (T29-F) – John DixonFederal Mogul   SOLD OUT!
This seminar is designed to enhance the technician's ability to prepare a vehicle for service of the base brake system when equipped with Electronic Brake Control (found on many luxury and hybrid vehicles. We will discuss the strategy of the brae components and apply pressure in addition to ABS/Stability control systems found on EBC systems. After completion of this seminar the technician will be able to discuss the function and components of EBC systems. They will be able to evaluate scan tool data and fault codes pertaining to EBC systems. Technicians will also be able to discuss brake service issues that relate to common base brake system misdiagnosis.
John is a Senior trainer with Federal Mogul Garage Gurus based out of the Skokie, IL facility. John's career spans 20+ years in the automotive industry where he has worked as a technician and a trainer. His background as a technician includes time as a dealer technician as well as working on vintage and performance automobiles.
Electronic Ignition System Diagnostics (T30-F) – Lee HammlerAC Delco   GOING FAST!
This seminar will provide technicians with the strategies required to diagnose late-model ignition system related drivability failures utilizing scan tools, DMMs and oscilloscopes. Strategies will be given to determine the root cause(s) and solve random misfire and ignition related DTCs.
Lee Hammler began his automotive career as a technician in a Chevrolet/Toyota dealership while in college. Lee is an ASE Certified Master Automobile Technician with a Bachelor of Technology degree in Automotive Technology from Montana State University - Northern. After graduation he went on to a 20 year career with Toyota Motor Sales USA, Inc in a technician trainer role. Lee came to Raytheon Professional Services as a District Sales & Service Manager for the Kansas City area under contract to ACDelco. In this position he supported ACDelco sales by giving technical assistance and teaching seminars to local independent shops. Lee's current position is Training and Field Support Manager for the South Central Region.
European Evaporative Emissions (T31-F) – Jim WilsonBosch   
European vehicles are equipped with a variety of EVAP system designs and include some of the more difficult to understand components. Depending on the year, make and model of vehicle, BMW might use an electrically operated pressure pump, a vacuum controlled leak detection pump or a natural vacuum leak detection device. This seminar will enable you to properly identify, understand and diagnose the most common European EVAP systems and the information learned can be applied in the shop tomorrow. Topics Covered: Diagnosis Module Tank Leakage (DM-TL) Natural Vacuum Leak Detection Systems (NVLD) Leak Detection Pump Systems (LDP) Tips and strategy for each system
James Wilson has over 40 years of experience in the automotive industry working as a technician, shop owner, and instructor. Wilson has worked for Allen Test Products, Bear Automotive, Target Training, and Mitchell International Seminars. He’s currently a Senior Training Instructor for Bosch, working to develop course material for their online portal and various other projects. Diesel and automotive diagnostics are his main areas of study and development. James also teaches equipment and diagnostics for AVI.
GDI: Ford EcoBoost (T32-F) – Randy BriggsCARQUEST Technical Institute   
This class will present a full and detailed look at current Ford EcoBoost platforms. It is designed to not only leverage OE techniques but also compare those to what most shops have in the aftermarket. Topics will include: Engine feature overview, electrical power management, networking, fuel and ignition systems, emissions systems, air management and turbocharging, service issues, OE vs. aftermarket scan tool functions, and an overview of current TSBs.
Randy Briggs has spent his entire career in the automotive field. His experience spans dealerships, independent repair shops, community colleges, and national training companies. As Research and Development Center Manager for CARQUEST Technical Institute he shares this experience with students across the US and Canada.
GM Communications (T33-F) – Ken Zanders   
This presentation will offer insight into GM communication protocols. A review of UART, Class 2 , GMLAN will be discussed. A series of case studies will enhance the understanding and provide a diagnostic game plan to address failures. The GM MOST protocol will also be discussed as a part of this presentation.
Ken is an ASE Master Certified Technician with an L1 Advanced Engine Performance. Ken has had extensive training with various OEMs and has obtained Master Certification through many of their programs. Ken is a committed instructor looking to give something back to the automotive service community.
Labscope Accessories and Their Usage (T34-F) – Harvey Chan   GOING FAST!
A lot of shops use labscopes to aid in driveability diagnostics. While the labscope is a great tool, accessories greatly expand on its usefulness. This seminar will feature the more common labscope accessories. We will look at how we can use the scope along with some accessories to be more efficient and accurate at diagnostics. We will also explore any pitfalls and limitations of the accessory. Accessories covered will include ignition probes, current probes, attenuators and pressure transducers. This seminar should be a benefit for both the novice and the more advanced scope user.
Harvey Chan is a 30 year Journeyman technician holding an Interprovincial ticket (license) in the province of British Columbia, Canada. He manages a 12 bay independent shop and specialize in driveablility and diagnostics.
Logical Diagnostics 3 (T35-F) – Scot MannaWORLDPAC   
This case study based class will use actual vehicle repairs to illustrate how to tackle difficult vehicle diagnostic problems with a logical, direct approach. The attendee will gain insight on how to use scan tools and scopes to perform testing along with data analysis to determine the root cause of a problem.
Scot Manna owns and operates MB Automotive, a four bay service facility near Chicago. Scot develops and delivers technical courses for numerous training providers. He was awarded the title North Central Region Technician of the Millennium in 2001 and North American Technician of the Millennium in 2006. Manna was also named Gates/ASE Master with L1 Technician of the Year in 2009.
Misfire: Efficient and Effective Diagnosis (T36-F) – Scott Shotton   SOLD OUT!
Misfires can be caused by three things: Ignition, fuel, or mechanical issues. This course covers the diagnostic techniques required to rapidly narrow the offender to one of these three possibilities. Emphasis is placed on a logical approach and effective use of appropriate testing techniques. Scan tools and scopes will be the main focus of this class. However, other tools will be used as well.
Scott Shotton has over 20 years of experience in the automotive industry. Currently he teaches at Kishwaukee College in Malta, Illinois and operates The Driveability Guys. The Driveability Guys perform mobile diagnostics and module programming as well as technical training around the country. Scott is also one of the technical trainers for Illinois' vehicle emissions testing program.
The Technical Side of Fixing Hybrids (T37-F) – Jack RosebroCARQUEST Technical Institute   GOING FAST!
Join Jack Rosebro for a review of hybrid powertrain operation, diagnosis, and repair, and a discussion of the steps a shop can take to prepare for hybrid maintenance and repair. We’ll study battery pack operation, inverter functions, motor-generator performance, DC-DC converter functions, and charging systems for plug-in hybrids and electric vehicles. Examples of properly and improperly diagnosed hybrids will be presented. We’ll also review hybrid-specific tooling available today, the tools and equipment that are essential to fixing hybrids, the tooling that is nice to have, and the tooling that is unnecessary. The course will wrap up with a couple of case studies of vehicles diagnosed by the instructor, and a review of the task list for the ASE L3 Light Duty Hybrid / Electric Vehicle test.
Jack teaches hands-on and classroom-based courses on hybrid, plug-in hybrid, and electric vehicle technology to automotive technicians, automotive technology instructors, and automotive engineers. He also develops hybrid curricula for the public and private sector.

Sunday, March 5

Management Training

[SHOW COURSES]

8:45 AM – 11:45 AM

Advanced P&L Management (M19-G) – Bob WardWARDDEN Perpetual Business   GOING FAST!
Your Financial Statement is a powerful management tool. Acquire the knowledge you need and want to monitor your cash flow, analyze the financial health of your business, and calculate margins, ratios, and key performance indicators. Bring your own financial statement to class for comparison and custom notations that you can use to improve your financial report designs and information utilization as soon as you return to work. Maximize your most powerful management tool. It can make the difference between mediocrity and excellence.
Like most every small business owner, Bob overcame countless obstacles to learn and earn his way to business success, first as a controller, then General Manager, and finally as a partner in a Dodge dealership in WA. After 20 years of real world business experience, he founded Perpetual Business, (a WARDDEN LLC company), serving small business owners throughout the U.S. as an educator, consultant, financial advisor, and succession expert. He is inspired by the perseverance and principles of small business owners, which businesses are the lifeblood of our country. Perpetuating that success has become his passion.
Engagement - Creating a Sales Explosion (M20-G) – Jeremy O'NealWORLDPAC   GOING FAST!
The best companies on the planet have learned how to engage their customers in the buying process. Engagement will help students understand how to move beyond rapport and create client for life referral relationships through the power of engagement. By focusing all your attention on the client you’ll learn how to align your goals with your clients goals that ignites the catalyst for your desired sales explosion. The process of engagement will teach the importance of strategic listening skills and how to connect with clients of all behavioral types. Adapting your communication style to match the preferred communication style of your client will move you beyond surface rapport and create true engagement at a trusted service advisor level. You’ll be viewed as the expert.
Jeremy began his career as a Service Advisor and quickly moved into Service Management at the dealership level for VW, Audi, and Porsche. His strong customer satisfaction scores and ability to increase sales consistently placed him in the top 3% of Service Advisors across the nation. Jeremy opened and operated his own independent auto repair shop in 2005. With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Since that time Jeremy has logged more than 13, 257 hours of high performance coaching sessions with his clients. In 2010 Jeremy founded AdvisorFix with the mission of helping shop owners and Service Advisors revolutionize their sales and customer service experience. Jeremy is currently president and lead sales trainer for AdvisorFix. Through his training classes, shops across North America are able to capitalize on the opportunities places in front of them and enjoy a higher level of success. Jeremy currently holds ASE Master Automobile Technician and Service Consultant certifications. He has been instructing and creating curriculum for the automotive repair industry since 2007.
Growing Your Customer Base (M21-G) – Greg MarchandCARQUEST Technical Institute   
Is your shop maxing out on productivity? Need to drive more car count now? Not sure if your current marketing plan is delivering the results you need it to? Too often it’s the simple things that get overlooked that allows a repair shop to grow their customer base. This program discusses effective ways to increase your customer base in a simple, controlled, profitable manner. Customer satisfaction, customer referral, quality control, and consistency in process are the core concepts emphasized in an interactive and lively environment.
Greg has over 20 years experience in the automotive industry. Greg has been a business owner, dealership technician, assistant service manager, college professor, Toyota Training Specialist, and manufacturer representative. Greg is currently certified as an ASE Master Technician, Toyota Master Diagnostic Technician, and is an ATTP Certified Instructor. Greg holds an undergraduate degree in Automotive Technology and an MBA in Organizational Sustainability.

Technical Training

[SHOW COURSES]

8:30 AM – 11:30 AM

ABS & Stability Control: Operation & Diagnosis (T38-G) – Andy TiradoCARQUEST Technical Institute   
This class will present the operation and diagnosis of integrated Antilock Brake System/Stability systems technology being used in vehicles today. Class content will include improvements made to previous systems, operational changes and advancements to components used in today’s production vehicles. Upon completion, technicians will be prepared for diagnosis and repair of federally mandated ABS and stability control systems. The history and purpose of stability control along with current developments in stability system technology will be emphasized. Diagnostic procedures will include the use of scan tool data, DVOM testing and oscilloscope techniques.
Andy Tirado has over 14 years of automotive experience as a technician, tuner, trainer & instructor. He enjoys supporting the automotive industry as content developer, trainer, consultant & automotive education support in both English and Spanish. He writes for automotive trade magazines as well for continued education providers internationally. He is an ASE Automotive Master Certified Technician with L-1 Advance certification. He is also a Licensed Automotive Technician in the commonwealth of Puerto Rico. Andy has presented training seminars throughout the Nation, Mexico, Puerto Rico & Central America in English & Spanish.
Advanced Steering System Diagnostics (T39-G) – Mark IngramFederal Mogul   
The seminar is designed to enhance the skill of the professional undercar technician in the area of advanced wheel alignment practices required on vehicles with electric steer. Both electric and hydraulic steering systems will be discussed. We will discuss the operation, function and diagnosis of each component within the modern electric steering system. We will discuss the evolution of modern EPS systems and how they control both the assist level and the lock to lock turn ratio. Column drive as well as rack mounted units will be discussed. Service calibrations and replacement procedures will also be outlined.
Mark Ingram grew up working part time in his father's parts store and machine shop in Danville, IL. After earning a degree in Automotive Technology from SIU Carbondale, he then worked in independent and dealer shops until becoming sn instructor at the GM Training Center in St. Louis. Mark is currently a Senior instructor for Federal Mogul based in St. Louis and teaches electrical, driveability, and various other topic areas in St. Louis or one of the 11 other Federal Mogul training sites.
Advanced Techniques for Diagnosing EVAP Problems (T40-G) – Bernie ThompsonWORLDPAC   
Advanced Techniques for Diagnosing EVAP Problems. Discover how to limit costly come backs, stop hours of wasted diagnostic time, and increase profitability when dealing with EVAP systems! Over the years emission laws have become increasingly complicated, creating difficult diagnostic challenges for your shop. This course will teach you how to properly approach EVAP problems. Diagnosing these problems will become both quick and easy when you learn how these EVAP systems work; how false DTC’s can set in these EVAP systems; how to test EVAP systems to see if a leak is present or not; how to quickly find the exact location of the leak site(s); and how to find intermittent leaks caused by vibration, heat, and road shock.
Bernie Thompson is the owner of Automotive Test Solutions (ATS) with business partner Neal Pederson. Automotive Test Solutions was established in 2000 and has become a world leader in innovative automotive test equipment. Bernie holds over 25 patents in vehicle tools and design. During the research and development of ATS equipment a deep understanding of vehicle systems has been realized which will be shared with you in a way that you can utilize daily in your service bay.
Asian Driveability Diagnostics (T41-G) – John ThorntonWORLDPAC   
Using a case study format, Thornton will discuss a wide variety of diagnostic techniques used to diagnose driveability concerns on late model Asian vehicles including Hyundai/Kia, Mazda, Nissan and Toyota. Topics to be covered include the following: 2001 Hyundai Elantra Intermittent Stalling, 2004 Mazda 3 CAN Bus Failure, 2003 Kia Sorento Mechanical Misfire Concern, 2010 Prius Starts, Runs and Stalls, 2012 Hyundai Sonata GDI High Pressure Pump Failure, 2009 Nissan Altima Steering Lock, 2001 Toyota Celica Multiple Cylinder Misfires, 2011 Altima Hybrid No Com to PCM Scan tools, scopes, and service information are some of the tools which will be incorporated into each of the case studies.
John operates a mobile diagnostic business in the Chicagoland area. John assists his repair shop customers with both engine and transmission driveability concerns, module programming, bus communication issues, and electrical diagnosis. John has over 30 years of diagnostic experience and is an ASE certified Master Technician with L1. John also conducts training seminars nationally for repair technicians through Autotrain, Inc.
BMW Engine Management (T42-G) – Seth Thorson   
This class will use case studies to examine commonly mis-diagnosed fault codes as well as engine management theory on the most common BMW motors seen in independent shops including: M54. N52/N52K. M62TU, N62/N62TU.
Seth has been repairing and troubleshooting BMW cars for over 15 years. He owns and operates a BMW support line and teaches seminars across the country. Attendees will walk away with a thorough explanation of BMW tool and equipment as well as technical tips.
Complete Fuel System Diagnostics - Ford Power Stroke (T43-G) – Tom RaykNAPA   
In this class participants will have the opportunity to explore the basic fuel system, in-depth component understanding, new testing techniques and learn how to use the correct tools. This knowledge will lead to a timely diagnosis and profitable repair. The presentation will focus on Ford Power Stroke Diesel systems however this training will crossover to many diesel systems that are in the market. Topics covered will start with a great in-depth inspection of the system components and fuel quality, quantity and contamination issues. Also learn how to perform both pressure and volume testing correctly for an accurate diagnosis. This class will cover the fuel volume requirements and system deisgn & Diagnosis for all the Power Stroke engines: 7.3L, 6.0L, 6.4L and 6.7L.
Tom Rayk has over 35 years in the automotive industry including 6 years as a shop owner/operator. Tom holds numerous certifications including ASE Master Automotive w/L1 and MACS I. He currently works for NAPA Autotech as their Training Manager. Tom has trained for Ford, Goodyear, and Ohio's EPA as well.
Diagnosing Today's HVAC Control Concerns (T44-G) – Jerry MungleAC Delco   
Failures with HVAC controls can be caused by a number of things, including system leaks, broken linkage, actuators, sensors or valves. Often, the HVAC controls themselves are the root cause of inoperative HVAC systems. It can be common to overlook these factors when diagnosing concerns related to controls. This session will cover common service concerns with today's HVAC controls. Topics will include common failures, strategies for proper diagnosis and common repair techniques.
Jerry Mungle is a motivated person who enjoys educating people in the area of automotive technology. He has a passion for improving the lives of people who make their living in the industry he's been working in since he was a teenager.
Direct Injection Technology Update (T45-G) – Jim WilsonBosch   
The demand for greater fuel efficiency and lower tailpipe emissions is pushing car manufacturers to develop new ideas and improve on existing combustion technology. We hear a lot about the progress of Hybrid and Electric vehicles, but you might be surprised to learn that vehicles equipped with Gasoline Direct Injection (GDI) and Diesel fuel systems are achieving great results and will make up 90% of the vehicles you will work on in the future. In this session you will learn how Bosch direct injection works and how the GDI and Diesel systems have more in common than ever before. Topics Covered: are Gasoline Direct Injection (GDI) Overview Common Rail Diesel Injection Overview Review common sensors and actuators Overview of the after-treatments systems for emissions reductions.
James Wilson has over 40 years of experience in the automotive industry working as a technician, shop owner, and instructor. Wilson has worked for Allen Test Products, Bear Automotive, Target Training, and Mitchell International Seminars. He’s currently a Senior Training Instructor for Bosch, working to develop course material for their online portal and various other projects. Diesel and automotive diagnostics are his main areas of study and development. James also teaches equipment and diagnostics for AVI.
Fuel Trim Correction Factor (T46-G) – Jean-Luc SauriolALLDATA   GOING FAST!
Being able to analyze Total Fuel Trim Correction in different Fuel Cell will help pointing your diagnostic in the right direction. Since the fuel trim correction factors are based on O2 reading, we need to understand O2 functionality and confirm they are working properly first. For this reason we will cover the different types of O2 sensors, Zirconia, Titan and LAF and how to test them quickly. Technicians also need to understand the impact if the PCM using a speed density (MAP) type or MAF calculation process; this will have an impact in Fuel Trim Correction Factor. We will cover the difference between both and how it will impact the corrections based on engine load or volume efficiency. The knowledge you will acquire during this training will help you point your diagnostic in the right direction, save time and avoid doing long and unnecessary testing.
Jean-Luc has over 30 years of experience working in the automotive industry. He started his career as a chief mechanic at the Spenard David Racing School. His passion for back engineering and helping people solve complex problems brought him to start the first mobile troubleshooting company in the Montreal area: Diagno-Pro. Today Jean-Luc enjoys his new position as a Business Development Manager for ALLDATA.
Immobilizer and Anti-Theft System Diagnosis (T47-G) – Eric Ziegler   
Immobilizer and Anti-theft is incorporated in almost all modern vehicles in some form. Anti-theft measures are not just keys and burglar alarms. Some valve bodies in transmissions are Theft Related Parts. More and more OE’s are component protecting their parts and required some measure of "anti- theft" style programming. Several types of OE Anti- theft systems, their operation and diagnosis will be covered. Factory tooling, LSID licensing and the required documentation will also be discussed.
Eric Ziegler is an ASE Master Technician with L1, L2 & L3 Advanced Level certifications. Eric has been in the automotive industry for over 30 years. Eric owns and operates EZ Diagnostic Solutions Inc., an automotive mobile diagnostics and module programming company, serving Central Illinois. In addition to mobile diagnostics, Eric does technical training and is pleased to have been added to the Driveability Guys group of trainers, as well as Automotive Seminars.
Introduction to Ford Hybrids (T48-G) – Ken Zanders   GOING FAST!
This course will explain the basic concepts of the hybrid system in reference to Ford vehicles. Real life case studies will be provided for analysis and review. This is a must attend class for the serious "driveability" technician.
Ken is an ASE Master Certified Technician with an L1 Advanced Engine Performance. Ken has had extensive training with various OEMs and has obtained Master Certification through many of their programs. Ken is a committed instructor looking to give something back to the automotive service community.
Introduction to Lab Scopes (T49-G) – Jim Morton   GOING FAST!
This presentation is designed for the technician that missed the first wave of learning why, how and when to use a Lab Scope. We will be guided by a mobile diagnostician on how the Lab Scope works, How to bring up a waveform and what to do if the waveform doesn't appear. Most of the lab Scope presentations being presented assume you are already using one and just need more training. This presentation will help you decide if you want to "Jump on the Bandwagon", so you can stay profitable on the job.
Jim has been an Advanced Engine Performance instructor at Automotive Training Center in Exton and Warminster, PA for over 20 years. He and his wife Mary own and operate Morton's Automotive Technical Services (MATS), which offers training for working technicians. Jim was selected by Import Service Magazine as one of the top independent trainers. With more than 45 years in the industry as a technician, shop owner and trainer, Morton has been a requested presenter at National Training expos around the country including NACAT, CARS, TST Big Event, VISION KC and ASA. Jim has written diagnostic procedure articles for MotorAge, Import Service and ASA Auto Inc magazines.
Transmission Diagnostics for the Non-Trans Tech (T50-G) – Scott Shotton   
Transmissions have been controlled by computers for a long time. As a result, transmission issues can be electrical or hydraulic/mechanical in nature. When a vehicle with a transmission issue rolls into a shop it is often "shipped" to a transmission shop. Why? A perfectly capable technician who can accurately diagnose an engine issue could tackle the transmission issue. Why lose the customer? This course outlines a logical process for attacking transmission failures. Using tools and techniques that driveability technicians already possess, we will discuss how to draw the line between an electrical problem or an internal transmission issue. Basic knowledge of automatic transmissions is a plus, but this course is geared towards non-transmission technicians.
Scott Shotton has over 20 years of experience in the automotive industry. Currently he teaches at Kishwaukee College in Malta, Illinois and operates The Driveability Guys. The Driveability Guys perform mobile diagnostics and module programming as well as technical training around the country. Scott is also one of the technical trainers for Illinois' vehicle emissions testing program.

Conference Pricing InformationPower Pass

Thursday Package

starThursday Courses
Refreshment Breaks
Lunch, Expo
EarlyRegular
$185$195

Friday Package

starFriday Courses
Refreshment Breaks
Lunch, Expo
EarlyRegular
$185$195

Weekend Package

starWeekend Courses, Refreshment Breaks, Saturday Breakfast & Lunch, Sunday Breakfast, Expo
EarlyRegular
$350$375

4-Day Power Pass

starAll 4 Days of Courses Refreshment Breaks, Saturday Breakfast & Lunch, Sunday Breakfast, Expo
EarlyRegular
$595$650

Guest Package

starSaturday Breakfast & Lunch, Awards Dinner & Comedy Night, Sunday Breakfast, Expo
EarlyRegular
$135$140

Ala Carte Events

Individual courses are $110
for each half-day session.
Registration begins Feb 15.
Breakfast
or Lunch
Dinner & Comedy
$30$50

Weekend Package and Power Pass attendees may add an Awards Dinner & Comedy Night ticket for only $30!

early pricing

REGISTRATION & PAYMENT :  Course selections must be made in advance and are available on a first-come, first-served basis. Advance registration ends Thursday, February 23. After this date, new registrations and changes to existing registrations will be handled at the onsite registration desk only. Final confirmations, with detailed event information, will be e-mailed in mid-February.

CANCELLATION AND REFUND POLICY :  Refunds will be granted (less a $30 fee) if cancellation is received in writing by February 1. No refunds will be granted after this date. Attendee name substitutions will be accepted.

The Midwest's Largest Automotive Service Industry Expo!

Are you looking for the latest automotive service-related tools, equipment, products, and services?

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VISION is a prime opportunity to experience a wide array of items that can benefit your business!

Thursday, March 2 4:00 PM – 7:00 PM (Hi-Tech Tool Expo Only)

Friday, March 35:00 PM – 9:30 PM           Saturday, March 49:00 AM – 4:00 PM

Conference & Expo Registration

Conference attendees paying by credit card or purchase order may register online. The PO option is available to educational institutions only. Due to frequent changes in course availability, we are no longer accepting registrations by paper form.

Expo-Only Registration - FREE!

Don't stand in line, register online! Register for the VISION Expo by Friday, February 24 and your badges will be mailed to you. With your badges, you may bypass the on-site registration desk and go straight to the expo.